MERRY GRACE Y. IBAÑEZ Mobile: +639950085513
Email: [email protected]

WORK EXPERIENCE:

Receptionist (Salon)
N.D Trading Company
(Nails Royal Plaza, Nails Boutique,Franck Provost,BD Nails Ezdan, BD Nails Pearl,
Barbershop,JLD Crown Plaza)
Doha, Qatar / July 9, 2015 – Nov. 30, 2016 (1yr & 4months)

Job Responsibilities
Be on time for your shift.
Properly open and close the branch each day according to Standard Operating procedures.
Handle all telephone calls, answering the phone promptly and use the Guest’s name throughout
the phone conversation.
Accurately book, change, cancel and reconfirm appointments on a daily basis.
Acknowledge and greet everyone who enters and leaves the spa facilities.
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
Meet and greet clients upon entering the branch in a friendly and courteous manner, maintain eye
contact when addressing external and internal guests.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete
guest satisfaction.
In charge of all billing procedures and the correct reconciliation of funds at the reception desk and at
close of every shift.
Utilize spa computers with skill and proficiency.
Ensuring that all relevant spa staff are communicated to of their daily schedules.
To complete and compile all reports required as per the Standards and Procedures.
To ensure that the back up for the software is run on daily basis.
To complete the Cash Register report on daily basis and ensure that it is reported daily to the Corporate
Office to the attention of the Accountant Department.
To arrange the Daily lunch break for all staff to ensure that maximum coverage at peak times.

Actively promote the spa, treatments, services, retail, as well as Annual Memberships, promotions
and/ or discounts available.
Maintain a clean, safe, fully stocked and well organized work area.
Develop ability to work without constant direct supervision.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require
attention.
Assisting with administrative duties such as receiving purchasing and inventory reporting.

Archives Clerk
Gigaset Communications FZ LLC /
Dubai, UAE / Sept. 25, 2011 – Oct. 31, 2012 (1yr & 1month)
Blue Ocean General Trading LLC
Dubai, UAE / Nov. 2012- Oct. 2014 (2yrs )

Job Responsibilities

Receive, direct and relay telephone messages and fax messages
Pick up and deliver the mail
Maintain the general filing system and file all correspondence
Make preparations for Council and committee meetings
Maintain an adequate inventory of office supplies
Respond to public inquiries
Provide word-processing and secretarial support
Assisting for Logistics work like going to Dubai Chamber, Jordan Consulate,
Ministry of Foreign Affair for attestation of the documents,
and Bank to send some documents needed for LC
Develop and maintain a current and accurate filing system
Monitor the use of supplies and equipment
Coordinate the repair and maintenance of office equipment
Answer all incoming calls and handle caller’s inquiries whenever possible
Re-direct calls as appropriate and take adequate messages when required
Greet, assist and/or direct students, visitors and the general public
Perform other related duties as required.

Gigaset Communications FZ LLC
Job Responsibilities

Welcomed daily visitors in a polite manner as well as attending their needs.
Answer phone calls regarding customer service.
Respond promptly to customer inquiries.
Follow up on customer interactions.
Record details of action taken.
Communicate and coordinate with internal departments.
Responsible for sending couriers (document/non document).
Updating Order Tracking System.
Extended help to all other departments whenever required.

Waitress /Hostess / Cashier
Al Bustan Rotana Hotel, Dubai UAE

Gazebo Coffee Shop / January 2010 – Sept. 2011 (1yr & 8months )
Job Responsibilities
Welcomes guests with friendly and appropriate manner.
Present the menu and take the order as well.
Responsible for requesting weekly supply for the operation through fbm.

Blue Elephant Restaurant/ February 2008-2010 ( 2yrs)
Job Responsibilities
Assisting guests in allocating their preferred area within the hotel.
Taking reservations through phone calls.
Responsible to assist guests in a very appropriate manner to provide a 5 star service a
level and make sure to meet and exceed guests expectations. I am responsible
to assists and make my guests happy and contented with the best of my ability in a professional manner.
Performs receptionist functions such as: answering phone calls and handle callers
Inquiries-direct calls as appropriate and take adequate messages; greeting and
assisting the clients or visitors to appropriate person and designation.
Waitress
Amwaj Rotana Jumeirah Beach Dubai, UAE / January 19, 2008-2009
Part of the pre-opening team; Duties included of filling documents such as training
Materials, pre-opening manuals, SOP’s, and other documents.

OJT/ TRAINING ATTENDED:

Globe Maritime Training Center
Basic Training
-Personal Survival Techniques
-Fire Prevention and Fire Fighting
-Elementary First Aid
-Personal Safety and Social Responsibility

Al Bustan/Amwaj Rotana Hotel

Hotel Cross Training Programme in F&B as Administration Secretary
Food and Beverage Up-Selling
Food Hygiene Training
F&B Sales Experts
Complain Handling Skills
Business Conduct Training
Guest Etiquette
Business Engagement
I’m Rotana Programme

Skills
Analytical and problem solving skills
Decision making skill
Effective verbal and listening
Communications skills
Computer skills including the ability to spreadsheet and
word-processing programs at a highly proficient level
Stress management skills
Time management skills

Personal Attribute
Honest and trustworthy
Respectful
Possess cultural awareness and sensitivity
Flexible
Demonstrate sound work ethics

EDUCATION:
B.S. HOTEL AND RESTAURANT MANAGEMENT
Centro Escolar University, Malolos, Bulacan

Reference:
Juliet Vera – Operations Manager e.mail: [email protected] mobile +974 6616 0451
Rais Ahmed – Sales Manager e.mail: [email protected] mobile +971 5555 84741
Ms. Pitu – Manager e.mail: [email protected] tel +971 4 282 0000

PERSONAL DATA

Date of birth February 27, 1982
Languages English/Filipino
Place of birth Quezon City
Passport no. P7414041A Valid until 31 May 2028
Seamans Book C0360820 Valid until 19 Nov. 2019