MICHZE D. RELANO
Alaminos City, Pangasinan
August 15,1989
+639360977478
[email protected]

I am an ambitious hospitality professional looking to progress into a role within the food and beverage sector. Extremely knowledgeable with 8 years’ experience gained within various positions both nationally and internationally. Possesses a wide skill set, including casual dining, cashiering, stock management, office and admin, call centre, front office/reception and hotel reservations.

EXPERIENCE & EMPLOYMENT HISTORY:

Oct 2018 – April 2019 Grandpa Sizzler (Casual Dining)
Male, Maldives
Hostess

OUTLINE:
Grandpa Sizzler is a casual dining restaurant owned locally by Brother’s Catering Group, based in the Maldives. Brother’s Catering is a locally owned company, based in the Maldives and has over 20 years’ experience managing numerous business and Industry catering contracts, primarily in Government contracts spanning all sectors from Government, Police, Prisons and Defence force establishments. The business also owns 2 hotel resorts. Grandpa Sizzler specialises in sizzling dishes, Sri Lankan and Maldivian cuisines, as well as hand crafted barista drinks, freshly squeezed juices and healthy smoothies.

KEY RESPONSABILITIES:
My role is to meet and greet customers, take orders, cashiering, making barista drinks, juices and smoothies to the brands standard operating procedures. Maintain local hygiene standards as well as the company HACCP standards. Check stock levels and report and discrepancies to the senior management. Open and close the restaurant. Set up themed buffets with specific decorations and to the brands set planogram.
KEY ACHIEVEMENTS:
• Worked at catering and large group events as part of the outside catering/hospitality arm of Brother’s Catering Group, including exclusive functions for the Maldivian President and Parliament.
• Acquired exceptional multi-tasking skills working in a fast-paced casual dining environment
• Catered to high end clientele such as politicians and other VIP guests visiting the restaurant
• Created a memorable experience

Dec 2014 – Dec 2016 LIWA Trading Enterprises
Abu Dhabi, United Arab Emirates
Sales Associate/Visual Merchandiser

OUTLINE:
Liwa Trading Enterprises is a subsidiary of Al Nasser Holdings, which was established in the UAE in 1987 to build a presence in the retail sector. Liwa has developed a retail portfolio across the fashion, footwear, accessory and home categories for a number of internationally reputed retail brands. Operating 20 International brands, with 250 stores throughout the GCC

KEY RESPONSABILITIES:
Meet and greet customers, assist with any queries. Solicit customer feedback via comment cards and offering alternative and additional services. Provide information about warranties, manufacturing specifications, after sales care and maintenance of merchandise as well as transfer and delivery options. Arrange, replenish and display merchandise according to the company standard operating procedure. Collecting and processing customer data and informing them of upcoming promotions.

KEY ACHIEVEMENTS:
• Beat company KPIs by more than 100% multiple times during my contract term.
• Meeting the company director from Spain and made suggestions to improve the brands and visual merchandising
• Selling products from within our brand portfolio in wholesale quantities to clients in other GCC countries such as Saudi Arabia and Bahrain
• Attended a fashion show for our Wedding Dresses and Shoes in Abu Dhabi and made sales and introduced our brand portfolio to potential new investors and clients.
• Was part of the new opening merchandising team for a new branch in Marina Mall Abu Dhabi.

March 2011 – Dec 2014 Abu Dhabi National Hotels (ADNH)
Abu Dhabi, United Arab Emirates
Office Girl/Personal Assistant

OUTLINE:
Abu Dhabi National Hotel owns some of the most reputable and recognizable hotels in the Emirate and beyond: The Ritz-Carlton Abu Dhabi, Grand Canal; Park Hyatt Abu Dhabi Hotel and Villas; Sheraton Abu Dhabi Hotel & Resort; Le Meridien Abu Dhabi; Radisson Blu Hotel & Resort Al Ain; Radisson Blu Hotel & Resort Abu Dhabi, Corniche; Sofitel Dubai Jumeirah Beach and Adnec Exhibition Centre.

KEY RESPONSABILITIES:

Handling the client’s special daily food and beverage requirements. Taking phone calls and handling requests for the client. Conducting tours of the office for potential new investors and special clients. Handling day to day office duties such as scanning, photocopying, filing of documents, faxing, managing the client’s calendar, organising meetings and meeting venues. Worked as a part time waitress at high end VIP functions that fell under the remit of ADNH.

KEY ACHIEVEMENTS:
• Worked as a waitress at the wedding of various crown princes, princesses and sheikhs at various venues within the ADNH portfolio.
• Completed three one-year contacts back to back

200 Hours on the Job Training Hotel Henrico
Baguio City, Philippines
Front Office/Receptionist

OUTLINE:

200 hours of on the job experience were completed as part of my college degree (details below and certificates attached)

KEY RESPONSABILITIES:

Achieve positive outcomes from guest queries in a timely and efficient manners. Ensure an efficient reception experience for Guests, including check/out, and complete audit procedures as required. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. Comply with hotel security, fire regulations and all health and safety legislation.

KEY ACHIEVEMENTS:
• Completed Tour Guiding at Baguio Benguet Tourist Spots and Historical Places certificate
• Certificate achieved with 120 hours of on the job training.

200 Hours on the Job Training Superferry Ship 12
Apprenticeship by Experience Programme
Hotel Operations and Services

OUTLINE:

200 hours of on the job experience were completed as part of my college degree (details below and certificates attached)

KEY RESPONSABILITIES:

Responsible for food hygiene, and health and safety issues. Responsible to assist in menu planning, development and menu specials. Ensure all kitchen and eating areas are organized and maintain a high level of cleanliness. Provides leadership and guidance to all team members. Ensure the food and beverage operations are properly staffed with trained competent individuals. Ensure all the costumers are provided with outstanding service. Other duties as assigned by the Food and Beverage Manager

KEY ACHIEVEMENTS:
• Had the privilege to meet the CEO and owners of the ferry company.
• Completed full training for front desk and receptionist on board the ferry.
• Lived and worked the full 200 hours on the ferry.

EDUCATION & QUALIFICATIONS:

College Degree: (March 2007 – March 2009)
Hotel and Restaurant Management
Great Phlebeian College
Alaminos City, Pangasinan, Philippines

CERTIFICATES:

Tour Guiding at Baguio Benguet Tourist Spots and Historical Places
National Certificate II in Food and Beverage Services
Commercial Cooking National Certificate II
Front Office Services National Certificate II

LANGUAGES:

Tagalog: Native English: Bilingual
Arabic: Fair Communication

IT SKILLS:

MICROSOFT OFFICE:
MS Word: Basic MS Excel: Basic
MS PowerPoint: Basic MS Outlook: Basic