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Mhyli Jade B. Cereneo Technical Help Desk Analyst

Cebu City, Philippines Mhyli Jade B. Cereneo
Adobe After EffectsAdobe InDesignAdobe PhotoshopAdobe PremiereAdSense)C++cssGoogle Ads (DFPhtmlJava scriptMySQLPHPProteus ProfessionalWirecast Has a profound knowledge on: MicroC

MHYLI JADE B. CERENEO
Sitio Kawayan B.Rodriguez Ext. Sambag II
Cebu City, Philippines, 6000
[email protected]
+639175114335

EDUCATION BACKGROUND

Tertiary Level : Bachelor of Science in Computer Engineering
University of Cebu, Main campus
Sanciangko St., Cebu City
March 2015

Advanced Education : Diploma of Program Education
Cebu Technological University, Main Campus
M.J. Cuenco Ave., Cebu City
December 2016

WORK EXPERIENCE

Technical Help Desk Analyst, November 26, 2018 – Present
ATOS 6th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City
 Provides excellent service through phone or hands-on to IT users for end user related hardware’s and software’s related issues and network issues.
 Configuration and resetting the network access accounts whenever required.
 Testing and installation of computer system’s hardware and software.
 Provide training to end users.
 Maintain records of trends and patterns of computer issues.
 Perform basic and advance repair software and hardware repair on computer, network and printer issue.
 Perform basic and advance repair for SAP or Systems Application Product and or business application.

Remote Desktop Support Specialist (Hive Lead), December 08, 2015 – October 24, 2018
People Plus Tech Inc. 11th Floor, eBloc 3, V. Padriga St., Cebu IT Park, Cebu City.
 Perform advanced software repair and installations on client’s computers by troubleshooting via remote service tools.
 Diagnosing and resolving hardware and software issues of computer device located at a distant location.
 Reducing the downtime of the user.
 Undertake analysis, diagnosis and resolution of client problems.
 Escalate unresolved problems to the appropriate area.
 Log, troubleshoot and track problems.
 Perform advanced software repair on wired and wireless printers.
 Perform daily and weekly administrative tasks as required.
 Work effectively in a team environment and help others where needed.
 Maintain high level of delivery in order to meet SLAs.

Web Designer, May 21, 2015 – November 21, 2015
SunStar Publishing Inc. P.del Rosario St., cor. Don P. Cui, Cebu City
 I work as a web designer and manage the graphics and designs of the site.
 Managed the technical requirements of Sun.Star Webcast.
 Managed the Ad server of Sun.Star website using Google DFP (DoubleClick for Publishers).
 Managed the Ad server of Sun.Star website using Google AdSense.
 Managed the Ad server of Sun.Star website using DCM (DoubleClick Campaign Manager) Placement Tags.
 Managed the technical side of setting up the Sun.Star EPaper.
 Managed to technical requirements on live streaming the Sun.Star coverage, like CESAFI 2015.

On – The Job Training, April 14, 2014 – June 3, 2014
Paradise International Consultancy Education 3rd VCFI Bldg., Archbishop Reyes Cebu City
 I work as a web programmer and designer.
 I also fixed laptop problems of the students in the company and troubleshooting networks.

ACHIEVEMENTS

 Top Student – Third Year to Fifth Year (S.Y. 2013 – 2015)
 Third Placer – CPE Technological Exhibit (February 27, 2015 @ UC – Main Campus)
 Licensure Examination for Teachers passer – September 2018

SEMINARS AND TRAINING ATTENDED

 Desktop Publishing / Graphic Editing w/ Photoshop
 CSS, Java Script, AJAX Seminar
 Java Programming Seminar
 PIC Programming Seminar
 FUJITSU Microcontroller Seminar
 C Programming Seminar
 Software Quality Assurance Seminar
 Software Development Seminar
 PCB Designing using Eagle Seminar
 PCB Lay-outing Seminar
 Technological Update Seminar
 Networking Seminar
 Visual Basic Programming Seminar
 Resume Writing Seminar
 IP ADDRESSING: Subnetting and VLSM

CHARACTER REFERENCES
Grace Medrano
HR Manager, People Plus Tech Inc.
9/F Jaka Building, 6780, Ayala Ave., Legazpi Village, Makati, 1226, Metro Manila
+639178951438

Edgar Allan Poliquit
Shift Suppervisor
11th Floor, eBloc3, V.Padriga St., Cebu IT Park, Cebu City
+639292809414

Raffy Bizares
IT Operations Associate
481 Waterfront Drive, Archbishop Reyes Ave. Cebu City
+639473224903

Education

March 2015 Bachelor of Science in Computer Engineering at University of Cebu, Main campus

Tertiary Level

December 2016 Diploma of Program Education at Cebu Technological University, Main Campus

Advanced Education

Experience

November 26, 2018 – Present Technical Help Desk Analyst at ATOS

 Provides excellent service through phone or hands-on to IT users for end user related hardware’s and software’s related issues and network issues.
 Configuration and resetting the network access accounts whenever required.
 Testing and installation of computer system’s hardware and software.
 Provide training to end users.
 Maintain records of trends and patterns of computer issues.
 Perform basic and advance repair software and hardware repair on computer, network and printer issue.
 Perform basic and advance repair for SAP or Systems Application Product and or business application.

December 08, 2015 – October 24, 2018 Remote Desktop Support Specialist (Hive Lead) at People Plus Tech Inc.

 Perform advanced software repair and installations on client’s computers by troubleshooting via remote service tools.
 Diagnosing and resolving hardware and software issues of computer device located at a distant location.
 Reducing the downtime of the user.
 Undertake analysis, diagnosis and resolution of client problems.
 Escalate unresolved problems to the appropriate area.
 Log, troubleshoot and track problems.
 Perform advanced software repair on wired and wireless printers.
 Perform daily and weekly administrative tasks as required.
 Work effectively in a team environment and help others where needed.
 Maintain high level of delivery in order to meet SLAs.

May 21, 2015 – November 21, 2015 Web Designer at SunStar Publishing Inc.

 I work as a web designer and manage the graphics and designs of the site.
 Managed the technical requirements of Sun.Star Webcast.
 Managed the Ad server of Sun.Star website using Google DFP (DoubleClick for Publishers).
 Managed the Ad server of Sun.Star website using Google AdSense.
 Managed the Ad server of Sun.Star website using DCM (DoubleClick Campaign Manager) Placement Tags.
 Managed the technical side of setting up the Sun.Star EPaper.
 Managed to technical requirements on live streaming the Sun.Star coverage, like CESAFI 2015.