I am submitting my resume for your review and consideration.  I have acquired valuable experience throughout my career, in an administrative role.  I thank you for your time; and look forward to meeting with You, should you feel my qualifications meet your needs!

QUALIFICATIONS

·         Providing quality customer service, exceptional communication and listening skills.

·         Meeting deadlines, time management skills, prioritizing, multi-tasking and organizing.

·         Researching and resolving issues with minimum impact to the client.

·         Proficient computer knowledge and keyboarding skills.

·         Work well in a fast paced environment, as a member of a team or independently

·         Experience in Reception, Admin Assistant, Payroll, AR/AP, Monthly Reporting, Account Reconciliation, Quality Control.

·         Heart and Stroke BLS Certified

EMPLOYMENT:

Jan 2016-Aug 2017            RBI Contract Position                                  Adminsitrative Assistant

·         In this position, I was assistant to the Senior Financial Advisor, and VP.  Some of my daily functions were preparing reports for client meetings, customer service, preparing client statements, trading in client accounts as necessary, managing and maintaining the appointment calendar, updating client information as required, sorting and forwarding mail and email, answering telephones, scheduling personal and business appointments, and research.  Daily reconciliation of client accounts and client investments, required follow-up in various stages of completion.  Client trading, ensuring compliance requirements were met, office licenses and insurance certificates were up to date, and quarterly audits were overseen by myself as well.  My ability to multi-task, prioritize, organize, and problem solve ensured that tight deadlines were met efficiently.

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May 2013-Jan 2016         Credit Valley Hospital                    Customer Support Rep/Employee Scheduling

·         In my role at Credit Valley, my main position was in the Call Center Customer Support.  I also provided backup to the Payroll, Scheduling department.  In the call center roll, we are responsible for maintaining the day to day needs of our patients and our staff, to ensure patient flow is not interrupted.  We filter all calls coming in to the call center, and direct accordingly.  Issues that arise within the hospital are dealt with immediately through investigation and resolution either by myself or a team lead within Corporate Services, depending on the situation.  I had the opportunity to take on the responsibility of backup to Payroll and scheduling, during scheduled vacations and sick days.

Feb-July 2012                     ASSANTE CAPITAL MANAGEMENT           ADMINISTRATIVE ASSISTANT

·         In this position, I was assistant to the Senior Financial Advisor, and VP.  Some of my daily functions were customer service, preparing client statements, managing and maintaining the appointment calendar, updating client information as needed, sorting and forwarding mail and email, answering telephones, scheduling personal and business appointments, and research.  Daily reconciliation of client accounts and client investments, required follow-up in various stages of completion.  My ability to multi-task, prioritize, organize, and problem solve ensured that tight deadlines were met efficiently.

2006-Oct 2011                  MANULIFE SECURITIES INCORPORATED                 SECURITIES ADMINISTRATOR

·         My primary role was a GIC administrator, which consisted of facilitating all GIC trades in nominee accounts, for purchase, sale, redemption, and estates.  Hands on problem solving, and ensuring advisor complaints are resolved in a timely manner with no impact to the client.  Working with Advisors to offer a supreme service to our client.  Handling the transfer of assets between brokers (transfer in’s and out’s) Meeting deadlines, multi-tasking, prioritizing, answering inquiries via telephone and email.   Providing training to advisors and assistant’s as well as new Advisor Services staff, where required.  I am trained in back office processing of stocks and bonds and have been a backup to the securities desk for 5 years.  I am also trained in settlements and reconciliation.

·         I was involved in the implementation and completion of Manulife’s launch of Cannex, and wire settlement.  I worked hand in hand with Cannex and our GIC issuers to ensure implementation was on track and would be launched without interruption to our advisors.

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2005-2006                            MANULIFE SECURITIES INCORPORATED                                        NON-FINANCIAL

·         In non-financial, I worked with the team to administer all papering of accounts.  I worked with compliance to restrict trading in clients accounts where necessary.  Daily functions such as opening mail, quality control and logging of account documents received.  Ensuring accuracy and client confidentiality requirements were always met.

1996-2002                            AMCAN CASTINGS                                                          ADMINISTATIVE ASSISTANT

·         Duties included-production control documentation, research and cost efficiencies, covering switchboard, customer service, customer complaints, scheduling, meeting with suppliers, reporting directly to the Production Manager.

EDUCATION:

Ontario Secondary School Diploma              Cathedral High School

Studied Business Administration                  Park’s Business College

AML Training

Compliance Training completed yearly

Heart and Stroke BLS certified

Versed in Medical Terminology (Course pending)

References available upon request.

I appreciate your time and consideration, and hope to meet with you.