MICHELLE C. IGNACIO

#128 KETEGAN, BAUTISTA, PANGASINAN
BAUTISTA 2424
09467985148 • [email protected]

OBJECTIVE

Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions.

SUMMARY OF SKILLS AND QUALIFICATIONS

o Graduate of Bachelor of Secondary Education Major in Communication Arts- English
o Licensed Professional Teacher

o Strong written and verbal communicator
o Instructional best practices
o Core competencies

EMPLOYMENT

October 2017 – June 2019
LizardBear Tasking Incorporated
Teammate/ Customer Service Representative

o Developed strong verbal communication skills through conversing with native English speakers over the phone.
o Provided assistance with a sense of urgency and practiced empathy during difficult situations which would prove effective when translated to adapting with different cultures.
o Enhanced writing skills through exchanging e-mails with corporations and individuals for business to business transaction.
o Completed tasks successfully even while working on different shifts and schedules.
o Maintained good work record by adhering to the company’s core values and work ethics.

EDUCATION

Pangasinan State University- Bayambang
June 2013 – June 2017

Bachelor of Secondary Education
Major in Communication Arts- English

o Member, English Communicators’ Circle
o Pioneering officer and member, LiteARTura