Muhammad Syed Desktop Support Analyst







Seeking a challenging position in an organization where I can fully utilize my skills, experience and education and allow professional growth with opportunity to excel.

ü  Comprehensive IT experience

ü  Desktop & Servers Administration / Troubleshooting

ü  LAN Troubleshooting

ü  Issue identification and resolution

ü  Solid and disciplined team player

ü  Excellent interpersonal skills

ü  Possess passionate attitude for technology and business

ü  Analytical and creative problem solving skills




·         7 Years of experience working in Information Technology
·         Trained in imaging, OS installation & data sanitization
·         4 Years deployment project experience win 7 / 10
·         Proficient in Level II Desktop support
·         Break/Fix experience on Hp/Dell/Lenovo assets
·         Antivirus Servers
·         Strong Customer service skills
·         Print Servers
·         MS Office 2013
·         Windows XP,7,10

·         IP Phones Configuration
·         Windows Server 2000, 2003, 2008



WOOD Groups

Desktop Support Analyst                                                                                          May 18 – To date


ü  Attend to call / Resolve / update ticket on IBM ICD

ü  Operating system Installation / re – imaging as per global build process

ü  Pre-build of new desktop / Laptops for new deployment & re-deployment

ü  Support of LAN / Wi-fi infrastructure

ü  Local & Remote laptop/desktop Printer support

ü  Deskside IP Phones support

ü  Moving of users in/out of active directory groups




Fix Auto Group Calgary                                                                                             Aug 17 – Feb 18

Desktop Support level II


ü  Deploy, Setup & manage physical IT equipment’s including workstations, peripherals, mobile devices, printers etc.

ü  Configure & manage the organization applications, services & software.

ü  Handle & track user account creations, changes & terminations

ü  Maintain & advance local networks in way that optimize performance & ensure reliability

ü  Ensure compliances, privacy & security of networking & computing systems

ü  Provide orientation assistance & support to users on the use of IT equipment, services & software

ü  Maintain records & logs of issues, repairs, fixes, changes & maintenance.


Standard Chartered Bank                                                                                          Dec 15 – Feb 17

Operations & Desktop Support Analyst


ü  Provided remote & local troubleshooting of computer systems

ü  Resolved hardware & software issues on daily basis

ü  Imaged assets with win 7/10, & configure VOIP installation

ü  Backed up user data & software credential settings

ü  Answered user’s emails, troubleshoot & forwarded to relevant departments if required.

ü  Install, configure & manage hardware & applications including servers, desktops, laptops, printers

ü  Provide support approx. 1000+ users on Microsoft Outlook 2013 across the country locations through RDP

ü  Handle & closed tickets using Remedy regarding technology upgrades.



Pakistan International Airlines                                                                                June13 – Nov 15

Desktop Support Engineer.


ü  Provided application support and troubleshot the systems

ü  Completed win 7 OS upgrade & their updates

ü  Ensure for daily backup run smoothly

ü  Provided regular maintenance of hardware & IT related peripheral’s which supports to users working in a smooth environment.

ü  Imaged & installed software using SCCM administration



MCB Bank Ltd                                                                                                           Feb 06 – April 13

Client Services Analyst

ü  Performed Operations on Windows Server 2003 for VOIP requirements

ü  Maintained HP Blade Servers of the bank Call Centre

ü  Installed windows 7 & software’s for end users on corporate network

ü  Maintained Server Catalogue for ready references

ü  Understood the issues involved with administering and maintained corporate infrastructure, included LAN Network Connectivity, Internet Access, emails etc

ü  Provided System Network (LAN) related technical support to IT Head Office users, Intra/Intercity IT office, IT Coordinators, users & MCB Branches (approx 16000+) users.

ü  Managed SOPs of LAN Troubleshooting

ü  Provide support approx. 16000+ users on Microsoft Outlook 2010







B.COM (Bachelors of Commerce)




Glen Harrison

Team Lead Desktop Support

Wood Group

[email protected]



Benjamin Binette

Technician Advocate

TES (The Employment Solutions)

[email protected]

800-818-5469 Ext.229



Ashar Nizam

Maintenance & Accounts

Fix Autos Calgary

[email protected]