CONTRIBUTE TO THE SUSTENANCE OF THE MTN BRAND BY PROVIDING HIGH QUALITY CUSTOMER CARE TO ALL MTN’S CUSTOMERS THROUGH ASSIGNED MEDIA/WITHIN DESIGNATED LOCATION

TO DRIVE PRODUCTIVITY, PROFESSIONALISM AND OPERATIONAL EFFICIENCY IN THE ATTAINMENT OF EXCELLENT SERVICE DELIVERY

ENSURE KEY CUSTOMER DATA IS ADEQUATELY CAPTURED AND PROMPT DOCUMENTATION OF TRANSACTION AND COLLECT DATA AND INFORMATION ON CUSTOMER CARE NEEDS/ISSUES

MONITOR ACCOUNTS AS ASSIGNED BY PARTNERS

PREPARE STANDARD AND AD HOC REPORTS ON SALES FOR MANAGEMENT REVIEWAND CARRY OUT STATISTICAL/ DATA COMPILATION/ RECONCILIATION, AS DIRECTED, TO AMELIORATE SERVICES

EDUCATE CUSTOMERS ON MTN PRODUCTS AND SERVICES, FUNCTIONALITIES, FEATURES AND COMPETITIVE ADVANTAGE

CAPTURE AND MONITOR CUSTOMER COMPLAINTS AND POINTS OF IMPROVEMENT AND ENSURE COMPLAINTS AND QUERIES ARE PROMPTLY ATENDED TO AND ESCALATED APPROPRIATELY

ESTABLISH AND MAINTAIN PROFESSIONAL BUSINESS RELATIONSHIP WITH CUSTOMERS TO ENHANCE MTNS BUSINESS, IMAGE AND SERVICES

HANDLE ALL ENQUIRIES AND REQUEST OF CUSTOMERS AND ENSURE RESOLUTION AS WELL AS INFORM CUSTOMERS OF STATUS OF THEIR COMPLAINT, QUERRY OR REQUEST AND RECORD DETAILS OF CONTACT

COLLABORATE WITH SEGMENT MANAGEMENT TO DEVELOP CUSTOMISED EDUCATIONAL CONTENT FOR CUSTOMER EDUCATION

COMBINE CUSTOMERS CARE, SALES, AND ROUTINE ADMINISTRATIVE TASKS

GENERAL FUNDS FROM SALES AND RENDER AFTER SALES SUPPORT SERVICE

HANDLE CASH AND ENSURE CORRECT AMOUNTS PAID

COLLECT CUSTMOER PHONE FOR WARRANTY REPAIRS