Education

2008 - 2012 Bachelor of Science of Computer Engineering (Undergraduate) at University of San Jose-Recoletos

Experience

April 2014 - Sept 2016 Customer Sales Executive at Teleperformance (Expedia Account)

Duties and Responsibilities:
Answer customer calls and assist in hotel bookings and take payments
Assist customer to find another nearby hotels if hotels preferred is fully booked
Make an outbound calls directly to the preferred hotel for any special amenities requests
• Solutions mindset: First call resolution, a passion to find the right solution for the customer (i.e., consultative skills). Anticipate and proactivity offer appropriate value add services and support to enhance the customer’s trip
• Excellent time management: ability to multi-task to solve issue for customer, while managing time
Excellent interpersonal skills

Sept 2016 - Present Customer Care Representative (Sprint Account) at The Results Companies(Current Employer)

Duties and Responsibilities:

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Answer customer calls regarding existing accounts
respond to questions and concerns about service and escalate calls appropriately
log and track customer calls in a computer database and research
document and recommend new methods or modifications to the customer support processes
act with empathy and courtesy during all customer complaints or inquiries
assist with basic toubleshooting
counsel customers on options for service and coverage
upgarde service and offer additional service or options
consult with customers to evaluate needs and detetermine best options.
Consistently improve customer satisfaction through expert resolutions of conflicts, issues and concerns