MUSTHAFA KP

+97431432439       [email protected]

CAREER OBJECTIVE

Graduate in Information Technology, seeking opportunity to work with a reputed organization in a position where I can develop and utilize my analytical, computing and communication skills and add demanded value to the organization I work for and thus to prove my worth.

PROFILE SUMMARY

·         Currently working in QATAR FUEL(WOQOD),DOHA,QATAR As a Cashier (From 28- 02-2016 to present).

·         Two Year experience As a Customer Service Executive in ANSAR GALLERY LLC, DUBAI 2013-2015.

·         One Year experience As a Call Center Executive.[SERCO BPO PVT LTD,COCHIN,KERALA,INDIA,2011-2012]

·         Excellent in customers problem Handling.

·         Skilled in requirement analysis and project documentation.

·         Excellent leadership and motivational skills.

·         Troubleshooting technical problems and implementing solutions.

EDUCATION

2008 – 2011

2006 – 2008

2004 – 2006

BSC.IT, Bharathiyar University, AJK College of Arts & Science.        76%

H.S.C-Science, Kerala State Board, GHSS KARAKURUSSI.                 76%

SSLC-General, Kerala State Board, GHSS KARAKURUSSI.                  73%

SOFTWARE PROFICIENCY

·         Computer Skills                       :           MS-Word, MS-PowerPoint, MS-Excel

·         Languages Known                   :           C, C++, ASP.NET, PHP,SQL server 2008

·         Operating System                   :           Windows 98/XP

·         Web Development                  :           HTML

PROFESSIONAL EXPERIENCE

Ø  One year Experience as Call Center Executive at SERCO BPO PVT LTD,INDIA (July 2011-Augest 2012).

v  Duties and Responsibilities

1.Obtains client information by answering telephone calls.

2.Informs clients by explaining procedures; answering questions.

3.Updates job knowledge by studying new product descriptions.

4.Answer calls and respond to emails.

5.Handle customer inquiries both telephonically and by email.

6.Research required information using available resources.

7.Manage and resolve customer complaints.

8.Provide customers with product and service information.

9.Follow up customer calls where necessary.

10.Document all call information according to standard operating procedures.

11.Complete call logs.

12.Produce call reports.

Ø  Two Year Experience as Customer Service Executive in ANSAR GALLERY LLC,DUBAI (JULY 2013-AUGEST 2015).

v  Duties and Responsibilities

1.Providing help and advice to customers.

2.Communicating courteously with customers by telephone, email,and face to face.

3.Assist with placement of orders, refunds, or exchanges

4.Answer questions about warranties or terms of sale.

5.Act as the company gatekeeper.

6.Suggest solutions when a product malfunctions.

7.Inform customer of deals and promotions.

8.Investigating and solving customers’ problems.

9.Producing written information for customers, often involving use of computer packages/software.

10.Developing feedback or complaints procedures for customers to use.

11.Developing customer service procedures, policies and standards for your organisation or department.

12.Meeting with other managers to discuss possible improvements to customer service.

13.Being involved in staff recruitment and appraisals.

14.Training staff to deliver a high standard of customer service.

15.Leading or supervising a team of customer service staff.

16.Learning about your organisation’s products or services and keeping up to date        with changes.

Ø  Currently working in QATAR FUEL(WOQOD),DOHA,QATAR As Cashier (From 28- 02-2016 to present).

v  Duties and Responsibilities

1.Handle cash transactions with customers.

2.Scan goods and collect payments.

3.Issue receipts, refunds, change or tickets.

4.Redeem stamps and coupons.

5.Resolve customer complaints, guide them and provide relevant information.

6.Greet customers when entering or leaving establishments.

7.Maintain clean and tidy checkout areas.

8.Keep reports of transactions.

9.Pleasantly deal with customers to ensure satisfaction.

10.Receive payment by cash, cheques, credit card etc.

11.Checking daily cash accounts.

12.Guiding and solving queries of customer.

13.Providing training and assistance to new joined cashier.

14.Maintaining monthly, weekly and daily report of transactions.

CERTIFICATIONS

·         Diploma in Dot net Technologies (ASP.NET) at NIIT, KOCHI, INDIA.

·         Diploma in AUTOCAD 2012 (2D & 3D) in KOCHI, INDIA.

PERSONAL DETAILS

Father’s name                        : Mohammed KP

Date Of birth              : 29-03-1990

Sex                              : Male

Nationality                 : Indian

Marital Status                        : Single

Passport No               : J6260457

Date of Issue                  : 04/04/2011

Date of Expiry                : 03/04/2021

Hobbies                      : Football, Internet Browsing.

Language Abilities      : English, Hindi, Malayalam, Tamil and basic Arabic.

DECLERATION

I do here by declare that the above statements are true and to the best of my knowledge.

Place:                                                                                                                          Musthafa KP

Date: