MD RAHAT ISLAM
•Ka-32/5, Kalachandpur, Ghulshan, Dhaka, • Contact Number: +88 01753317873
HIGHLIGHTS OF QUALIFICATIONS
• 4+ years of experience in the Smart phone industry.
• Solid background in process development, product quality control and Sales technique.
• Boosted company sales by 30% within a 2-year period by establishing new market share and clients.
• Proficient in MS Office, MS Excel, MS Power Point, Operating System& Internet Operation.
• Multilingual: Fluent in English, and Bengali.
PROFESSIONAL EXPERIENCE
• Sales Executive Nov-15 to December-16 Company Name: Western Telecom (Samsung Mobile Retail) Bashundhara city Shopping Mall, City: Dhaka, Bangladesh.
• Conducted research into the feasibility, design, operation and performance of distribution networks
• Supervised and inspected the installation, modification, sales planning.
• Developed maintenance and operating standards for sales systems and increasing market share.
• Sales Executive December-16 to May-17 Company Name: Solar Electro Bangladesh Ltd (National Distributor of Xiaomi) Bashundhara city Shopping Mall, City: Dhaka, Bangladesh.
• Sales Smart phone and Accessories, Also fill-up monthly target.
• Conducted research into the feasibility, design, operation and performance of distribution networks.
• Supervised and inspected the installation, modification, sales planning.
• Developed maintenance and operating standards for sales systems and increasing market share.
MD RAHAT ISLAM
• Shop Manager June-17 to Nov-18 Company Name: Solar Electro Bangladesh Ltd (National Distributor of Xiaomi ) Jamuna Future Park, City: Dhaka, Bangladesh.
• Develop strategies to improve customer service, drive store sales, increase profitability, and create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.
• Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.
• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results. And Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
Ensure standards for quality, customer service and health and safety are met.
• Respond to customer complaints and comments.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues.
EDUCATION
Higher Secondary School Certificate
Institution : Gov. Bakergonj College Barisal.
Board : Barisal Board
Passing Year: 2013
Group : science
Result : (GPA-4.10 Out of 5)
Secondary School Certificate:
Institution : St’Alfreds High School.
Board : Barisal Board
Passing Year : 2011
Group : Science
Result : (GPA-4.06 Out of 5)
Bachelor of Biochemistry & Molecular Biology
Institution: National University
•REFERENCES
Md. Morshad khan
Head Department of Biochemistry and molecular biology.
Tejgoan College
Contact: +88 018194355547