Education

2013 TO 2017 Diploma in Mechanical Engineering at National Institute of Engineering and Technology

CGPA:3.09
out of 4

2017 TO 2020 B.Sc. in Mechanical Engineering at Sonargaon University (SU)

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Experience

April 24, 2014, to Continue Workshop In-Charge at Nitol Niloy Group

Duties/Responsibilities:
 Monitoring and supervising the day to day activities of the service technicians.
 Carry out troubleshooting, servicing and overhauling works.
 Keep track of servicing, spare parts requirements of customers.
 Regular service reporting on daily basis & actively involved in various campaigns.
 Proper management of all servicing records etc. & provides PDI facilities.
 Technically support the sales & marketing team to increase the sales promotion.
 Advise customers on work performed, general bike conditions and future repair requirements

October 02, 2011, to April 23, 2014 Floor Supervisor at Nitol Motors Limited

Duties/Responsibilities:
 Manage and lead the operations in vehicle service department.
 Deliver quality services to customers on time and total customer satisfaction through effective services and
 Ensure proper communication with the customers (listening to the customers, making polite suggestions, keeping the promises and ensuring that they are performed in an excellent manner) and other departments as well.
 Perform at various levels right from initial level to put forward to account department (vehicle maintenance supervision, communication with store, billing and data entry) of dealing with customers.
 Schedule technicians to manage and undertake appointments.
 Estimates costing of vehicle maintenance and date of delivery to customer

14th December 2007 to 04 September 2011 Senior Technician at Ah Soon Motor Repair Workshop

Duties/Responsibilities

 Applies Mechanical theory and related knowledge to test and maintenance of four wheelers.
 Diagnoses cause of electrical or Mechanical malfunction or failure of Four Wheeler and corrective maintenance
 Plan, directs, and records periodic Mechanical testing, to meet acceptable operating standards and Maintenance approved standard.

1st May 2005 to 30 April 2007 Junior Technician at Runner Motors Ltd

Duties/Responsibilities

 Assist Mechanic and help to repair Mechanic.
 Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
 Maintains vehicle records by recording service and repairs