Milca Shannel Amon Pato

278 Toclong, Kawit, Cavite

+63 (966) 139-5284

[email protected]

https://www.linkedin.com/in/milca-shannel-pato-73213417

Objective: Passion and genuine interest in helping people along with high level of accuracy and excellent communication skills to create excellent customer experiences as a Clerical Staff o Administrative Assistant.
Professional Experience:
Bank of the Philippine Islands                                                                June 2014 – August 2017

Bank Teller

Main Responsibilities:

·         Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashments, payments and miscellaneous transactions.

·         Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents.

·         Reviewing all check transactions and verifying authenticity of all notes received.

·         Cross-selling to existing clients of the branch.

·         Referring transacting clients who have queries or are interested in other bank products.

·         Performing other bank functions that may be assigned from time to time.

Bank of the Philippine Islands                                                          September 2017 – present

Customer Service Representative

Main Responsibilities:

·         As UNIPRO they are also processing the same transactions as the bank tellers do.

·         Understanding standard bank transactions, as well as common products and services.

·         Processing account openings.

·         Processing foreign transactions local and international.

·         Working with various types of technology and software.

·         Experience with banking software, like UCAS, RM, EPA or Unitas.

·         Providing information and step by step instructions for using mobile banking and other internet services provided by the bank.

·         Identifying and assessing customers’ needs to achieve satisfaction

·         Constantly working to find solutions to customer problems and alternatives within the timelimits, follow up to ensure resolution.

·         Selling products and services directly to consumer.

·         Providing high level customer service

·         Managing incoming calls and inquiries.

·         Keep records of customer interactions, process customer accounts and file documents.

·         Updates job knowledge by participating in educational opportunities.

Academic Qualifications:
Bachelor of Science in Business Administration                                          June 2010 – March 2012

Major in Financial Management

Imus Institute

Imus, Cavite

Philippines

Bachelor of Science in Business Administration                                                                April 2014

Major in Financial Management

St. Dominic College of Asia

Bacoor, Cavite

Philippines

Technical Skills:
·         Microsoft Office – Word, Excel, PowerPoint.

·         Computer literate – spreadsheet, word processing, database management, 50 WPM

Special Skills:
·         Collaboration

·         Customer service

·         Transcribing dictation

·         Fast touch typing

·         Interpersonal communication skills

·         Problem solving

·         Adaptability

·         Flexible