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Mohssine el kondi Customer services

Canada
Sales and customer services

http://CURRICULUM VITAE: El KONDI MOHSSINE PERSONAL DETAILS : Age : 28 years old NATIONALITY : Moroccan STATUS : Single N. TEL : +971503172613 ADRESS : mussafah.chaabia 10 abo dhabi United Arab Emirates Email : [email protected] Personal Profile Statement / Career Objective I am seeking a sales-oriented position that enables me to utilise and fortify the attributes, skills and personal qualities I currently have and to make a real, tangible difference in the company that I work for. I have always been an extremely hands-on, practical and energetic worker and am very experienced with providing excellent customer service at all times and in all circumstances. I have a “can-do” attitude, and I enjoy overcoming challenges. DIPLOMA AND CERTIFICATES: • Bachelor level • Certificate of computer training • Certificate of CUSTOMER CARE • Certificate of SECURITY INDUCTION • Certificate of SECURITY SHRINKAGE EMPLOYMENT EXPERIENCE • 2 years Staff in Carrefour Dalma mall Abu Dhabi as a sales man – 04-07-2017 Customer Service Representative in Carrefour dalma mall – 02-05-2016 Sales man in heavy household Carrefour dalma mall • One year and half working as sales man in perfumes in anfa palace Casablanca morocco • 2014/2016Assistant of judicial commissioner 2 years in morocco • 2013/2014 Assistant of lawyer 1 year in morocco • 2011/2012 sales assistant in call centre B2S Casablanca morocco • 2010/2011 sales assistant in call centre CALL one mohammadia morocco Professional trainings • Training of CUSTOMER CARE (Carrefour Dalma Mall ) • Training of SECURITY INDUCTION (Carrefour Dalma Mall ) • Training of SECURITY SHRINKAGE (Carrefour Dalma Mall ) Achievements and Accomplishments • Main duties performed: • Acting as the first point of contact for the shop’s existing and new customers • Till operation, serving customers and directing them around the shop • Handling customer queries and complaints on a day to day basis. • Recording and maintaining customer records and sales inquiries • Keeping calm and professional when dealing with aggressive customers • Giving expert advice on product selection to customers • Arranging window displays (and special promotions) • General cleaning and maintenance of the shop. Skills • Excellent Interpersonal and Communication skills • Outstanding Persuasion and Negotiation skills • Being able to relate to and provide service for customers’ needs & requirements • Deep knowledge of the selling process and the ability to put it into practice Language • Arab : mother language • French: current. • English: current ~END~

Education

2005/2008 Bachelor level at Charif al idrissi