MILOLLITSAC L. CASTILLO

Block 3 Lot 3 Phase 2 Camella Silang

Brgy. Buho, Silang, Cavite

Mobile: +63 951 5246725

Email: [email protected]

Professional Experience
February 2019 –                             Supermarket Manager

November 2019                            Seafood City Supermarket, South San Francisco

3573 Callan Blvd. South San Francisco, California USA 94080

§     Responsible for overseeing all the activities that play out in the store.

§   Provides effective management and ensure the transformation of the supermarket.

§     Improve profit and attain sales target

§     Deal with all complaints, queries and other related customer service issues

§     Recruit and interview new staff

§     Organize training, orientation and supervise all departmental managers

§     Oversee receiving orders and stock control

§     Assign and schedule tasks for specific employees and also follow up on the results they generate

§     Discipline, counsel and coach employees to maintain positive result generation

§     Study display plans, sale promotion and advertising towards marketing merchandise in a profitable manner

September 2017-                          Supermarket Manager

February 2019                                Cold Storage Railmall

464-486 Jalan Asas Upper Bukit Timah Road, Singapore 678077

Overseeing and leading workforce of high volume retail store/facility, managing its operations, including sales and marketing, branding, training and development, inventory and ordering, customer service and client relations.

§  Do financial planning for the year.

§  Recruitment of manpower in store.

§  Maintaining the overall store image, ensuring that all service levels are at a high standard.

§  Manage and check fix asset of the store.

§  Managing the team members, merchandising and housekeeping of the department assigned with the aim of achieving sales target.

§  To achieve each department’s sales budget and manage shrinkage through efficient operations and total ownership of the department assigned and planned ordering.

§  Handle customer inquiries, complaints and feedbacks, perform Service Recovery in outlet and prepare reports to the Area Manager.

§  Drawing up good product grouping and mix, to achieve a more impactful and attractive display with great emphasis on house brands.

§  Ensure all team member strict adherence to food safety and hygiene procedures through good practices and coaching and promotional activities for improving sales results.

§  Comprehensive understanding of the complex systems of inventories, delivery times and cost and personnel management.

§  Conducting crime and loss investigations into missing stocks and loads, controlling the order cycle as well.

§  Liaising effectively with supplier, retailers and consumers.

§  Securing and alarming premises and monitoring security procedures.

§  Monitoring and tracking flow of goods from warehouse to store.

§  Receiving good deliveries and managing logging and storage

January 2017 –                                Deputy Store Manager

Cold Storage Railmall

464-486 Jalan Asas Upper Bukit Timah Road Singapore 678077

Responsibilities are same as above (Supermarket Manager) due to promotion.
August 2015 –                                Store In Charge

Cold Storage Alocassia

383 Bukit Timah Rd #01-09A, Alocassia Apt Singapore 259727

Responsibilities are same as above (Supermarket Manager) due to promotion.
March 2015 –                                 Department Manager

Cold Storage United Square

101 Thomson Road #B1-52   Singapore 307591

§  Handles Dry department (Grocery and non-food products)

§  Ensuring department and merchandising are managed daily and are up to high standards.

§  Managed team members and proper rosters.

§  Follow up on ordering as per store requirements.

July 2014 –                                      Department Manager

Cold Storage Chancery Court

Blk 36H Dunearn Road #01-44  Singapore 309433

§  Handles Dry department (Grocery and non-food products)

§  Ensuring department and merchandising are managed daily and are up to high standards.

§  Managed team members and proper rosters.

§  Follow up on ordering as per store requirements.

February 2012 –                            Department Manager

Cold Storage West Coast Plaza

154 West Coast Road #B1-19 West Coast Plaza Singapore 127371

§  Handles Dry department (Grocery and non-food products) and Fresh department (Fruits and vegetables)

§  Ensuring department and merchandising are managed daily and are up to high standards.

§  Managed team members and proper rosters.

§  Follow up on ordering as per store requirements.

Oct 2009 –                                      SPC Island Power Corporation
Jan 2012                                         Cebu City, Philippines

Buyer/Document Controller

§  Perform administrative work, negotiate with companies, prepare canvass and keep documents related to procurement and admin, monitoring of deliveries (urgent and scheduled deliveries).

§  Prepare contracts between company and contractors

§  Assist in managing schedules, correspondence and other management needs.

§  Negotiated with suppliers and other vendors to ensure a winning solution

§  Preparing quotations for customers based on their requirements

§  Updating of software/firmware for customers computers

Nov 2006 –                                     Technical Education and Skills Development Authority (TESDA)
Jan 2009                                         Tubod Iligan City, Philippines

Document Controller

§  Performs administrative works, process documentations in all categories. computers

§  Filing of all documents in order, preparing certificates to for customer and individuals and preparing reports to be submitted to the computers

Achievements
§  Servsafe Certification (State of California)

§  2018 Singapore Retail Association, Excellent Service Award (STAR)

§  2017 Singapore Retail Association, Excellent Service Award (Silver)

§  2016 Singapore Retail Association, Excellent Service Award (Silver)

§  2015 Singapore Retail Association, Excellent Service Award (Silver)

Key Competencies
§  Effective time management skills with the ability to prioritize.

§  Analytical and organized in approach

§  Having excellent standards of numeracy.

§  Strong and proven negotiation skills

§  Set high performance standard

§  Address to timetable and rosters and agreed timings

§  Ability to respond to customer enquiries in a courteous and helpful manner under a variety of conditions,

§  Attention to details and ability to multi task.

§  Ability to work well under continual time deadlines and cross collaborate with other teams

§  Good planning, supplier management and financial analysis skills

§  Ability to manage various projects, and translate customer needs into a coherent, flexible support strategy

Trainings Attended
Work Safety Training
Basic Food Hygiene
Effective Sales Management Training
Customer Service Training
Financial Audit and Hazard Analysis and Critical Control Point Audit
Store Management Program
Educational Attainment
Bachelor of Science in Computer Science (Graduate)                                  Secondary Education

St Michael’s College                                                                                            La Salle Academy

Iligan City, Philippines                                                                                         Iligan City, Philippines

School Year 2004 – 2011                                                                                   School Year 1995 – 1999

Bachelor of Science in Electrical Engineering (Undergraduate)  Elementary Education

Mindanao State University                                                                                 La Salle Academy

Iligan City, Philippines                                                                                         Iligan City, Philippines

School Year 1999 – 2004                                                                                   School Year 1989 – 1995