SUMMARY OF QUALIFICATIONS

Over six years’ experience in management

Strong background in Customer Service

Proven skills in Office Administration

Demonstrated ability to work as team member

Professional communication skills include fluency in English

Recent graduate of Hons Degree in Business Studies

Computer Skills include: Micro Soft Word, Power Point and Excel

PROFESSIONAL EXPERIENCE

February 2011 to date                    Healthcare                  Healthcare Assistant (Part time)

·         Preparation of meals for the elderly and General house work

·         Shopping, bed preparation, laundry work and Ironing

·         Stimulating activities and exercises

·         Medication reminding and personal care

May 2009- 2011                Office Administrator         Administrative Assistant (PT)

·         Handling telephone enquiries

·         Face to face members support

·         Typing and filing reports and taking minutes at meetings

·         Keeping and maintaining petty cash float

·         Responsible for ordering and maintaining stock of stationeries

May 2003 – April 2009                        Assistant Sales Manager                     Artswana Pty Ltd.

·         Answered inquiries from customers in person and on the phone

·         Investigated and solved any customer concerns

·         Prepared quotes for customer

·         Sorted and Sent out customer monthly statements

·         Received and processed orders from customers

·         Served and gave customers advice in the shop on new products

·         Stock – checked and followed – up of back – orders

·         prepared the back-up of the computer stock system

·         Printed and reconciled Daily sales reports

·         Ensured that shop is neatly and well- stocked with merchandise

·         Supervision of staff and Stock taking

·         Opened and closed the shop

·         Accurately processed financial transactions using computerized cash registers in a fast-paced environment

VOLUNTEER EXPERIENCE

General Assistant                             HOPE Worldwide                                         2000-2009

Gaborone, Botswana

·         Provide personal support to vulnerable people (including children) of all ages with a range of needs in their homes and a variety of other settings.

·         Go out, meet and visit different kinds of people with and without HIV in their homes and in schools, educate teenagers about HIV and AIDS prevention and abstinence