Objective:

Looking forward for a challenging and rewarding career in the field of hospitality and will enable to utilize my abilities and expand my knowledge and experience.

Personal Strength:

Good sense of service & customer satisfaction.
Service minded & problem solver personality.
Flexible, comfortable in fast moving environment, team spirit.
Maintain cordial relationship with superior & sub-ordinates.
Ability to learn a thing fast and implements them.
Self-motivated, ability to work to deadlines.
High energy willing to travel & Persistent dedicated & Professional attitude approach.

April 1st 2016 to Current Date

Grand Excelsior Hotel Deira & Resorts Dubai, UAE

Designation: Housekeeping Shift Leader

• Deputized in the absence of executive housekeeper.

• Ensure assignment carried out by employees are completed and that though hand over is completed each shift.

• Coordinate and full respond with over other department like engineering department for maintenance, front office for readiness and availability of guest rooms.

• Daily inspection for VIP rooms and spot-checking other rooms including the turndown service.

• Propose ideas and suggest improvement where necessary.

• To assist guest with all inquiries and necessity.

• To act accordingly to the complaint by handling the standards and procedures.

• Schedules specialist cleaning projects assigned by executive housekeeper.

•Training and recruiting staff.

• Conduct performance appraisals.

• Carries out stock and inventories.

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PROFESSIONAL EXPERIENCE:

Sheraton Deira Hotel & Towers Dubai, UAE – Sheraton is one of the leading hotels in the world which belong to Starwood alliance. A mid-scale hotel brand offering a full service hotel experience at a competitive price.

January 1st 2016 to March 1st 2016

Sheraton Deira Hotel & Towers Dubai, UAE

Designation: Housekeeping Shift Leader

• Deputized in the absence of executive housekeeper.

• Ensure assignment carried out by employees are completed and that though hand over is completed each shift.

• Coordinate and full respond with over other department like engineering department for maintenance, front office for readiness and availability of guest rooms.

• Daily inspection for VIP rooms and spot-checking other rooms including the turndown service.

• Propose ideas and suggest improvement where necessary.

• To assist guest with all inquiries and necessity.

• To act accordingly to the complaint by handling the standards and procedures.

• Schedules specialist cleaning projects assigned by executive housekeeper.

•Training and recruiting staff.

• Conduct performance appraisals.

• Carries out stock and inventories.

Designation: Housekeeping order taker + Office coordinator

• Deputized in the absence of executive housekeeper.

• Ensure all guest requests and needs to be delivered on time as per standard.

• To act accordingly to the complaint and keep following up from concern     department.

• To assist guest with all inquiries and necessity

• Ensure all reports (daily, weekly, monthly) to be done on time

• Carries out stock and inventories

• Ensure all purchase requests to be delivered on time and keep following up on pending items.

• Make sure the office and stores to be kept clean.

• Propose ideas and suggestions for improvement.

• Make sure all lost and found items are kept safely on daily basis with a proper record as per standard.

May 18th 2014 till December 31st 2015

Sheraton Deira Hotel & Towers Dubai, UAE

Designation: Room Attendant

• Maintain the cleanliness in each assignment given in daily basis.

• Participating in every project of the assign department for improvement.

• Follow up for the request and inquiries of the guest

• Reporting to the security department to hand over lost and found items.

• Monthly inventory for linen supplies, amenities, equipment, tools etc.

• Self-check room attendants.

• Give pre-training for a newly hired housekeeping staff.

• Make guest room follow the ABC of housekeeping.

May 18th 2004 till August 31st 2014

Arabian Tailor Group of Co, UAE

Website: www.Arabian-Tailor.com

Designation: Cashier + Data Entry

Greeting the customer with humble dealing to sale material.
Measurement has been taken through Tailor master.
Those measurement has been feed in the system.
Schools, Hotels staff and others companies measurements and different kind of confidential data was entry in the system.
Handled the cash with integrity and honesty.
Tally cash and handed over to manager before closing.

SIMINAR/TRAINING ATTENDED:

ABC of Housekeeping Training (1 day)

Royal Suite, Sheraton Deira Hotel Dubai

Letter from STARWOOD, Hotels and Resorts Worldwide.INC For Service Certificate.

Additional Skills:

• MS-Office (Very good)

• Internet (Very good)

• Adobe Photoshop (Very good)

• Oasys (Very good)

• Micros Fidelio Materials Control (Very good)

• Opera (Very good)

Personal skills:

Team work.

• Running almost 3 years experience in hotel industry

• Successfully attended the different training for customer service.

• Recognized for professionalism, strong leadership and analytical skills.

• Proficient in Opera system

• Highly optimistic and objective, performance-oriented, systematic and organized.

• With excellent communication skills and deal effectively with people at all levels.

• Availability of work under pressure.

• Self-motivation, Ambitious, and perfect listening skills.

• Good communication skills.

• Ability to learn new tasks.

Professional Education:
Matriculation:  Passed with A Grade from Balochistan Board, Government Higher secondary School, Balochistan Pakistan.

FSC Pre-Engineering:  Passed with B Grade from Balochistan Board Government Degree College Turbat Balochistan Pakistan (Dist. Gawader)

Languages:

English (Excellent) can speak and write.
Arabic (Excellent) can speak and write.
Urdu (Excellent) can speak and write.
Persian (Excellent) can speak and write.

Interests:

Cricket, Watching Comedy Shows, Internet surfing.

Hollywood horror and Action Movies.

Personal Information:

Father’s Name                       : Muhammad Hassan

Date of Birth                          : 06.06.1986

Nationality                             : Pakistani

Marital Status                        : Married

Religion                                  : Muslim

Visa Status                             : Employment

REFERENCE AVAILABLE ON REQUEST: