MHYLI JADE B. CERENEO

Sitio Kawayan B.Rodriguez Ext. Sambag II

Cebu City, Philippines, 6000

[email protected]

+639175114335

EDUCATION BACKGROUND

Tertiary Level               :            Bachelor of Science in Computer Engineering

University of Cebu, Main campus

Sanciangko St., Cebu City

March 2015

Advanced Education :          Diploma of Program Education

Cebu Technological University, Main Campus

M.J. Cuenco Ave., Cebu City

December 2016

WORK EXPERIENCE

Technical Help Desk Analyst, November 26, 2018 – Present

ATOS | 6th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City

·         Provides excellent service through phone or hands-on to IT users for end user related hardware’s and software’s related issues and network issues.

·         Configuration and resetting the network access accounts whenever required.

·         Testing and installation of computer system’s hardware and software.

·         Provide training to end users.

·         Maintain records of trends and patterns of computer issues.

·         Perform basic and advance repair software and hardware repair on computer, network and printer issue.

·         Perform basic and advance repair for SAP or Systems Application Product and or business application.

Remote Desktop Support Specialist (Hive Lead), December 08, 2015 – October 24, 2018

People Plus Tech Inc. | 11th Floor, eBloc 3, V. Padriga St., Cebu IT Park, Cebu City.

·         Perform advanced software repair and installations on client’s computers by troubleshooting via remote service tools.

·         Diagnosing and resolving hardware and software issues of computer device located at a distant location.

·         Reducing the downtime of the user.

·         Undertake analysis, diagnosis and resolution of client problems.

·         Escalate unresolved problems to the appropriate area.

·         Log, troubleshoot and track problems.

·         Perform advanced software repair on wired and wireless printers.

·         Perform daily and weekly administrative tasks as required.

·         Work effectively in a team environment and help others where needed.

·         Maintain high level of delivery in order to meet SLAs.

Web Designer, May 21, 2015 – November 21, 2015

SunStar Publishing Inc. | P.del Rosario St., cor. Don P. Cui, Cebu City

·         I work as a web designer and manage the graphics and designs of the site.

·         Managed the technical requirements of Sun.Star Webcast.

·         Managed the Ad server of Sun.Star website using Google DFP (DoubleClick for Publishers).

·         Managed the Ad server of Sun.Star website using Google AdSense.

·         Managed the Ad server of Sun.Star website using DCM (DoubleClick Campaign Manager) Placement Tags.

·         Managed the technical side of setting up the Sun.Star EPaper.

·         Managed to technical requirements on live streaming the Sun.Star coverage, like CESAFI 2015.

On – The Job Training, April 14, 2014 – June 3, 2014

Paradise International Consultancy Education | 3rd VCFI Bldg., Archbishop Reyes Cebu City

·         I work as a web programmer and designer.

·         I also fixed laptop problems of the students in the company and troubleshooting networks.

ACHIEVEMENTS

·         Top Student – Third Year to Fifth Year (S.Y. 2013 – 2015)

·         Third Placer – CPE Technological Exhibit (February 27, 2015 @ UC – Main Campus)

·         Licensure Examination for Teachers Board Passer – September 2018

SEMINARS AND TRAINING ATTENDED

·         Desktop Publishing / Graphic Editing w/ Photoshop

·         CSS, Java Script, AJAX Seminar

·         Java Programming Seminar

·         PIC Programming Seminar

·         FUJITSU Microcontroller Seminar

·         C Programming Seminar

·         Software Quality Assurance Seminar

·         Software Development Seminar

·         PCB Designing using Eagle Seminar

·         PCB Lay-outing Seminar

·         Technological Update Seminar

·         Networking Seminar

·         Visual Basic Programming Seminar

·         Resume Writing Seminar

·         IP ADDRESSING: Subnetting and VLSM

CHARACTER REFERENCES

Grace Medrano

HR Manager, People Plus Tech Inc.

9/F Jaka Building, 6780, Ayala Ave., Legazpi Village, Makati, 1226, Metro Manila

+639178951438

Edgar Allan Poliquit

Shift Suppervisor

11th Floor, eBloc3, V.Padriga St., Cebu IT Park, Cebu City

+639292809414

Raffy Bizares
IT Operations Associate
481 Waterfront Drive, Archbishop Reyes Ave. Cebu City
+639473224903