Mukhthar.KM
§ Musaffah n Abu Dhabi,UAE n Mob: +971-55428084 n [email protected]
§ [email protected] , Skype: mukhthar717
SYSTEMS ADMINISTRATOR/ Desktop Support Engineer/ERP Functional Support Analyst
Proven Success in Systems Optimization and Strategic IT Solutions
Accomplished systems administrator with 8 years of experience managing server infrastructures. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.
Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.
Readysoft ERP Experience Involved in project implementation in readymix industry.Participated in requirement gathering,implementation,post implementation support.
Experience in Windows operatings systems
HIGHLIGHTS OF IT SKILLS
Ø LAN Administration
Ø Project Management
Ø Outlook(MS Exchange 2013)
Ø Workflow Planning
Ø Productivity Improvement
Ø Technical Support
Ø Systems Installation, Configuration & Upgrading
Ø Security Solutions
Ø Desktop Support
Ø CCTV Configuration
Ø Active Directory
Ø Asset Management
Ø Training & Mentoring
Ø Office 365
EDUCATION
Bachelor of Arts ,2003 ,University Of Calicut, Kerala, India
Diploma In Computer Hardware & Networking – Bits & Bytes Software and Hardware Collage.
Diploman In Fire & Safety Engineering – National Institue Of Fire Engineering.
CERTIFICATION
Ø Microsoft Certified Solution Expert [MCSE] Cloud Platform and Infrastructure. Certification No:F813-5282
Ø Microsoft Certified Solution Expert [MCSE] Windows Server 2012 Certification No:F148-3980
Ø Microsoft Certified Solution Associate [MCSA] Windows Server 2012 Certification No:F144-7603
Ø Microsoft Certified Professional. Certification No:F142-8104
PROFESSIONAL EXPERIENCE
RMB READYMIX CONCRETE —Musaffah ,Abu Dhabi, January 5th 2014 to Till Date
Role: IT Systems Administrator
Key Contributions:
Ø Gained hands-on experience in configuring entire network structure with latest windows server(2012R2) with active directory and DNS.
Ø Administering Active Directory for computers and users control.
Ø Monitoring and supporting Exchange server 2013 and Outlook.
Ø Configuring and monitoring Veeam Backup & Replication solution for HyperV servers.
Ø Installing & Configuring CCTV Cameras, NVR etc.
Ø Installing, Configuring & Managing biometric attendance systems.
Ø Monitoring IT team activities and guide them with work procedures.
Ø Identifying new requirements and recommend to the management.
Ø Troubleshooting common hardware, software issues and resolving it
Ø Providing Desktop / Laptop / Server onsite as well as remote support
Ø Kaspersky Security Centre Administration Server management.
Ø Readysoft Readymix based ERP software analysis and issue support.
Ø File server administration.
Ø Configured network printers ,Wireless access points,Communication tools to ensure better connectivity .
Ø Optimised hardware resource utilization by implementing Hyper-v virtualization.
Ø Responding to call-outs in a timely manner and following through till the task is completed.
Ø Configuration and implementation of Wireless Access points & Bridge network.
Ø Experience in Cyberoam Firewall configuration & monitoring.
Ø IT hardware purchasing by proper comparison of prices and specs.
Ø LPO preparation and other documentation.
Ø IT Hardware warranty claiming.
Ø Avaya IP Telephony system control unit management and Avaya phone configuration
Ø Troubleshooting printer issues.
Ø Troubleshooting network connectivity issues.
Ø VPN connectivity monitoring and connection establishment upon failure for remote stations.
Ø Internet Service Provider issues reporting to customer care and resolving.
Ø Enterprise class Network Infrastructure planning and deployment according to required number of client users.
Ø Monitoring desktop PCs.
Ø Preparing monthly Requirements and yearly budget.
Ø Keeping the IT confidentiality.
BIN MEHRAN READYMIX CONCRETE —Musaffah ,Abu Dhabi, ( January 2010 to October 20th 2013)
Role:Systems Administrator ,ERP Functional Support Analyst
Key Contributions:
Ø Configured network printers ,Wireless access points,Communication tools to ensure better connectivity .
Ø Optimised hardware resource utilization by implementing Hyper-v virtualization.
Ø Responding to call-outs in a timely manner and following through till the task is completed.
Ø Actively participated and co-ordinated ERP implementation in corrugation industry.Involved in requirement gathering and provided design input for the development team.
Ø Configured user accounts ,access level ,profiles in Active Directory as well as ERP
Ø Verified new modules by creating test cases understatnding functionality of each module and its relation with other modules.Reported bugs with priority.
Ø Actively participated and co-ordinated ERP implementation in corrugation industry.Involved in requirement gathering and provided design input for the development team.Worked as a spoke and point of contact between development team and work force.
Ø Simplified user interaction with ERP system by well prepared training documents.
Ø Participated in ERP review meetings ,collected change requests from different departments submitted to management for approval.
Ø Configured user accounts ,access level ,profiles in ERP
Ø Verified new modules by creating test cases understatnding functionality of each module and its relation with other modules.
Reported bugs with priority.
Ø Simplified user interaction with ERP system by well prepared training documents.
Ø Participated in ERP review meetings ,collected change requests from different departments submitted to management for approval.
Ø ERP Implementation resulted in increased management and sales productivity by improving the tracking process for sales leads, timesaving on client issues and preparation of sales statistics/quotes..
Ø ERP Implementation resulted in increased management and sales productivity by improving the tracking process for sales leads, timesaving on client issues and preparation of sales statistics/quotes..
Master Ready mix factory Musaffah, Abu Dhabi (October 22nd 2007 to 30th November 2009)
Role:Systems Engineer
Supporting users locally & Remotely.
Key Contributions:
Ø Onsite supervision of colleagues on infrastructure work.
Ø Reporting the work details to company head.
Ø Technical support for people using the network.
Ø Network maintenance
Ø Wireless Access Point configuration and troubleshooting of it.
Ø Updating and monitoring IT user accounts.
Ø Maintenance & management of the Windows based Server Environment.
Ø Maintaining up to date Antivirus levels on all machines company wide.
Ø Follow documented processes i.e. implementing change control procedures.
Ø Troubleshooting technical problems and implementing solutions.
Ø Responsible for the fast and accurate troubleshooting of reported faults.
Ø Provided anytime ,anywhere access to mails through desktop client,webamail,mobile devices using MS Outlook.
ADDITIONAL IT EXPERIENCE
Ø Completed training in CCTV & Security System
Ø Completed training in Bio Metric Time Attandance System.
Ø Avaya IP & Erricson LG Telephone Management.
ACHIEVEMENTS
Ø Upgraded the RMB Server Infrastructure with HP Proliant G9 Servers with Windows 2012R2 , HyperV in July 2015.
Ø Participated in Readysoft ERP upgrade process.
Ø Avaya IP Telephone Sulution Implementation.
Ø Enginius Wireless Solutions.
LANGUAGES KNOWN
English, Arabic,Hindi, Tamil, and Malayalam
PERSONAL INFORMATION
Date of Birth : 01 June 1983
Sex : Male
Nationality : India
Passport Expiry : Valid till 22/02/2021
Driving License : UAE DL valid till 2026
Visa Status : Employment
Marital Status : Married
Permanent address : Kannur, Kerala, India.