Dator, Melvin John Cayabyab
E-mail add: [email protected]
Contact No.: +63 945 195 8734 (Philippines)
WhatsApp: +65 9895 3603
Skype: [email protected]

 WORK EXPERIENCES

Position: Retail Sales Executive
Company: Newstead Technologies Pte. Ltd. (Singapore)
From: September 2014
To: October 2018
Job Description:
• Perform all retail store duties in a day-to-day basis.
• Selling I.T. related gadgets / electronic devices (PCs, laptops, All-in-One desktops, branded audio products), etc..
• Promoting new products and demonstrating to customers its new features and benefits for them.
• Assisting customers on product enquiries, and providing with sales quotations as they requested to.
• Recommending the appropriate product that the customer wants or needs based on their personal preferences
• Maintaining showroom standards, condition, product display, customer service and administration.
• Cashiering using POS system, checking stock inventory, transferring and receiving internal stocks within intercompany, and product suppliers.
• Assisting for setting Purchase Orders (POs) to suppliers for replenishments of stocks.
• Providing upgrade services for customers who avail upgrades for their laptops/desktops (SSD upgrades, OS upgrade, RAM upgrade, graphic card upgrade).

Position: Shop Sales Executive
Company: Cherry Mobile Pte. Ltd. (Starhub Exclusive Retailer) Singapore
From: March 2013
To: June 2014
Job Description:
• Promoting and selling Starhub services and products.
• Providing customers good quality customer service.
• Assisting customers with signing up new services or re-contracting (such as mobile, CATV, broadband services) their lines.
• Providing general information for customers inquiry when they walk-in the shop.
• Assisting a bit of basic technical information or troubleshooting with their mobile, CATV, or broadband services.
• Cashiering, checking inventory of stocks, and managing full operation of the shop throughout the day. Receiving stocks from suppliers and organize it.

Position: Senior Barista
Company: Pacific Coffee Company Pte. Ltd. (Singapore)
From: July 9, 2012
To: January 9, 2013

Job Description:
• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
• Garnish the coffee with various tasty materials like lemon, cream etc., depending on the order.
• Provides good customer service.
• Describe menu items to customers or suggest products that might appeal to them.
• Provide customers with product details, such as coffee blend or preparation descriptions.
• Take customer orders and convey them to other employees for preparation.
• Receive and process customer payments.
• Serve prepared foods, such as muffins, pastries, or bagels.
• Prepare or serve menu items, such as sandwiches, pies, or wraps.
• Weigh, grind, or pack coffee beans for customers.
• Stock customer service stations with paper products or beverage preparation items.
• Order, receive, or stock supplies or retail products.
• Maintain hygiene at the counter and also the restaurant or café.
• Clean or sanitize work areas, utensils, or equipment.
• Clean service or seating areas.
• Dispensing of the wastes.

Position: Technical Support Representative (MSN Hotmail Forum Account)
Company: SYKES Asia Inc.
From: December 2010
To: November 2011

Job Description:
• Assist customers with their technical issues, regarding their Windows Live Hotmail Inbox like managing their email messages, recovering deleted or lost mails, unblocking accounts that were temporarily blocked after process of verification, configuring settings of their accounts using their mobile or devices and also using Email client programs, such as Microsoft Outlook Express or Microsoft Outlook.
• Support customers by means of forums from the support site of Windows Live Hotmail.
• Answer users’ inquiries regarding computer software and hardware operation to resolve problems.
• Escalate appropriate issues to higher level of support as the issue was already beyond the support flow.
• Documents the entire process of the support properly without missing any important information given by the customers.

Position: Service Crew
Company: Jollibee Food Corporation Philippines
From: October 2005
To: April 2006

Job Description:
• Greeting customers while offering super customer service attention, taking, assembling and presenting food orders, requesting and receiving payment, operating the cash register.
• Cleaning in accordance to our company’s sanitary standards including but not limited to: sweeping and mopping floors, cleaning walls, windows, tables, counters, kitchen and service equipment. Cleaning the customer service area, removing trash, cleaning restrooms and checking the parking lot.
• Assisting new crew members in learning their new job skills.
• Cooking and preparing food for sale.
• Checking equipment to ensure that it is in proper working order, letting the management team know if there might be a problem.
• Backing up other crew members in their jobs, assist in any area to ensure that the food is being prepared, packaged and delivered to customer in a timely manner.

 EDUCATION

University: Polytechnic University of the Philippines – Mabini Campus
Sta. Mesa, Manila, Philippines
Degree: Bachelor of Science in Computer Science
Major: Computer Science
S.Y.: 2005 – 2009

 SEMINARS / TRAININGS

RE-SCS-103C-2 SELL PRODUCTS AND SERVICES (WSQ Certified)
Singapore Institute of Retail Studies (SIRS)
11 Eunos Road 8, Lifelong Learning Institute, Singapore 408601
26th July 2018

FB-RM-102C-0 FOLLOW FOOD AND BEVERAGE SAFETY AND HYGIENE POLICIES AND PROCEDURES (WSQ Certified)
Guilford Training Centre Pte. Ltd.
100 Beach Road Shaw Towers #02-19, Singapore 189702
August 8, 2012

Contemporary Developments in IT – Towards Greater Heights
NALRC Bldg., PUP, Sta. Mesa, Manila, Philippines
February 11, 2009

Finishing Course for Call Center (TESDA Certified)
SPFI Training Center, 4th District, Quezon City, Metro Manila, Philippines
October 22, 2009

• ON-THE-JOB TRAINING

Diliman Computer Technology Institute
Commonwealth Ave., Diliman, Quezon City, Metro Manila, Philippines
April 16, 2008 – June 13, 2008

 TECHNOLOGY SUMMARY

Systems: Microsoft Windows XP, Vista, 7, Windows 8.1, Windows 10 / Pro
Software: Microsoft Office 2K3, 2K7, 2k10 (Word, Excel, PowerPoint, Outlook), Microsoft Office 365, Microsoft Office 2016, Open Office, Adobe Photoshop, Audio/Sound Editor (Acoustica MP3 Audio Mixer, Virtual DJ Mixer), Video/Movie Editor (Sony Vegas Pro 9.0)

 PERSONAL DATA

Birth date : August 15, 1987
Birthplace : Manila
Gender : Male
Civil Status : Single
Nationality : Filipino
Religion : Roman Catholic
Height : 5′ 6”
Oral Communication Skills : Filipino (Tagalog), English
Written Communication Skills : Filipino (Tagalog), English