MELVIN FERRER
mobile: +639756826157 / + 639216872016 email: [email protected]

Career

Office 365 Architect and Power BI Consultant. EPC Group. 12 Greenway Plaza #1100, Houston, TX 77046
Feb 26, 2018 – present.
role: helps enterprises improve their business processes using wide-ranging Microsoft stack and technology platforms, aside from providing technology consulting on federal government compliance such as HIPAA and the EU GDPR regulation.
tools: Power BI, Office 365, SharePoint.

Analyst, Reports and Business Intelligence. Hewlett Packard.
37F Robinsons Summit Center, Ayala Ave., Philippines
May 1, 2017 – Jan 15, 2018.
role: sales and operational reports and analysis for HP Asia Pacific (Australia, Malaysia, Singapore, India, Thailand, and China); then transition these reports to BI/Big Data.
tools: Power BI, Dynamics 365, SAP BusinessObjects, Tableau, Lazada Seller Center, Zendesk, Office 365, Macro/VBA.

Marketing Support. Advanced Engineering Group.
Princeton, New Jersey
Dec 1, 2015 – May 16, 2016.
role: market research for public sector infrastructure and engineering project opportunities in the tristate area (New Jersey, Pennsylvania and New York), bidding requirements review and document preparation, and coordination (between US, Philippines and Bangladesh teams).

Marketing Partner. NJS IT Solutions.
Central, Quezon City, Philippines
Nov 10, 2014 – Nov 30, 2015.
role: market research, social media campaigns, coordination with new partners and suppliers, review of existing processes and created a strategic roadmap for NJS.

Work Controller. Allied Maintenance Co.
Blue Tower, Al Khobar, Saudi Arabia
Dec 4, 2012 – Dec 4, 2014.
role: helped operations team, payroll, site supervision and inventory

Recruitment Metrics Analyst (Oct 1, 2012 – Nov 30, 2012)
Sr. Workforce Analyst (Jun 18, 2010 – Sep 30, 2012)
IBM Global Process Services. UP Ayala Technohub, Diliman, Quezon City, Philippines
trainings: Six Sigma Fundamentals (Yellow Belt), Project Management for Non-Project Managers, Effective Business Writing and Advanced Excel
role: assisted different accounts (telco, banking/financial, IBM-internal) and teams (US, Australia, UK, and India) in WFM functions such as real-time monitoring (intraday) and reports, and automated some of the current reports (using Macro/VBA) which helped improve on the KPIs, client metrics and SLA requirements.
tools: NICE IEX, Aspect eWFM, Blue Pumpkin, Avaya CMS,

Workforce Analyst. ICT Group (now Sykes).
Megacenter Mall, Cabanatuan City, Philippines
Dec 12, 2008 – Apr 30, 2010.

Business Info Researcher. Eperformax Contact Center.
Buendia Ave., Makati City, Philippines
Jun, 2006 – Nov, 2008.

Education

BSBA – Marketing Management (CHED ETEEAP).
Polytechnic University of the Philippines.
Sta. Mesa, Manila, Philippines
graduated: Dec 8, 2016.

Business Management.
De La Salle University – College of Saint Benilde.
Taft Ave., Manila, Philippines
scholarship – BASAP. Jun, 1998 to Apr, 2002 (3rd year undergraduate).

Information Technology.
Polytechnic University of the Philippines.
Sta. Mesa, Manila, Philippines.
Jun, 1991 – Apr, 1994 (3rd year undergraduate).

Activities

Founder/Service Leader, IBM GPS Teach the Teacher to Excel Initiative, 2012
Founder, IBM GPS Entrepreneur Circle, 2012
President, DLS CSB BASAP Society, 1999
Scholar/Grantee, DLS CSB BASAP, 1998