MERLY C. DELA CRUZ

Sharjah, U.A.E

Contact no.: +971 567125121

Company Visa

Email Add.: [email protected]

OBJECTIVES:

A career which allows me to effectively work and impart my knowledge, skills and experience in the most systematic manner whilst providing opportunities for learning and subsequent growth in an established company.

SUMMARY OF QUALIFICATIONS:

1 year and 10th months in Farm

2 Years in Housekeeping

4 Years almost  in Sales and administrative work.

WORK EXPERIENCE:

MAI ABDULRAHMAN NASEEB ADVOCATES

Achieve Clerk

October 21, 2017 unto present

·         Greeting clients and ask appropriately. Customer service

·         Screening phone calls and dealing with enquiries where appropriate.

·         Filling some documents and updating the file if necessary.

·         Office Management Making appointments and planning their manager’s diary

Al SAFEER GROUP OF COMPANY

Sales Associate

September 08, 2016 – October 30, 2017

·         Greeting customers/clients as standard operation procedure. Keep performance indicator.

·         Ensure the consistent of good customer service and client satisfaction

LARY AND THOMAS PERFUMES TR.LLC – DUBAI U.A.E.

Sales Associate

March 05, 2014 – March 18,2016

·         Provide good care to clients.

·         Described product to customers and accurately explained details and care of merchandise.

·         Politely assisted customers in person and via telephone.

·         Communicated with vendors regarding back order availability, future inventory, and special orders.

·         Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

·         Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis.

KUWAIT OWWA DOLE – Kuwait

Assistant Administrative Secretary

June 10, 2012 – September 21, 2013

·         Screening phone calls and dealing with enquiries where appropriate

·         Making appointments and planning their manager’s diary

·         Organising and attending meetings; sometimes taking minutes and ensuring their manager is well-prepared for meetings

·         Replying to emails, faxes and post

·         Booking travel arrangements and accommodation when necessary

·         Assisting with projects their manager might be working on by researching or writing reports

Kuwait

January 21, 2012 –June 09, 2012

Housekeeping/ Cooked

·         Cleaning the room, and the house.

·         Bed making to make it presentable

·         Table preparing and cooking.

Santilian farm

Bulacan

Feb 2010 – Dec. 2011

·         Cleaning

·         Watering the Vegetables

·         Picking the vegetables.

EDUCATION:

Bachelor of Science Elementary Education

Philippine Normal University

2002 –  72 UNITS Undergraduate

MALABON NATIONAL HIGH SCHOOL

Malabon city, Philippines

1997 Graduated

TRAINING AND SKILLS:

Housekeeping training in T.E.S.D.A -Philippine

·         Table presentation

·         Cleaning

·         Cooking

·         Bed Making

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY (T.E.S.D.A.) – Philippines

GRADUATED (CALL CENTER AGENT )

·         100 Hours intensive English Communication

·         American Culture and Geography

·         Customer Service

·         Sales and Telemarketing

·         Business CorrespondenceM