MELANIE D. JUMAWAN
102 Cedron Benitez Street, Cubao, Quezon City
Mobile:  +63- 9985507041
e-mail: [email protected]

CAREER OBJECTIVE
Looking for a job that would fit my qualifications and could apply my skills in Communications,
being always alert & observant even in time of pressure, and to stay calm & focus in
emergencies.
SUMMARY OF QUALIFICATIONS
 Proven ability to work with other staff at all levels in administrative and Security operations;
 Proficient in communication skills;
 Computer literate.
WORK EXPERIENCE
EMPLOYER : SYKES, Asia Inc.
Glorietta 1, Ayala Center, Makati City
YEAR : 24 February 2014 up to present
POSITION : Customer Service Representative / Hotel & Travel Expert
Work/Job Description :
 Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer’s complaint; determining the
cause of the problem; offering best alternative solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
 Maintains financial accounts by processing customer adjustments.
 Recommends potential products or services to management by collecting customer information
and analyzing customer needs.
 Prepares product or service reports by collecting and analyzing customer information.
 Contributes to team effort by accomplishing related results as needed.
—————————————————————————————————————————————–
EMPLOYER : MEG@VPS SECURITY AGENCY, INC.
81-D JCI Corporate Centre, Lantana Street, Cubao Quezon City
YEAR : 22 November 2012 to 15 February 2014
POSITION : Access Control Officer
Command Center Communication Officer
Security Marshall
Detachment – Bonifacio Global City, Taguig City
1

Work/Job Description :
 To record all events and actions taken in a clear, legible and accurate written format. To
provide an efficient and courteous radio and telephone answering service and deal efficiently
with all inquiries.
 To ensure the right approach and taking into consideration the principles of Best Value.
 Provides verbal instructions to guests and/or employees in assigned areas of responsibility
including parking areas and security posts.
 TO monitor and responds to inappropriate guest and/or employee behavior, enforces rules and
restrictions, regulates guest/employee actions, and request assistance from the Supervisors as
needed.
 With high degree of motivation toward providing guest satisfaction by displaying my friendly
approach to guest service.
 Coordinates and acts as the overall Communication Center of BGC pertaining to security or
Intel in favor to the Agency;
 Monitoring of all possible incidents then inform to the right person for proper disposition.
 Works with the Detachment Commander in practical procedures that the main office usually
forwards to the detachments;
 Performs other duties as may be directed by my Supervisor, Security Manager and/or the
Operations team from Head Office.
—————————————————————————————————————————————–
EMPLOYER : Jamila & Company Security Services, Inc.
81-D JCI Corporate Centre, Lantana Street, Cubao Quezon City
YEAR : 10 August 2009 to 11 November 2012
POSITION : Security Guard / CCTV Operator and X Ray Machine Operator
(Screener) /
Detachment – Intel, Philippines, General Trias Cavite Site
Work/Job Description :
 To operate and monitor all systems within the Control Centre in an efficient manner ensuring
that all work undertaken in compliance with the operating procedures, legislations and code of
practice.
 To record all events and actions taken in a clear, legible and accurate written format. To
provide an efficient and courteous radio and telephone answering service and deal efficiently
with all enquiries.
 To maintain a secure system for providing data in accordance with the regulations set up by the
Council and ensure the security of the control room and equipment is maintained at all times.
 To inspect all exiting employees through the use of X Ray Machine & Hand Held Metal
Detector (HHMD)
—————————————————————————————————————————————–
EMPLOYER : Philippine National Guard
525 Bangkal Makati City
YEAR : 1 June 2007 to 31 July 2009
POSITION : Security Guard / CCTV Operator
Work/Job Description :
 Monitoring all possible incidents then inform to right person for appropriate action to be taken.
 Received, informed and pass all necessary information to have best communication.
2
 To verify all ID bearers based on issued badges prior entering the area of responsibility.
 To maintain a secure system for providing data in accordance with the regulations set up by the
Council and ensure the security of the control room and equipment is maintained at all times.
 Stay focus and observant during scanning of items upon exits.
 Assist foreign and local customers and suppliers in necessary cases
—————————————————————————————————————————————–
EMPLOYER : ALARM Security Services
Max Bldg., Barangka Drive, Mandaluyong City
YEAR : 1 June 2006 to 25 May 2007
POSITION : Security Guard
Work/Job Description :
 Assigned at Production Area and conduct environmental scanning to ensure safety
 Strictly checking of documents versus the scanned items prior to exit.
 Assist foreign & local costumers inquiries and generally enforced rules & regulation as
implemented, to give safety and security
—————————————————————————————————————————————–
EMPLOYER : JALAL FAMILY
Aldaiya, Kuwait
YEAR : 01 April 2002 to 27 September 2004
POSITION : PRIVATE & PERSONAL TUTOR
(General English & Basic Computer Literacy)
Work/Job Description :
 Responsible for the tutorial sessions of my employer’s daughter that includes English and
Basic computer
 Determined what skill areas require additional assistance in connection with her studies.
 Do household chores when needed.
—————————————————————————————————————————————–
EMPLOYER : Surf Station Internet Cafe
Katada Street, Dumaguete City
YEAR : 01 February 1998 to 27 February 2001
POSITION : Cashier / Assistant Operator
Work/Job Description :
 Assisting costumers when needed.
 Determined the sales for the day and remit to the owner.
 Directly reports to the owner of the shop.
PERSONAL DATA
DATE OF BIRTH : 12 February 1979
3
PLACE OF BIRTH : Siquijor Province
CIVIL STATUS : Single
SEX : Female
CITIZENSHIP : Filipino
HEIGHT : 5’ 4”
WEIGHT : 140 lbs
RELIGION : Roman Catholic
LANGUAGE/S SPOKEN: English, Tagalog, Cebuano, Ilonggo,
RELIGION : Roman Catholic
SKILLS : Good communication Skills and Driving
EDUCATIONAL BACKGROUND
COURSE SCHOOL INCLUSIVE
DATE
REMARKS
Bachelor of Science in
Computer Science
Central Visayas Polytechnic College
(CVPC) – Dumaguete City
1998- 2001 3
rd
Year
Level
Secondary Education ASISSI HIGH SCHOOL
Tacdog, Siquijor
1992- 1996 Graduated
Primary Education SIQUIJOR CENTRAL ELEMENTARY
SCHOOL – Tacdog, Siquijor
1986- 1992 Graduated
CHARACTER REFERENCE
Mr. Nilo S. Pomaloy, CPP, TCE, BCCS
Regional Anti-counterfeiting Program Manager
Southeast Asia & South Pacific
Global Brand Security Group
Hewlett-Packard PPS Asia Pacific Pte. Ltd.
43BA Alexandra Road #03-00
ATP-A Alexandra Park Technopark, Singapore
Contact No: +65 96415783
Mr. Isidro L. Sison, MBA-ISM, CSMS, CSP
Senior Operations Manager
Jamila & Company Security Services, Inc.
81 JCI Corporate Centre, Lantana Street, Cubao, Quezon City
Contact No: 0917 8582571
Ms. Cherry G. Festejo
Security Guard
Magsaysay Maritime Corporation – Costa
520 Kalaw TM Kalaw Street, Ermita Manila Philippines
4
Contact No: 0999 56232389 / 0939 4133742
I hereby certify that the facts contained herein are true and correct to the best of my knowledge.
MELANIE D. JUMAWAN
Applicant
5