Experience

August 2017 Till Present Business Development, Planning & Operations Manager at Toyota Frontier Motors

1) Planning & forecasting:
1.1 Provide support to the business unit by ensuring proper planning and by assisting staff with the development of long range and annual plans, and with the evaluation and reporting of progress on plans and annual targets.
1.2 Responsible for developing business plans that drive share growth across all target markets and service categories
1.3 Responsible for understanding Strategic direction and executing activities consistent with strategy
1.4 Responsible for creating an accurate forecast for the key accounts on a monthly basis and provides meaningful insights on customer and market performance
1.5 Recommend and monitor new opportunities including negotiating strategies, pricing, payment and other policies to ensure the successful development of new markets
2) 2. Operations Management, Marketing & PR:
2.1 Maintain a close liaison and coordination with all Insurance Companies with emphasis on obtaining business for the Service section.
2.2 Develop effective sales / sales promotion and customer contact campaigns to enhance services and after sales services and brand image
2.3 Liaison and negotiation with suppliers on purchases and technical matters
2.4 Contracting and maintaining annual contracts with equipment suppliers for the garage
2.5 Develop new business with Corporate, Insurance Companies and individual walk in customers for the garage
2.6 Design annual marketing and promotional calendar for the business
2.7 Monitor existing vendors for the purchase of parts and continuously evaluate them and develop new vendors for cost effectiveness if necessary.
3) 3. Production & Quality Control:
3.1 Monitor and supervise the operations of the existing Garage services
3.2 Insure accurate documentation of production and quality control data and records.
3.3 Direct and oversee site production activities and personnel
3.4 Oversee and ensure high safety standards at all times
3.5 Direct production activities to insure safety and compliance with quality control standards, regulatory compliance, and agreements
3.6 Oversee and/or ensure good housekeeping at site at all times
4) 4. Finance Management
4.1 Support preparation of annual budgets, regular variance statements and annual audit
4.2 Provide information to the management regarding overall financial health of the company
4.3 Provide recommendations regarding effective utilization of long and short term debt, including refinancing and purchasing/sales.
Assist in development of forms and tools to increase company efficiency and risk management. Any other assignments as envisaged by your superiors from time to time

July 2012 Till June 2017 SERVICE MANAGER at AL-HABTOOR MOTORS LLC UAE

1. Full P&L responsibility for the After sales team and drive cost reduction initiatives, improve service activities (Mechanical & body shop) and ensure the active achievement of net sales, Gross Margins and Net profit by maximising the revenue streams and optimising key Service KPIs of Productivity, Efficiency and Utilisation along with parts and service revenue targets.
2. Drive a highly motivated team that is highly engaged to ensure the highest level of customer service for after sales & periodically visit the major & fleet customers to determine their satisfaction level towards service offered at service centre.
3. Implement the service process to enhance the Customer service experience and retain CSI bench mark.
4. Ensure the active promotion, implementation and sustainment of all after sales standards compliance programs.
5. Customer complaints handling.
6. Actively promote a culture of Fix it Right methodology in the after sales Environment.

January 2006 Till July 2012 SERVICE SUPPORT MANAGER at AL FUTTAIM MOTORS LLC UAE

1) Plan, organize and manage repair and maintenance services on fleet customer’s vehicle
2) To monitor and achieve budgeted revenue from the location by implementing dealer standard operating procedures and effective management of the service personnel
3) Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSI scores.
4) Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.
5) Maintenance and upkeep of the workshop equipment to maximize utilization and minimize downtime. Initiate procurement of additional equipment in line with business growth.

January 2003 Till January 2006 Service Advisor at HONDA NORTHPESHAWAR PAKISTAN

1) Receive Customer Vehicles for Service and Repair Jobs and raise repair orders.
2) Technically competent to understand the customer needs and requirements and accordingly raise Service Orders
3) Provide detailed explanation on jobs to be carried out on vehicle.
4) Provide detailed explanation and technical justification for additional repairs & cost
5) Ability to advise customers on the required vital jobs.
6) Selling Value added Services, Service Contracts and accessories.
7) Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
8) Follow up with Workshop controller and technicians on vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
9) Raise Warranty approvals
10) Raise special orders for parts not available and follow up and keep customer informed.
11) Prepare Invoices on DMS and arrange for Active delivery of vehicles.
12) Follow up payments of credit customers and ensure collection within stipulated time.
13) Regularly monitor orders raised by him and ensure timely billing.
14) Conduct post service follow up to ensure customer satisfaction

April 2004 Till Dec 2005 Technical Advisor at SARWAR AUTOMOBILES

Suzuki Authorized dealer