Name: Mustafa Shinnar
Mobile: +971 55 6440170
Second Mobile: +971 55 5344345
Personal Email: [email protected]
Year of Birth: 1985 Marital Status: Married
Nationality: Syrian Mother Tongue: Arabic
Place of Birth: Syria Place Of Residence: United Arab Emirates
Driving License: Yes Smoking: No
Height: 176 cm Weight: 82 kg
Master Student in “Business Strategy Leadership and Change” program
Heriot-Watt University (Dubai Campus) – Current Student
Bachelor Degree in “Banking and insurance Specialization”
Damascus University (Class of 2008)
CIA (certified Internal Auditor) professional course
PDI Institute (Class of 2007)
Senior Retail Banking Executive at Emirates Islamic Bank
Achieving the bank pre-set target of Retail banking products.
Assure customer awareness about banks’ products and services.
Processing customers’ after sale transactions.
Serving banks’ customers in a good and professional way
Attending Customers inquiries and capture complaints and service requests.
Cementing healthy relationship with the clients
Capturing Customers feedbacks escalate it to higher authority in a short time.
1- Top RBE performer award for –2015
2- Winner of Takaful Campaign Competition- July-2015
3- Winner of Pre-paid cards Competition- April/2015
4- “Innovation Team” Award, Aug-Nov 2013
5- Winner team of the Bank Innovation reward- Dec/2013
6-Winner of Top performer GM reward of – Dec/2012
7-Winner of Top Customer Service provider CEO reward of – Dec/2012
8- Holding Outstanding & Exceptional performance rating for 5 times in last 6 years
Sales supervisor in AL SHAM Company for IT
Supervising the sales team to reach to the company’s Targets.
Supervising the “KEEP CUSTOMER UPDATED” process.
Solving customers’ issues with company’s software and updates.
Setting and following up for “CUSTOMER AWARENESS” process.
Cost Control Accountant in VERSAY restaurant
Assure the compliance with COST levels set by higher management
Prepare Plans and solutions to keep COST at agreed levels
Auditing the monthly reports and find discrepancies.
Courses & Trainings:
Banking and Financial Courses
1- Marketing of Financial Products -EIBF Institute -June/2015
2- Customer Service Breaking Through- EIBF Institute- June/2015
3- Leadership Boot Camp – LSE (Life Successful Empire) – June/2015
4- CAP certificate (Certified Associate Program) – EI bank – Dec/2013
5- Business Innovation (Design Thinking) Course –Biz Ability – Aug/2013
6- Sharia’a Principals and Contracts Course – EI bank.
7- Project Finance Course – EIBF Institute – Dec/2011
8- IFRS course – EIBF Institute – Dec/2011
9-Liquidity risk management in Islamic Banks – EIBF Institute – June/2011
10- Retail banking products – EI bank.
11-slamic Banking operations course – EI bank
12-Business development and financial consultant Course
13- AML & FATCA declaration course- ENBD
14- FOREX and financial markets trading course.
15-Feasibility studies course
Other Courses & Seminars
1-Inaugural Islamic Business Management Discussion – Oct/2016
2-Leadership Boot Camp – LSE – June/2015
3-CFE (certified Fraud Examiner) orientation seminar – Open Thinking Academy- Nov/2014
4-Training in Marketing & network marketing – 2014
5-Team Management Course – 2014
6-Commercial correspondence course – ALREDA computer center – 2007
7-English for banking course – AL MAMOUN center – 2006
Arabic: Mother Tongue
English: IELTS score band 7.0 (overall score)
Computer & IT skills:
o Wide use of banking applications
o Experience in many Accounting Soft-wares
o Very good Internet browsing skills
o Effective use of Office Application
Get higher educational degree
Have high position in multinational reputed company
Travel around the world
Have social responsibility role
Slogans and Thoughts:
Innovation is a culture of success
Free mind employee achieves better
Teaming creates spirit performance
I can, the key of success
Learning is continuous, endless process
Innovation, Swimming, Equestrian, Reading, Traveling.
References are available upon request