Melany Mendoza Montilla
Personal Information

Date of Birth: December 4,1975                                 Place of Birth: Cebu City

Nickname: Mel                                                            Religion: Roman Catholic

Civil Status: Married

Educational Attainment

Tertiary:

June 1993 – March 1997

Bachelor of Science in Computer Science

University of San Jose – Recoletos

Secondary:

June 1989– March 1993

University of Southern Philippines

Primary:

June 1983 – March 1989

University of Southern Philippines
 

Language spoken   Cebuano, Tagalog, English and Mandarin

Read                           Hiragana and Katakana

Eligibility Exam Taken

Career Service Professional Exam

Civil Service Commission
August 11, 1998

Recognition

iComm International Employee  YEAR   2007
Top Purchaser                          October 2011

Top Seller                                 January 2012

Seminars Attended

Subject       Customer Service – A Total Commitment

Date           April 26, 1997

Venue        Asia Pacific Consultants, Inc.

32 Wilson St. Lahug, Cebu City

Subject       Business Strategies

Date           December 04, 1993

Venue         USJ-R Auditorium Magallanes St.  Cebu City
Subject      Supervisory Skills for First-line Managers

Date          May 2010

Venue       iComm International Main Conference

Work Experience
 

iComm International                   Shift Manager                                 01/ 2011  up to Present

Establishes team’s   objectives by forecasting and developing monthly  and annual quotas.

Projecting expected sales volume and profit for existing and new products.

Set targets for all team members to meet up with

Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to

Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.

Prepare forecasts

Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.

Monitor all calls to ensure that due procedures and quality standards are strictly adhered to according to required average handling time.

Facilitate and organize training session for all agents and participate in recruitment of new CSR.

Conduct regular review of all CSR’s performance and organize training sessions for under performers.

Submit regular reports to management and seek new ideas and strategies to improve performance

Keep up with trends and happenings in the industry and ensuring adherence to industry standards

Ensuring that clients are kept happy and satisfied at all times by providing prompt response and solutions to their

challenges at all times.

Ensure a safe and harmonious working environment for all other team members and delegate duties to all team

members.

Completes national sales operational requirements by scheduling and assigning employees; following up on work results.

Recruiting, selecting, orienting, and training employees.

Ensuring CSR’s job results by  counseling and disciplining employees; planning, monitoring, and appraising job results.

Meeting Team Goals, Sales Planning, Building Relationships, Coaching and Mentoring, Staffing

Recruits, hires and trains new employees.

Assist in developing new tactics and scripts for inbound and outbound calls.

Logs call activity.

Assist employees in handling difficult calls.

Addresses and resolves any customer or client complaints.

Promotes and enforces company policy and mission.

Tracks employee’s performance and provide tips and guidelines to team

Keep track of the team members with the EDP- Employee Development Program or as needed PIP- Performance Improvement Program.

Monitor all inbound and outbound calls, emails and chat scripts of team members.

iComm International                           Sales Supervisor                                  07/2011-12/2011

Assist the Sales Manager in leading, directing and motivating the sales team in order to achieve

the overall corporate sales objectives and in revising and implementing the sales strategies plans.

Assist the Sales Manager in generating sales opportunities by identifying appropriate business targets and in providing professional and excellent level of customer service with existing and new customers. Review Team’s sales performance.

Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Recommends changes to current sales techniques or procedures based on team performance and new selling techniques

iComm International                          Tech Admin Supervisor                        01/2010- 06/2011

Data  Entry for the newly purchased vehicles both Japan and Thailand stocks.

Vehicle checklist verification after the Technical Team’s inspection and assures all entry and photos

are correct.

Liaise with Technical Team –Japan for any mechanical   request or repairs needed.

iComm International                          Sales Supervisor                                     08/2007 -01/2010

Assist the Sales Manager in leading, directing and motivating the sales team in order to achieve

the overall corporate sales objectives and in revising and implementing the sales strategies plans.

Assist the Sales Manager in generating sales opportunities by identifying appropriate business targets and in providing professional and excellent level of customer service with existing and new customers. Review Team’s sales performance.

Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Recommends changes to current sales techniques or procedures based on team performance and new selling techniques

iComm International                                 Sales Executive                                        01/2007- 07/2007

Sell products by establishing contact and developing relationships with prospects; recommending solutions.

Maintains quality service by establishing and enforcing organization standards

Contributes to team effort by accomplishing related results as needed

Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

liaising with suppliers to check the progress of existing orders; gathering market and customer information.

Reviewing your own sales performance, aiming to meet or exceed targets

Billionton System Inc.                  Assembly-Product Testing           10/2004-08/2006

To guarantee the extremely high level of comfort and safety, comprehensive measuring and testing process

done in the end of line area.  Ensures that reliable program unit meets the requirements. It’s main objective

is to test each unit in isolation and individually.

Gigabyte Company Ltd.                  Quality Control                            03/2001-03/2004

Responsible in ensuring that a manufactured product or performed service adheres to a defined set

Of quality criteria or meets the requirements of the client or customer. Assuring that product quality

Is maintained or improved and manufacturing errors are reduced or eliminated.

We require to create an environment in which both management and employees strive for perfection.

RBS Bank- Mandaue Branch        Teller / Loans Staff                     03/1997-03/2001
Balance currency, coin and checks in cash drawers at the end of shift and calculate daily transactions. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.  Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Enter customer’s transactions and issue computer-generated receipts.
Count currency, coins and checks received by hand or using currency-counting machine in order to prepare them for deposit or shipment to branch banks.
 

Character References

Randy Cabuncal

Business Consultant

Keshe Foundation Philippines

Mobile number: 0917.327.6159

Clement Raymund Hordista

Project Scheduler

NCR

Mobile number: 0917.323.1473

Roselda Capalaran Soriano

Mortgage Advisor

Firstsource Solutions Limited

Mobile number: 0999.791.0928

Christine Obiedo

Sales Manager

iComm International

Mobile number: 0925.554.9667