Seeking a challenging position in an organization where I can fully utilize my skills, experience and education and allow professional growth with opportunity to excel.
ü Comprehensive IT experience
ü Desktop & Servers Administration / Troubleshooting
ü LAN Troubleshooting
ü Issue identification and resolution
ü Solid and disciplined team player
ü Excellent interpersonal skills
ü Possess passionate attitude for technology and business
ü Analytical and creative problem solving skills
· 7 Years of experience working in Information Technology
· Trained in imaging, OS installation & data sanitization
· 4 Years deployment project experience win 7 / 10
· Proficient in Level II Desktop support
· Break/Fix experience on Hp/Dell/Lenovo assets
· Antivirus Servers
· Strong Customer service skills
· Print Servers
· MS Office 2013
· Windows XP,7,10
· IP Phones Configuration
· Windows Server 2000, 2003, 2008
Desktop Support Analyst May 18 – To date
ü Attend to call / Resolve / update ticket on IBM ICD
ü Operating system Installation / re – imaging as per global build process
ü Pre-build of new desktop / Laptops for new deployment & re-deployment
ü Support of LAN / Wi-fi infrastructure
ü Local & Remote laptop/desktop Printer support
ü Deskside IP Phones support
ü Moving of users in/out of active directory groups
Fix Auto Group Calgary Aug 17 – Feb 18
Desktop Support level II
ü Deploy, Setup & manage physical IT equipment’s including workstations, peripherals, mobile devices, printers etc.
ü Configure & manage the organization applications, services & software.
ü Handle & track user account creations, changes & terminations
ü Maintain & advance local networks in way that optimize performance & ensure reliability
ü Ensure compliances, privacy & security of networking & computing systems
ü Provide orientation assistance & support to users on the use of IT equipment, services & software
ü Maintain records & logs of issues, repairs, fixes, changes & maintenance.
Standard Chartered Bank Dec 15 – Feb 17
Operations & Desktop Support Analyst
ü Provided remote & local troubleshooting of computer systems
ü Resolved hardware & software issues on daily basis
ü Imaged assets with win 7/10, & configure VOIP installation
ü Backed up user data & software credential settings
ü Answered user’s emails, troubleshoot & forwarded to relevant departments if required.
ü Install, configure & manage hardware & applications including servers, desktops, laptops, printers
ü Provide support approx. 1000+ users on Microsoft Outlook 2013 across the country locations through RDP
ü Handle & closed tickets using Remedy regarding technology upgrades.
Pakistan International Airlines June13 – Nov 15
Desktop Support Engineer.
ü Provided application support and troubleshot the systems
ü Completed win 7 OS upgrade & their updates
ü Ensure for daily backup run smoothly
ü Provided regular maintenance of hardware & IT related peripheral’s which supports to users working in a smooth environment.
ü Imaged & installed software using SCCM administration
MCB Bank Ltd Feb 06 – April 13
Client Services Analyst
ü Performed Operations on Windows Server 2003 for VOIP requirements
ü Maintained HP Blade Servers of the bank Call Centre
ü Installed windows 7 & software’s for end users on corporate network
ü Maintained Server Catalogue for ready references
ü Understood the issues involved with administering and maintained corporate infrastructure, included LAN Network Connectivity, Internet Access, emails etc
ü Provided System Network (LAN) related technical support to IT Head Office users, Intra/Intercity IT office, IT Coordinators, users & MCB Branches (approx 16000+) users.
ü Managed SOPs of LAN Troubleshooting
ü Provide support approx. 16000+ users on Microsoft Outlook 2010
B.COM (Bachelors of Commerce)
Team Lead Desktop Support
TES (The Employment Solutions)
Maintenance & Accounts
Fix Autos Calgary