Mikhail Tolentino

Help Desk Support

Mosanada FMS

Doha, Qatar

(+974) 336 26763   |[email protected]
Experience

5 years of total experience

Dec 2012 – present
Helpdesk Support

Mosanada FMS| Qatar

Industry Construction / Building / Engineering

Specialization Maintenance/Repair (Facilities & Machinery)

Role Building/Facilities Maintenance

Position Level Non-Executive

Handles day to day phone and email inquiries and requests of the clients. Assigned also to coordinate transportation for the staff and engineers of the company. Updates daily work order requests from clients and maintains reports needed by site staff to perform work requests for clients.

Data Analyst

Accenture Phil.

Industry Call Centre/ IT-Enabled Services / BPO

Specialization Clerical/Administrative Support

Role Data Entry Personnel

Position Level1-4 Years Experienced Employee

Perform data entry and research in various systems and tracking tools. Apply knowledge processes and related system to assist in identifying, assessing and resolving issues.

Dec 2012 – Sep 2015
Customer Care Representative

Alorica Philippines

Industry Call Centre/ IT-Enabled Services / BPO

Specialization Customer Service

Role Customer Service – General

Position Level1-4 Years Experienced Employee

We handle inquiries and concerns for customer’s installation. We provide cable, internet, and home phone service.

Jan 2012 – Sept 2012
Customer Care Associate

Teleperformance Philippines

Industry Call Centre/ IT-Enabled Services / BPO

Specialization Customer Service

Role Customer Service – General

Position Level Fresh Grad / < 1 Year Experienced Employee

Handle bills, service and phone inquiries, assist also the customer if their phones needed simple troubleshooting.

Sep 2010 – Mar 2011

Education

2010 Southern Luzon State University

Bachelor’s/College Degree in Mass Communications | Philippines

Graduated with Honours

Skills

MS Office Word, WGS, MS Office Excel, MS Office PowerPoint, MS Office Outlook, Typing Speed 35 WPMS

Job Objective: I am eager to be part of your organization as a communication graduate. I am willing to learn and to be train to further enhance my skills to take the different challenges and tasks that will be given to me. Lastly, I will pursue growth and stability in your company as I work towards being an efficient employee in the company.

Summary Qualification: Dependable, hardworking, easily trained, shows dedication towards work, and a pleasing personality

Seminars/Workshops attended:

– March 2008 12th Southern Luzon State University Student Congress Seminar on photojournalism, Straight News Writing Editorial Writing in English and

– FilipinoAugust 2008 Seminar-workshop on “Pagsulat ng Iskrip sa Entablado, TV at Pelikula” “Impact of Media on Public Administration”September 2008

– Forum on Media Accountability October 2008 Film Seminar “Gawa lang nang gawa, Likha lang nang likha, ng mga pelikulang Malaya at

– MapagpalayaDecember 2008 1st ICCS Broadcast Journalism Conference in Quezon September 2009 Film Editing: Uncovering Reality beyond the Reels of   Imagination

About Me

Gender: Male

Age: 27

Marital Status: Single

Height: 5’9

Nationality: Filipino