Mehwish Khan

181 Jackson Street W

Hamilton, ON

Tel: (905)399-6730

[email protected]
Highlight of Skills

·         Engaging, patient, and courteous with 5 years of customer service experience

·         Excellent organizational, interpersonal and communication skills.

·         Ability to monitor incoming emails and phone calls as required

·         Able to sort, prep, scan and index various documents.

·         Ability to compose letters and memos on behalf of advisors

·         Efficiently perform data entry and manage documentations

·         Obtained knowledge of basic accounting principles and procedures

·         Ability to manage office filing and systems

·         Capable in scheduling appointments with clients

·         Capable to organize and manage events and meetings

·         Ability to work as an autonomous professional and able to work with different age groups

·         Have ability to multitask well and adapt to a flexible schedule

·         Possess good computer skills and ability learn quickly

·         Proven to work as an effective member of a team and demonstrate initiative

·         In-person and Telephonic customer service experience

·         Obtained medical interviews  and claims intakes over the phone and documented properly

·         Effectively deal with a high volume of  calls, and worked under pressure

·         Experience in collecting banking details and refunding in proper manners & system

·         Possess knowledge of  Mortgage insurance

·         Ability to handle unsatisfied clients or customers

·         Effectively deal with a high volume of  calls, and worked under pressure

Qualification

·         Obtained Office Administration Executive  Diploma from Mohawk college

·         Possess skills in advance MS Office  (word, excel, outlook, Access, publisher, PowerPoint)

·         Ability to work with  CMS, Aura and Salesforce

·         Possess skills in Sage 50 , Visio and Project

·         Typing skills 30 wpm

·         Ability to multi-task, energetic and always eager to grow

·         2 years of academic experience

·         Possess G license

Work Experience

Manulife – Hamilton, ON                                                                             May 2017- Present

Burger King- Hamilton, ON                                                                          Aug 2016- May 2017

Vida La Pita- Hamilton, ON                                                                          Nov 2013- April 2016

Dry cleaner- Hamilton, ON                                                                             Feb 2013- Nov 2013

Volunteer work

·         Worked as an office assistant in City of Hamilton-Public Health Services

·         Participated in Mohawk college event as Henna Artist

·         Volunteered at Westdale Library as Henna Artist

·         Worked with  Amway Company (marketing to sell health, beauty, and home care products)