Nadiia Makhova Customer service. Hospitality.

Kiev, Ukraine



2004/2009 Master degree at National Academy of senior executives
2015-2016 ESL at BIR Training Center

Chicago, USA


2015/2016 Students Ambassador at BIR training Center

+ Presented information to large groups of prospective students and their families
+ Answered questions about the university by all types of communication: personal/via internet
+ Organized special events/fests in order to attract a large number of people
+ Contract websites to promote college using the most productive advertising
+ Tracked the best projects and ways to receive more prospective students
+ Developed new practical programs for students

2013-2015 Tour Representative Manager at Atlantic tour

+ Increased profit of the company due to innovation in excursion program (especially during low season)
+ Best excursion sales for the last 3 month of work
+ Was best in giving exceptional service in order to expand the customer base of the company
+ Had good connection with hotel stuff in order to accelerate the process of check in/out

2012/2013 Guest Service Manager at Grand Bagia Principe

+ The only one manager who could give total support of Russian speaking clients; helping to solve serious problem or small issues
+ Best Manager of May 2013, most mentioned manager in social networks (Tripadvisor, FB: Bahia lovers)
+ Achieved best results among hotels in competition to deliver best customer service for Apple Vacation clients
+ Ability to have good relationships with representatives from partner companies in order to cooperate and be ready to help out our common client (Apple vacation, Virgin holidays, Orbitz, Expedia, Sunwing, Pegas, Tez tour etc)

2011/2012 Guest Relation Officer at Conrad Maldives Rangali Island

+ Ability to react fast and to find the best solutions for extraordinary situations with big group of people and particular guests
+ Ability to solve issues with VVIP guests
+ Best officer to resolve guests concerns
+ Ability to reorganize planned excursion and adjust to the client request

2010-2011 Guest Relation Officer at Dhow Palace Hotel

+ Ability to handle check in/out with large quantity of people of different nationality, country and interests
+ Ability to deal with partners of the hotel in order to make their stay more comfortable
+ Best officer to resolve guests concerns
+ Ability to multitask