CURRICULUM VITAE

MONIKA HANS
1/33, Ist Floor Geeta Colony,
Delhi-110031, India Mobile : +91-8447751786
OBJECTIVES
Looking for a position as an office assistant in an established organization where I could perform my skills and ability for the mutual future growth and profit.

CAREER SUMMARY
A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding business process, administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized with a proven ability to work proactively in a complex and busy office environment. I am now looking for a career advancement opportunity with a company that will allow me to develop my skills & potential.

KEY SKILLS
Good typing knowledge.
Good coordinator.
Team work.
Sound knowledge of computer.
Good command over handling the documents.
Honest
Quick to learn from the Faults
Hardworking
EDUCATIONAL QUALIFICATION
Graduate from Delhi University
Secondary Education from CBSE Board
Senior Secondary Education from CBSE Board

PROFESSIONAL QUALIFICATION
Keen learner with constant zest to acquire new skills.
Basic knowledge of computers.
Typing Speed 40 W/M.

TRAINING ATTENDED
Knowledge of voice modulation
Voice process training
Product Knowledge

WORK EXPERIENCES

Worked as a Costumer Care Executive (Voice Process) in AEGIS, Noida from October 2011 to 2012.

Responsibilities
Attaining daily, weekly and monthly targets specified by the process.
Adhering to the schedule as prescribed by the TL.
Providing the feedback to the process manager at the end of the day.
Handling product incoming queries including complaints and feedback.
Forwarding complaints of the customer to the concern department.
Worked as a team with the team spirit.

Worked as a Costumer Care Executive (Non Voice Contract Base) in BSES Yamuna Power Ltd. from November 2012 to April 2013.

Responsibilities
Making outbound calls for recovery of pending electricity bills.
Handling customers face to face patiently.
To provide feedback to the Astt. manager at the end of the day.
Handling incoming queries including complaints and feedback.
Forwarding complaints of the customer to the concern department.

Worked in 14th Finance Commission, South Delhi as DEO from May 2013 to March 2014.

Responsibilities
Analyzing the data & arranging profile according to the data.
All type of typing work (Excel, word, power point etc.).
Search for data on internet according to the requirement.
Working as a team with the team spirit.
Arranging Records/Files in a good manner.
Check on official mails on regular basis.

Presently working as Office Assistant (outsource) in GA Digital Web word pvt. Ltd. from May 2014.
Responsibilities
Placing order of office equipments and consumable items on the basis of request received from various divisions/Sections in the ministry.
Coordinate with Section officers & above for the work related to the section.
Making vouchers of the bills received from the suppliers.
Attending calls and forward complaints to the concern company under AMC.
Managing files and records for the office use.
LANGUAGES KNOWN
English
Hindi
Punjabi