Monisha Newton Senior Software Analyst at Infor

United Arab Emirates





[email protected]

+971507460567 newton-14637330 (LinkedIn)



Top Skills


Cloud and Distributed Systems support


Financial Management Systems


Enterprise Resource Planning






Tamil (Native or Bilingual) Hindi (Native or Bilingual) Malayalam (Limited Working)




AWS Technical Professional


Developing Enterprise Applications using VC#.NET


CISCO IT Essentials Certification: PC Hardware and Software


Project Management in System




Monisha Newton

Senior Software Analyst at Infor





Experienced Software Support Analyst with a demonstrated history of working in the software industry. Skilled in Financial Management Systems and Database administration. Strong information technology professional with a Master in Science (MSc) focused in Computing and Information Technology from University of Northumbria at Newcastle.



Senior Software Support Analyst

September 2012 – Present

Dubai, United Arab Emirates

Member of the Application Support team, providing technical and functional support on Infor SunSystems and Infor LN
• Incident management, including prioritization and handling escalations;
• Liaising with Development and other internal departments to ensure proper handling of customer issues in line with agreed SLAs;
• Bug tracking and Defect Management (JIRA);
• Assisting in testing and verification of fixes/new customer deliverables by installation new versions and verifying compatibility with company’s products and reporting any anomalies to Development;
• Working with customers for troubleshooting, testing, follow-up activities including remote desktop viewing through tools such as WebEx or TeamViewer, creating test environments on Virtual Machines and installing relevant software versions, analyzing scripts and logs and retrieving session/object information from the customer’s environment;
• Proactively keeping the customer informed of how and when problems are resolved with focus on retention and reference ability;
• Working in both local and virtual teams and reporting to remote management;
• Training and assisting new team members


London 2012

Parking and Traffic Contract Supervisor (Part-Time)

July 2012 – August 2012 (2 months) Responsibilities: Supervisor

o    Disparate orders to other Stewards and Marshalls

o    Supervise Stewards and Marshalls

o    Communicate problems to Managers.


ETA Information Technology Services


November 2009 – December 2009 (2 months)

Trained in: SAP (Advanced Business Application Program (ABAP) Programming skills)

• SAP Report creation basics

• SAP Form creation basics

• BDC (Batch Data Conversions) from legacy systems to SAP

• BADI (Business Ad-Ins)



University of Northumbria at Newcastle

Master of Science (MSc), Computing and Information Technology · (2011 – 2012)


Manipal University

Bsc, Information Systems and Management · (2008 – 2011)