MHYLI JADE B. CERENEO
Sitio Kawayan B.Rodriguez Ext. Sambag II
Cebu City, Philippines, 6000
[email protected]
+639175114335

EDUCATION BACKGROUND

Tertiary Level : Bachelor of Science in Computer Engineering
University of Cebu, Main campus
Sanciangko St., Cebu City
March 2015

Advanced Education : Diploma of Program Education
Cebu Technological University, Main Campus
M.J. Cuenco Ave., Cebu City
December 2016

WORK EXPERIENCE

Technical Help Desk Analyst, November 26, 2018 – Present
ATOS 6th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City
 Provides excellent service through phone or hands-on to IT users for end user related hardware’s and software’s related issues and network issues.
 Configuration and resetting the network access accounts whenever required.
 Testing and installation of computer system’s hardware and software.
 Provide training to end users.
 Maintain records of trends and patterns of computer issues.
 Perform basic and advance repair software and hardware repair on computer, network and printer issue.
 Perform basic and advance repair for SAP or Systems Application Product and or business application.

Remote Desktop Support Specialist (Hive Lead), December 08, 2015 – October 24, 2018
People Plus Tech Inc. 11th Floor, eBloc 3, V. Padriga St., Cebu IT Park, Cebu City.
 Perform advanced software repair and installations on client’s computers by troubleshooting via remote service tools.
 Diagnosing and resolving hardware and software issues of computer device located at a distant location.
 Reducing the downtime of the user.
 Undertake analysis, diagnosis and resolution of client problems.
 Escalate unresolved problems to the appropriate area.
 Log, troubleshoot and track problems.
 Perform advanced software repair on wired and wireless printers.
 Perform daily and weekly administrative tasks as required.
 Work effectively in a team environment and help others where needed.
 Maintain high level of delivery in order to meet SLAs.

Web Designer, May 21, 2015 – November 21, 2015
SunStar Publishing Inc. P.del Rosario St., cor. Don P. Cui, Cebu City
 I work as a web designer and manage the graphics and designs of the site.
 Managed the technical requirements of Sun.Star Webcast.
 Managed the Ad server of Sun.Star website using Google DFP (DoubleClick for Publishers).
 Managed the Ad server of Sun.Star website using Google AdSense.
 Managed the Ad server of Sun.Star website using DCM (DoubleClick Campaign Manager) Placement Tags.
 Managed the technical side of setting up the Sun.Star EPaper.
 Managed to technical requirements on live streaming the Sun.Star coverage, like CESAFI 2015.

On – The Job Training, April 14, 2014 – June 3, 2014
Paradise International Consultancy Education 3rd VCFI Bldg., Archbishop Reyes Cebu City
 I work as a web programmer and designer.
 I also fixed laptop problems of the students in the company and troubleshooting networks.

ACHIEVEMENTS

 Top Student – Third Year to Fifth Year (S.Y. 2013 – 2015)
 Third Placer – CPE Technological Exhibit (February 27, 2015 @ UC – Main Campus)
 Licensure Examination for Teachers passer – September 2018

SEMINARS AND TRAINING ATTENDED

 Desktop Publishing / Graphic Editing w/ Photoshop
 CSS, Java Script, AJAX Seminar
 Java Programming Seminar
 PIC Programming Seminar
 FUJITSU Microcontroller Seminar
 C Programming Seminar
 Software Quality Assurance Seminar
 Software Development Seminar
 PCB Designing using Eagle Seminar
 PCB Lay-outing Seminar
 Technological Update Seminar
 Networking Seminar
 Visual Basic Programming Seminar
 Resume Writing Seminar
 IP ADDRESSING: Subnetting and VLSM

CHARACTER REFERENCES
Grace Medrano
HR Manager, People Plus Tech Inc.
9/F Jaka Building, 6780, Ayala Ave., Legazpi Village, Makati, 1226, Metro Manila
+639178951438

Edgar Allan Poliquit
Shift Suppervisor
11th Floor, eBloc3, V.Padriga St., Cebu IT Park, Cebu City
+639292809414

Raffy Bizares
IT Operations Associate
481 Waterfront Drive, Archbishop Reyes Ave. Cebu City
+639473224903