Meliza Christine M. Marcelo
Sitio Baybay Candelaria Street
Poblacion Belison, Antique 5701
0975-186-2979
[email protected]

PROFILE SUMMARY
A dedicated customer service with over 2 years experience in the customer service industry. Proven track record in resolving and reducing customer complaints and meeting customer service level expectations I am seeking a position in Customer Service where my extensive experience will be further developed and utilized in accomplishing the ultimate marketing goals of the Company.

EDUCATIONAL ATTAINMENT
Central Philippine University – Bachelor of Science in Tourism (2011-2015) – Jaro, Iloilo City

EMPLOYMENT HISTORY

Iloilo Grand Hotel
Front Office Associate
December 8, 2016 – May 17, 2019

 Greeted guest, checked guests in and out, answered telephone calls, took reservations.
 Entered information into the computer system, processed cash and credit card transaction.
 Kept front desk area clean, answered questions for guests, perform other duties as assigned

SKILLS

 Versatile
 People-Oriented
 Organized
 Motivated
 Communication skills
 Ability to work under pressure

CHARACTER REFERENCE

MS. MARIEL TESTIGO
OFFICER IN CHARGE
ILOILO GRAND HOTEL
09956710006

MR. ADELFO MENDOZA III
CLUB INTRAMUROS GOLF COURSE MANAGER
09479946044

DR. MA. AMIHAN TAMAYO-PANES
TRAVEL AND MARKETING EXPERTS CORP.
PRESIDENT