Mohammad Ehteram Hossain

Building 1553, Road 1826 Al Hoora, Manama Bahrain
Mobile: +97337321552 email: [email protected]

Food Server

To achieve a challenging and responsible job position with a fast paced organization where my professional experience will have important application and deployment of my career opportunity for development of organization.

PROFILE

•3 years progressive experience as a waiter and server with renowned restaurants
Competent at servicing banquets and managing special events at a restaurant
Well-versed in setting tables and preparing and serving food and beverages according to set instructions
Track record of upselling through suggestive selling techniques
Exceptional sales and customer service acumen

CORE COMPETENCIES AND SKILLS
Need Anticipation
Writing/Taking Orders
F&B Service

Menu Presentation
Identification Checking
Table Preparation/Cleaning

Answering Phone
Menu Recommendation
Sanitation

Bill Generation
Payment Collection
POS System

SYNOPSIS OF ACHIEVEMENTS

increased sales per month through effectively cross-selling and up-selling menu items
Suggested a program of free gift cards with lunch meals which led to a high volume of clientele at a time of low customer traffic
Developed an excellent team of servers through effective training and leadership.
Increased employees morale by suggesting Employee of the Month contest, now a regular feature of the restaurant.

HOSPITALITY EXPERIENCE

The American Bagel & Bakery I January 2020 To Present
Food & Beverage Server

Welcome and attended to the needs of the customers including taking orders serving.
Operated the cash register and provided receipts and change to customers.
Monitored the bakery inventory and added items to the display case as needed.
Balanced register at the end of shifts.
Assisted customers by providing information and answering questions.

The Gulf Hotel Bahrain Convention & SPA | Dec 2017 To Dec 2019
Food Server

Welcome customers as they arrive and ask for seating preferences
Seat customers and offer welcome drinks and menu
Take food and beverage orders and communicate to the kitchen through POS system
Deliver orders to the table in a timely manner
Ensure quantity, quality and accuracy of order
Set up food stations and tables as directed
Clean tables and ensure that they are bussed appropriately
Mix and serve drinks as directed

Al Areen Palace & SPA Sakhir Bahrain | April 2017 to November 2017
Server

Picked orders from the kitchen and delivered to the customers
Ensured the cleanliness of all counter tops and tables in the restaurant
Filled glasses with beverages as instructed
Solicited customers to fill in comment cards
Washed dishes and prepared salads when needed

ADDITIONAL CAPABILITIES

Excellent communication and interpersonal skills
Ability to understand and follow food sanitation and safety protocols
Deep understanding of operating food service equipment
Working knowledge of housekeeping procedures
High degree of personal cleanliness
Willing to work flexible hours

EDUCATION

MBA in Marketing Northern University Bangladesh
BBA in Marketing International Islamic University Chittagong
HSC in Science Tejgaon College Dhaka
SSC in Science Government Muslim High School Chittagong