Melanie Poblete-Dela Cruz

65 K-6th Street Kamuning, Quezon City

63-926-6551165

[email protected]

Objectives

To obtain a position that will enable me to use my educational background, call center training and ability to work well with people.

Summary of Qualifications

A degree holder of Bachelor of Science in Mathematics with a 2 years certification of Computer Technician and certification of Call Center Training. I have an experience on encoding, researching and clerical works.

Bachelor of Science in Mathematics, April 2007

Eulogio “Amang” Rodriguez Institute of Science and Technology, Nagtahan, Sampaloc, Manila

Computer Technician, March 2001

ACCESS Computer College

Cubao 1, Edsa Corner Aurora Blvd., Quezon City

Agency Benefit Specialist, September 1, 2016-Present

Agency Services Assistant, September 1, 2015 –September 1, 2016

First Life Financial Co., Inc

175 Salcedo St., Legaspi Village, Makati City

Duties and Responsibilities:

·      Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

·      Process the documents of new business application

·      Creates and maintain the payroll of agent’s weekly and other benefits and bonuses

·      Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.

·      Provides information by answering questions and requests.

·      Perform the task in SSI Clients for policy benefits and coordinate with the insurance brokers.

Administration Assistant, April 14, 2015 –August 31, 2015

Solutions Insurance Brokers, Inc.

1650 Peñafrancia St., Santiago Village, Makati City

Duties and Responsibilities:

·      Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

·      Process the documents of the member for the insurance claim.

·      Creates and maintain transmittal letter for the provider and client.

·      Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.

·      Provides information by answering questions and requests.

·      Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Research Analyst, December 19, 2011 – April 10, 2014

Infinit-O Manila Inc.

24F Pacific Star Makati City

Duties and Responsibilities:

Brand Identification and Tagging

●      Search, identify and tag mentions of different brands in a publication.

●      Categorize the different brands identified based on a defined brand hierarchy.

●      Conduct research on relevant information for different brands.

●      Report any discrepancies on the brands in the database and identify improvements on the process and rules as necessary.

●      Carry out additional data operations and administrative tasks as required.

Duties and Responsibilities:

Strategic Solutions Group Specialist

●      In process of data encoding for the task of SEO Analyst.

●      Improving the volume or quality of traffic to a web site or page from search engines’ search results.

●      Encoding to increase its relevance to defined keywords and to remove barriers to the process of indexing activities in search engines.

●      Responsible of administrative work, research and analyzing.

Data Encoder, April 26, 2011 – June 26, 2011 (Project Based)

Infinit Outsourcing Inc

3F ALPAP I Bldg. 140 L.P. Leviste St. Legaspi Village Makati City

Duties and Responsibilities:

●      In process of data encoding for the task of SEO Analyst.

●      Improving the volume or quality of traffic to a web site or page from search engines’ search results.

●      Encoding to increase its relevance to defined keywords and to remove barriers to the process of indexing activities in search engines.

Registration Clerk/ Librarian, October 29, 2009 – February 5, 2011

AMA Computer Learning Center

Future Builders Computer Center, Inc.

2ndFlr Guadalupe Commercial Complex Edsa, Makati City

Duties and Responsibilities:

●      Responsible for updating student’s history of files and teacher’s grade sheets

●      Handles the updating and filing of grade sheets

●      Creating enrollment and terminal reports for submitting to TESDA office

●      Responsible for administrative work, selection, and acquisition of materials, mechanical preparation of materials, classification and cataloging of books, indexing of Periodicals, reference and circulation works, assistance to readers, organization, and enrichment of the vertical file, shelving and filing and library club advising.

●      Responsible in maintaining accession records, technical processing of books, assistance to the library users, issuance of library users, shelving and filing.

Research Analyst, September 8, 2008 – October 9, 2009

BoardEx Philippines, Inc.

18thFlr Robinsons Cybergate Tower 3 Pioneer St., Mandaluyong City

Duties and Responsibilities:

●      Extracts data on boards and directors from various sources and adds this data to the BoardEx database

●      Continually updated with all changes captured and reflected in the product without delay

●      Input, check, amend and verify board and director profiles in addition to company details onto the production database

●      Ensure each company records are updated and filed securely in accordance with the project’s needs (DATA Protection Act)

●      Gathering the information found in Company website, Annual Report, SEC Filing and other reliable sources.

Computer Skills

●      Mathematics Equation in Word

●      Adobe Photoshop

●      Microsoft Excel

●      Basic Adobe Photoshop

●      SAP (System Application Product)

●      SEO, Social Bookmarking

●      Typing/ wpm 30-40

Training and Seminars

Accounting for Non-Accountants

Trend Static Corporation

Ortigas Centre, Pasig, November 12, 2016

Anti-Money Laundering Act of 2001, (AMLA)

The Anti-Money Laundering Council Secretariat

Bangko Sentral ng Pilipinas, October 13, 2016

Life Insurance Agents Course

Insurance Institute for Asia and the Pacific, Inc.

Makati City, September 15-17, 2016

English Proficiency Training

Infinit Outsourcing Inc

3F ALPAP I Bldg. 140 L.P. Leviste St. Legaspi Village Makati City

April – June, 2013

Call Center Training

Oeridian Solution

3rd Flr, CLMC Building 259 Edsa cor. Connecticut, Mandaluyong City

October 19, 2011 – November 20, 2011

Data Protection Act

BoardEx Philippines Inc.

18thFlr Robinsons Cybergate Tower 3 Pioneer St., Mandaluyong City

September 2008