Meliza Rea Mante

924 Pilit, Cabancalan, Mandaue City
+639497430590
(032)349-2919
[email protected]
PROFESSIONAL PROFILE

Organized Implementation Consultant /Analyst and Customer Service Representative for 7+ years of experience and proven success project role and implementation. Has strong leadership and relationship-building skills.

AREAS OF EXPERTISE

 Team Building & Leadership  Strong Time Management
 Basic Wordpress web design
 Detailed Documentation  MS Excel (Pivot,vlookup,slicers etc)
 Project Management
 Virtual Assistant  Basic PC troubleshooting and Connection set up
 Microsoft Word
 Microsoft Powerpoint

EXPERIENCE & ACCOMPLISHMENTS

IMPLEMENTATION SERVICE ANALYST/REPRESENTATIVE
REALPAGE PHILIPPINES INC. – CEBU,
AUG 2018-PRESENT

• Worked directly with Implementation Consultants(USA and Barcelona) for converting client data into our major tool called Kigo Vacation Rental and other relevant tools and systems.
• Complete accurate entry of data, from multiple sources, as required by the implementation process.
• Communicate directly with Implementation Account Management regarding the status of project implemented
• Attend weekly meetings to present and discuss challenges that needs immediate attention and resolution
• Escalate things as needed to Account Management
• Confirm the results of the project implemented for its accuracy and validity prior to completing each service.
• Document issues/progress encountered using account management tool such as Salesforce and Trello Board.
• Create and maintain internal guide for Analyst’s reference and stored in Microsoft Teams.
• Analyze reports using Microsoft Excel through application of Vlook up, Concatenate, Pivot and Formulas.
• Meet strict deadlines and manage multiple projects within a short time frame.
• Basic knowledge of Wordpress to create website or mimic client’s website if existing.
• Deliver daily graphic representation and summary of team’s current volume using MS Excel.
• Developed QA process and QA tool to measure individual performance status.

IMPLEMENTATION COORDINATOR
NCR CEBU DEVELOPMENT CENTER INC
MAY 2015 – AUG 2018

• Seamless delivery of coordination of more than 5-8 roll out projects (500-800 retail stores) and assignments by daily/weekly and monthly target dates.
• Assist Clients from onboarding/implementation until completion stage.
• Manages delivery and installation of NCR, customer procured and third party products and services for NCR’s customers.
• Provides project coordination services (customer single point of contact, management reporting, billing, subject matter expert, etc.).
• Coordinate with Reservation teams in distribution of Engineer’s schedule and projects assigned.
• Follow-up/remind Customer Engineer about their assigned projects through phone calls and email.
• Initiate kick off meeting attended by client and the Management team.
• During Implementation stage, IC follows a daily target completion and critically follow up and escalate things as necessary to hit the client’s demand.
• Real time documentation of project status (Schedules, cancellations, expedite requests and reschedules) including billing charges in Quickbase in daily/weekly/monthly basis.
• Provide and analyze transparent report that shows over all status(Completed vs. Open cases) of the project handled to client and Implementation team using Advance Microsoft excel features.

TECHNICAL CUSTOMER CARE REPRESENTATIVE
SYKES ASIA INCORPORATED
APR 2012 – APR 2015

• Technical Representative supports MAC and Windows OS based computers both Desktop and Wireless devices over the phone.
• Accepts inbound calls and follow up if for any open issues.
• Configure basic Router/modem GUI via remote access.
• Resolves and analyze issues with their phone, internet and cable TV encountered by customers from USA by giving specific and clear instruction efficiently.
• Extend help in fixing email related issues and install/uninstall antivirus/programs.
• Establish PC connection via hardwired and wireless connection.
• Escalate critical issues to Level 2 with proper and detailed documentation

MERCHANDISER
FEEDER APPAREL CORPORATION
MAR 2012 – APR 2012

• Assigned in garments area where we maintain and visualize retail apparel outlets.
• Communicate with other team to ensure that the required output is achieve.
• QA output prior in submitting to mentors.

TECHNICAL CUSTOMER CARE REPRESENTATIVE
TELETECH CUSTOMER CARE MANAGEMENT PHILIPPINES INC.
OCT 2010 – MAR 2011

• Troubleshoot HP printers both hardware and software issues for consumers by giving instruction over the phone.
• Accepts inbound calls and follow up if needed.
• Document call history.
• Replace in warranty computer parts and helps HP printer installation.
• Perform remote access on PC to check wireless connection to our HP printers.
• Access Router/modem GUI for basic set up.
• Helps customer to set up multiple devices on HP printer products.

EDUCATION
BS in Computer Engineering – 2005-2010
STI College – Surigao

• Government Scholarship Awardee 2009- 2010
• School Spirit Awardee 2009-2010
• Leadership Awardee 2009-2010

NCII Hardware Servicing – 2009-2009
TESDA
Surigao

CHARACTER REFERENCES

• Glen Edobro
Team Leader
NCR Dev’t Inc Cebu
09177775610

Andrea Antonio
Team Leader
NCR Dev’t Inc Cebu
09177713237

• Engr. Rico Q. Asumen
College Dean
STI College Surigao 086-826-8087