Muhammad Imran Haq

Address: House No. E-336/6 Street No. 3 Muhalla Peer Colony Walton Cantt Lahore.

Mob: 0092 3074141877                                                                                                                                                                                            Email: [email protected]

Career Objective
Highly experienced in the retail business with over 10 years working as a Store Manager for various products and services. My strength lies in my abilities to lead people, set and focus on goals, commit to generating excellent customer experience and building on opportunities during my tenure. The establishments under my stewardship consistently achieved growth despite sluggish conditions in the industry. I am confident of extending my contributions to the success of organization.
Personal Information

Nationality: Pakistan                                                                                                                                                                                                Date of Birth: 04 March, 1983                                                                                                                                                                          Gender: Male                                                                                                                                                                                                         Marital Status: Married                                                                                                                                                                                         CNIC No: 351020-684218-3                                                                                                                                                                                CNIC Expiry: 11 Sep 2022

Nasser Sports Center MM Alam Road Lahore, Pakistan since Nov 2018 till date
Store Manager

Maintaining eye-catching effective displays within the store standard & providing customers with an enjoyable shopping experience.                                                                                                                                                                                                      Organizing and chairing meeting with Ops manager and key staff & checking all retail stock deliveries.­­                                       Dealing professionally and courteously with all customer complaints or queries.                                                                               Making sure goods are correctly priced up and that pricing procedures are followed.                                                                 Organizing promotions and publicity in the local press and also trade magazines.                                                                          Ensuring that stock levels are constantly maintained and that there are no shortages.                                                                 Reviewing the sales performance of the store and staff for the previous day and week.                                                                   Walking around the shop floor to ensure visual standards are being met.                                                                                         Choosing which retail lines to offer for promotion & Collecting and analyzing sales figures.                                                 Implemented developed and maintained inventory control policies and procedures.                                                                 Maintained continuous communication channels with supervisors and workers to sort their work-related issues and doubts. Works closely with Human Resources in recruiting, selecting and training new personnel.                                                        Performed preliminary interviews and testing procedures on all pre-qualified job applicants.                                                        Created and administrated semi-annual performance reviews to a team of 22 employees.                                                           Schedules weekly meetings with assistant store manager, supervisors and senior staff to identify problem areas, ways to improve services and address persistent customer issues.                                                                                                                                     Achieving and exceeding all qualitative and quantitative (KPI’s) targets for the store as defined by the company. Increased sales by 136% over 2018/2017.                                                                                                                                                                                 Training staff on sales tactics and service skills to build a cohesive team that exceeds customer service standards.                    Assists customers on the floor, attends to their specific requests, provides advice on best type of merchandise to buy TPP’s.  Follow-up trading meeting on stock take discrepancies and ensure that investigation pack are submitted for LP review.    Managing an Inventory team comprising of Shift supervisors and team leaders make sure stores are ready for stocktake. Coordinate with operations, auditors, LP, and IT for finalizing yearly stocktake schedule and scanners visibility.               Maintained records of the all the goods received and sent out of the warehouse and submitted weekly/monthly records of the same as updated on system.                                                                                                                                                                       Collaborate frequently with interior designers & property department on seasonal changes in store setup and arrangement of merchandising tools.

Majid Al Futtaim Group, MONSOON United Arab Emirates since Jan 2016 to July 2018
Store Manager cum Brand Inventory Specialist

Supervised a team of 3 assistant and 16 sales staff.                                                                                                                               Organizing the showroom layout according to the department book following the future planning, color stories outfit combination.                                                                                                                                                                                                   Organizing promotions and publicity in the local press and also trade magazines.                                                                          Ensuring that stock levels are constantly maintained and that there are no shortages.                                                                 Reviewing the sales performance of the store and staff for the previous day and week.                                                                   Walking around the shop floor to ensure visual standards are being met.                                                                                            Trained and oriented new store personnel on policies and procedures.                                                                                                Assisted customers on the floor provided consultation on types of purchase and accommodated discount privileges.           Routinely checked store areas for cleanliness and safety.                                                                                                                      Choosing which retail lines to offer for promotion & Collecting and analyzing sales figures.                                                  Implemented developed and maintained inventory control policies and procedures.                                                                Maintaining effective business relationships with foreign & local suppliers for new samples and product acknowledgment. Maintained continuous communication channels with supervisors and workers to sort their work-related issues and doubts. Establish and maintain effective working relationships by working cooperatively with others.                                                 Responded to stores and client calls and provided instructions for next stock or non-stock plan.

MH Al Shaya Group, H&M Kuwait since June 2012 to June 2015
Assistant Store Manager

Carrying out staff appraisals and performance reviews.                                                                                                                         Analyzing sales and stock figures and writing feedback reports and statements.                                                                                  Attend customer explaining them about cloth types, Color & size selection product availability, and reservation.                Organizing the showroom layout according to the department book following the future planning, color stories outfit combination. Product replenishment on shelves, racks, stands, tables, feature wall, on shift changing and/or during store checking round to keep up the stock density high.                                                                                                                                                                          Attend KPI (Key Performance Indicator) team talk meeting for performance check with the showroom manager and staff to overview sales target achievements and discussing other points e.g. footfall, ATV, IPC, Transactions, SPMH.                   Participating in quarterly Kickoff Party and studying hand book to understand and prepare for Brand Future Planning, Logics launch, new color story launch, new concept launch, and Product knowledge.                                                                                Maintains security of cash. Ensures that cash tallies with daily sales reports.                                                                                        Ensure that transfers or collections of cash to / from the Head Office are promptly, correctly and securely handled.           Reconciles store transfer documentation & maintains store administration records.                                                                            Assist with administration: prepare purchase orders and invoices, update database, communicate with suppliers and publishers, assist store manager.                                                                                                                                                                                               Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.                                                           Achieves financial objectives by preparing an annual budget scheduling expenditures analyzing variances initiating corrective actions.

Training

3 months Visual Merchandiser Training from the Visual Merchandiser – Sweden.

MH Alshaya H&M Kuwait since Dec 2010 to June 2012
Department Manager cum Non-Stock Supervisor

Ordering non-stock material for retail stores, hangers, bags, security tag, staff uniform etc.                                                      Organizing and chairing meeting with senior manager and key staff & checking all retail stock deliveries.                                   Dealing professionally and courteously with all customer complaints or queries.                                                                        Organizing promotions and publicity in the local press and also trade magazines.                                                                           Ensuring that stock levels are constantly maintained and that there are no shortages.                                                                 Reviewing the sales performance of the store and staff for the previous day and week.                                                                      Attend customer explaining them about cloth types, Color & size selection product availability, and reservation.                        Future Planning, Logics launch, new color story launch, new concept launch, and Product knowledge.                                        Prepare weekly reports for forecast stock into regional and local DC’s.                                                                                             Processing Quotation, Orders, Shipments, invoices and negotiate with management.                                                                       Prepared weekly confidential sales reports for presentation to management.                                                                                       Ensure that all activities related to supply of goods are completed in a cost-effective manner.

Achievements &Training

Won the best emerging manager award for the January 2019 Al Nasser Pakistan.                                                                                   Won the best employee Award for the Dec 2009, while working with Al Nasser Kuwait.                                                                              2 Time’s best employee Award with MH Al Shaya, & BE-YOU Award for best customer services – H&M Sweden.                  Attended the training sessions on SELLING SKILLS & STRATEGIC SELLING.

Skills, Abilities &Attributes to offer                                                                                                                                                                            A self-motivated hard working enthusiastic individual with plenty of initiative.                                                                                   Logical problem solver with good organizational & planning Skills.                                                                                                Adaptability to change as per the requirements.                                                                                                                                            Ability to maintain cordial relationship with seniors & juniors.                                                                                                                    Good Communication Skills – Written and Verbal.                                                                                                                                            Able to cope with pressure, remains professional & calm with no tension.                                                                                 Communicate orally with customers, clients or the public in face-to-face, one-on-one settings, in group settings, or using a telephone.                                                                                                                                                                                                           Establish and maintain effective working relationships by working cooperatively with others Communicate clearly and concisely both orally and in writing, on both technical and nontechnical matters.

Educational Qualification

Bachelor in Commerce (B.Com IT) Majors Account Economics Banking                                                                                                   Inter In Commerce (I.Com) Basic Diploma in Computer Applications

Computer Skills

Microsoft Word, Excel PowerPoint & Internet, Oracle, KCC, Ares, MYAEP & Retail Pro,

Languages
English, Arabic, Urdu, Hindi,