Education

2008/2010 MS in Entomology at University of Chittagong

I stood first class forth in terms of merit.

2001/2008 BSC Honors in Zoology at University of Chittagong, Bangladesh

Experience

2019 Program Manager at Shobar Jonno Pani Ltd. (A Social Enterprise of Eau et Vie, France)

Responsibilities are:
 Coordinate and Implement the Overall Activities of SJP:
 Prepare and implement the annual action plan in coordination with the Country Director;
 Manage the operational local staff and expatriates (especially branch managers, operation manager, engineers, partnership officer, software officer);
 Ensure the respect of the SJP operation manual and suggest improvements if needed;
 Structure and reinforce operations department;
 Produce monitoring tools and reporting – dashboard, monthly reports, financial reports etc.;
 Supervise operational audits
 Monitoring Wamasys software and ensuring everything is going in accordance with the system of Wamasys.
 Program Development:
 Be responsible for strategic direction to the program team to ensure it works towards achieving SJP strategic goals in a sustainable manner and responds to humanitarian crisis effectively.
 Take a lead role in the annual strategic planning process.
 Design programs and projects based on the Country Strategic Plan and the Humanitarian Response Plan.
 Proactively identify opportunities to build key stakeholder relationships, and take the initiative to follow up with necessary action.
 Develop timely and good quality donor proposals to expand the programs, using a participatory approach involving all relevant stakeholders.
 Ensure the Financial and Organizational Sustainability of the Social Company
 Establish and pilot the Business Plan in collaboration with the Country Director and the Fin & Admin Director;
 Monitor the economic indicators of SJP: income evolution, water consumption, water losses, collection rates, arrears, etc.;
 Manage and monitor all the expenses, incomes and processes;
 Ensure the respect of the local regulation and rules;
 Conduct an in-depth reflection in terms of technical and material means and improvement of the organization needed in the framework of the development of the activities and the company.
 Maintain the Local Partnerships and Community Coordination
 In collaboration with W&L, work in close relationship with the community to ensure its mobilization and the smooth development of SJP activities;
 Maintain and develop partnerships and good communication with local communities and local authorities;
 Maintain and develop partnerships and good communication with partners and other stakeholders in Bangladesh in the field of the activity;
 Ensure the contractual relationship with the sanitation suppliers and service providers;
 Conduct an advocacy for the recognition and the credibility of the SJP model with the state and local authorities;
 Develop in collaboration with W&L Program Manager for the local funding.
 Develop and Extend the Activities of SJP
 Implement the expanded action plan of SJP (especially MoU signatures, network constructions, recruitments, opening etc.);
 Work in close collaboration with W&L to develop and implement new projects and services of the social company. In particular, improve the latrine service and develop a desludging service, with support from the Sanitation Technical Advisor.
 Contribute in the Strategic Development of W&L and SJP in Bangladesh
 Take part in the meeting of the Board Committee of W&L and SJP;
 Being a force of proposals in the reflection process of the Board Committee of SJP, W&L and Eau et Vie;
 Share with his/her counterpart at the social company in the Philippines and Ivory Coast.

2018/2019 Operations Manager at Shobar Jonno Pani Ltd. (A Social Enterprise of Eau et Vie, France)

Responsibilities were
 Coordinate and implement the overall activities:
 Prepare and implement the annual action plan in coordination with the Country Director
 Produce monitoring tools and reporting – dashboard, monthly report, financial report, etc. – in order to facilitate the decision-making
 Manage the local staff and expatriate in coordination with the Branch Managers and enhance the competencies of the team
 Ensure the respect of the SJP operation manual and suggest improvements if needed
 Ensure the financial and organizational sustainability of the social enterprise:
 Establish and pilot the Business Plan in collaboration with the Country Director and the Fin & Admin Manager,
 Monitor the economic indicators of Shobar Jonno Pani: Income evolution, water consumption, the fee collection rate, arrears, etc.
 Ensure the respect of the local regulation and rules,
 Conduct an in-depth reflection in terms of human resources, technical and material means and improvement of the organization needed in the framework of the development of the activities and the enterprise,
 Conduct advocacy for the recognition and the credibility of the SJP model with the state and local authorities.
 Maintain local partnerships and community coordination:
 Maintain and develop partnerships and good communication with partners and other stakeholders in Bangladesh in the field of the activity under his/her supervision.
 Enhance program relationships with local communities and local authorities.
 Work in close relationship with the community to ensure its mobilization and the smooth development of SJP activities.
 Share with his/her counterpart at the Social enterprise in the Philippines and Ivory Coast
 Develop in collaboration with the Operations Manager of W&L the local funding
 Develop and extend the activities:
 Survey for new areas – initial assessment as well as evaluation needed for the implementation of new activities – in collaboration with the W&L Operations Manager.
 Work in close collaboration with the W&L Operations Manager to develop and implement new projects and services of the social enterprise.
 Contribute to the strategic development of W&L and SJP in Bangladesh:
 Take part in the meeting of the Executive Committee of W&L and SJP in Bangladesh
 Being a force of proposals in the reflection process of the Executive Committee and Eau et Vie.
 MIS & ICT intervention:
 In charge of WAMASYS software and dashboard
 In charge of NAS software
 Trained up to the team and peer, colleagues,
 Ensure the smooth Operations of that software.
 Implement mobile applications and orient to the concern peoples like collectors, encoders, and coordinators.

2016/2018 Implementation Manager-ICT & Digital Finance at mPower Social Enterprise Ltd. (USAID-AESA)

Responsibilities were:
• Implement A-Card Activity and Maintain the liaison with Bank and Agent Bank, for ensuring Digital Finance.
• Work with NFC Technology for Digital Financing even farmers’ end.
• Generate revenue by coaching staff on effective prospecting and lead development strategies.
• Monitor employee productivity and optimize procedures to reduce costs.
• Oversee development, implementation and launch program in a new arena.
• Prepare Annual implement Plan (AIP), Annual Work Plan (AWP).
• ICT based virtual monitoring tools, dashboard, and other mobile-based applications.
• Conducting and guiding field level ICT field coordinators in conducting needs assessments, research and activity monitoring of the project.
• Develop strong relationships with other projects and institutions that are working in the area of Agriculture and ICT for development.
• Conducting ICT and application-based training for extension agents and farmers.
• Business Innovation, Business Transition, Transition of Business Plan, Products/Projects Commercialization, Change Management. Survey on Feasibility Study, initial assessment,
• Formulate project implementation plan in sharing with the project team and management and Ensure monthly work plan & performance report of the project staff.
• Relationships/agreements with external partners/vendors, stakeholders, and Government agencies.
• Ensure the development of training modules, documents & publications.
• Ensure the training as well as a report with the active cooperation of training personnel.
• Build-up & maintain an effective working relationship with the concerned organization/s.
• Control the administrative and financial part for effective & efficient use of project assets and resources
• Manage procurement processes and coordinate material and resource allocation.
• Review financial information and adjust operational budgets to promote profitability.
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.

2015/2016 Program Manager at Action for Enterprise-AFE

Responsibilities were:
• Production and implementation of operational work plans and budgets.
• Recruitment and management of service staff and resources to achieve the required service response, quality, and cost performance indicators.
• Management and monitoring of services budgets including analysis, reporting, and action on variances.
• Development and oversight of staff appraisal and supervision systems and in line with required competencies.
• Monitoring performance against targets and deliverables for all contracts including the performance of any sub-contracting partners.
• Financial tracking and monitoring of contract income (alongside the Finance Manager).
• Ensuring contractual and regulatory (funding) compliance.
• Maintain relationships with donors, stakeholders, and government agencies.
• Demonstrate a good understanding of management, marketing, accounting, organizational development, and finance-both theory practice.
• Promote market access, financial products, new technologies, management skills, and policy reform.
• Facilitate and promote the initiatives of private firms in the vegetable seed sector to expand or develop distribution networks in remote and underserved regions of Bangladesh.
• Conduct industry/market assessments including the identification of market trends, relationships between market actors, constraints/opportunities, and market-based solutions;

2014/2015 Pricing Specialist-Agro at Bnagla Trac Miaki VAS Ltd.

Responsibilities were:
• Monitor and analyze Commercial KPIs (for data, VAS, solutions, content, applications) Product/Package/Service wise and suggest mitigation activities.
• Post mortem of revenue development in view of actions taken to understand reasons for variations and strategize future plans.
• Analyze and understand Price Plan specific parameters (e.g. elasticity, average usage and price per user and other impacts on market and products, etc.) and suggest mitigation activities.
• Monitor and analyze competition Products/Price Plans/Campaigns to understand GP’s relative position.
• Drive the work to move from voice-centric to data-centric pricing develops the holistic strategy, goals, and targets for product dept.
• Produce second level reports (based on regular commercial reports) to provide an interpretation of trends with gap analysis, competition movement and impact of other relevant externalities.

2013/2014 Assistant Manager-Agro Business at Bnagla Trac Miaki VAS Ltd.

Responsibilities Were:
Business
• Assist line manager in Agro product development/upgrading/benchmarking
• Assist line manager to develop new modules/products based on client need
• Lead initiatives for product reach in the market. Drive business development, research, and projects
• Execute creative implementable ideas on Agro initiatives. Preparing project proposal, MoU and EoI
• Manage, monitor, liaison with different projects/issues teams, People and Stakeholders
External-
• Engage target customers and stakeholders through communication and guidance on different projects
• Introduce the product with stakeholders and trained up with the technologies
• Communicate different media for promo and development.
Internal-
• Staff development training and Follow up for smooth existences. Database update with new technologies
• Internet-based tools design and constant update and troubleshooting
Responsibilities
• Manage, support, and supervise the business development department. Discuss strategic and sensitive issues. Develop and generate new business opportunities.
• Conduct extensive market research prior to starting up the business and continue gathering information throughout the life of the business.
• Attend workshops, trade shows, and seminars to keep up-to-date on changes in the industry.
• Adopt a team approach; work with others in pursuing common goals.
• Prepare a detailed business plan so as to have a clear idea about the company’s goals and objectives.
• Communicating with clients directly through face to face communications, meetings, telephone calls, and emails. Develop draft proposals based on team meetings and discussions.

2012/2013 Call Center-Agro Specialist at Bnagla Trac Miaki VAS Ltd.

Responsibilities are:
• Monitor the daily activities of the Customer Relations Officers (CROs) and prepare the reports.
• Manage daily performance to ensure that all Customer Relations Officers (CROs) and Team Leads are providing the service to all customers (internal and external) as per the agreed SLAs. Data quality monitoring and interpretation of CMS data.
• Coordinate and manage customer service projects and initiatives. Track customer complaint resolution.
• Analyze CMS quantitative and qualitative data. Monitor the accuracy of reporting and database information.
• Roster and shift management for ensuring smooth and comfortable staff responsibility.
• Working with HR in coaching, motivating and retaining staff and coordinating salaries, increment, bonus for the inbound team
• Documenting new product requirements, developing sales forecasts and product pricing.
• Manages day-to-day operations of the team, including attendance, attrition, and outages, to minimize customer impact.
• Evaluate and manage the performance of the staff. Leading the team and evaluate their performance.

2009/2012 Research Assistant-Fisheries at Asian Development Bank (ADB) & BWDB

Responsibilities were:
• Develop and implement monitoring and evaluation (M&E) methods for pre and post sub project.
• Planning, documentation and implementation of target agreements.
• Data Processing, Data entry, Data Compilation and Data Analysis.
• Budget Preparation and Report Writing. Provide Training to the entrepreneurs & stakeholders.
• Report preparation and presentation. Questionnaire Format develops from different angle.
• Timely identify and coordinate the resolution of any (potential) conflicts among different stakeholders.
• Technically assistance in the support of stakeholders and young people.
• Sanctuary Development, Identify absolute fishermen, Beel fisheries Management.
• Ensure fish biodiversity and ecology, utilization of unused water bodies, survey on fish community.
• Establish linkage between the WMO and Upazila / Union level staff of DoF and relevant private service providers.