PERSONAL SUMMARY
Leading Senior Information Technology (IT) profession with management strength. Taking onboard more than 10 years accomplishment in numerous industries such as Automotive, Mobility Solution, Consumer Goods, Energy and Building Technology in Asia Pacific region. In additional, spearhead key components of Bosch Internet of Things (IoT) Cloud deployment for Asia-Pacific. Exceptional performance in dynamic functional and cultural matrix environment as approachable communicator, adaptation intelligence and effective networker. Combines diverse accomplishment and international experiences, aiming to re-enter work force to contribute compelling value in progressive organization with excellent reputation.

PROFESSIONAL EXPERIENCES

Robert Bosch (SEA) Pte Ltd, Singapore

Senior Regional IT Manager – Asia Pacific   (Jan 2012 – Aug 2018)

1.Leadership & Team Management:

§ Led and managed highly skilled technical team consist of 15 team members of 6 nationalities located in different countries managed services in Asia Pacific.

§ Enhance team member productivity and performance via clear goals setting, development planning, job rotation and regular milestone review to achieve set targets and deadlines.

§ Effectively mentored 5 virtual global teams across 3 regions to delivered consistent global operation performance that strengthen team adhesiveness and collaboration.

2.Project Planning & Management:

§ Spearhead projects, solutions, and key initiatives within a large complex business initiative while managed business-critical IT services and systems administration.

§ Successfully executed projects with complex dynamics with accelerated planning and matrix function resources management.

§ Developed (1) Follow-The-Sun, (2) SOC (Server Operation Centre) and (3) Virtual Global Team which strengthen task ownership, matrix functional team collaboration, communication and elimination of the operational gap among the Americas, EMEA, and Asia-Pacific.

§ Deployed BIC2.0 (Bosch IoT Cloud) – IaaS layer in Asia-Pacific market.

§ Implemented server service automation which exceeded standard service level in an agile environment.

3.Business Requirement & Management:

§ Conducted research and analysis to provide perspective to influence policy deployment and product development across the region and global.

§ Determined and communicated customer needs and requirement to enhance services in the region in achieving customer satisfaction and internal marketing.

§ Managed product lifecycle; ensured asset maintenance and determined required actions to execute changes, improvement, replacement, discontinuity and migration.

§ Conducted operation review with management reports, summarizing operation performance, resource assignment and key issues.

4.Process & Quality Management of Infrastructure Service:

§ Analysed business unit needs, identify vulnerabilities, boost productivity, efficiency and accuracy to inform business decisions.

§ Extensive experience in risk analysis, process optimisation and audit management – internal and external audits (ISO9001 and ISO27001) with areas of responsibility always receiving a 100% pass rate.

§ Reviewed processes and services performance regularly to enhance customer satisfaction.

5.Vendor Management:

§ Prepared cost benefits analysis when necessary, continuously analysed vendors to ensure they offer the best possible service and value for company needs and investment.

§ Defined and communicated service level agreement, operation manual, process and checklist.

§ Imposed risk assessment and quality check, unification of communication.

Key Achievements:

§ Developed a highly-skilled, motivated, culturally-diverse regional team in Asia-Pacific.

§ Increased systems from 162 to 4100+ including IoT cloud since the Asia-Pacific regional infrastructure team establishment in 2007 at Singapore and reduced service cost by 35%.

§ Reduced service delivery time from 2weeks to 4hours and service cost 30% by Implemented server service automation.

§ Improved IT service security up to 99.95% by establishing technology infrastructure improvement plan.

§ Controlled budget planning, policy deployment, internal service marketing enhancement, service conflict management, internal and external audit (ISO9001, ISO27001).

§ Initiated and launched new services globally to enhanced operation quality and increased productivity.

§ Managed the creation of global SOC including staffing and the betterment in operation quality of Level 1,2 and 3.

Robert Bosch (SEA) Pte Ltd, Singapore   

Regional Principal Engineer – Asia Pacific     (May 2007 – Dec 2011)
1.Team Development:

§ Recruited and trained technical team, providing direction and leadership to the team

2.Infrastructure service Management:

§ Zero service delay and zero service downtime to 115,000+ internal customers across all business unit Asia-Pacific. Met KPI target of IT Infrastructure Library (ITIL) processes.

§ Initiated risk analysis; developed operational manual, redundancy concepts and procedures for the governance of process and audit (ISO9001 and ISO27001).

§ Ensured process and services quality of region are aligned with global policies and standard.

3.Project Planning & Management:

§ Led (1) Centralization of systems and operation, (2) Virtualization of server services, (3) Standardization of server services, (4) Re-structured Domain and Active Directory across 13 countries in Asia-Pacific.

§ Successfully managed IT merger / carve-out of companies in Asia-Pacific.

Key Achievements:

§ Developed a new highly-skilled regional infrastructure operation team

§ Managed virtualization level from zero to 76%, and standardization from zero to 100% among 13 countries in Asia-Pacific.

§ Increased up to 99.95% systems uptime across 3,200+ server operating systems and 870+ hardware servers (102 locations in 13 countries, 115,000+ internal customers) and reduced incidents by 50% and shorten incidents close time by 30%

§ Successfully managed the set-up of 2 datacentres and the relocation of a datacentre. Redundancy assurance by regular datacentres failover test.

§ Launched new processes and optimized operation method to harmonize operation globally.

ROBERT BOSCH Korea, South Korea (Jan.2000 – Apr.2007)

Section Manager – Korea Infrastructure Service (Jan.2006 – Apr.2007)

Assistant Section Manager – Korea Infrastructure Service (Jan.2003 – Dec.2005)

System Engineer – Korea Infrastructure Service (Jan.2000 – Dec.2002)
Infrastructure Operation:

§ Managed server services (Active Directory /Exchange /Security /Backup /Monitoring /File) with uptime 99.99% to meet service level agreement and Key performance indicator.

§ Conducted risk analysis and operation quality assessment regularly with business units and passed internal and external audits successfully.

§ Effective troubleshooting via dive deep into various findings and defined actionable initiatives and decision making.

§ Conducted operational review and created management reports, summarizing operation performance and key issues.

Project and Process Management:

§ Determined necessary services to perform unified operation and increase productivity.

§ Planned and introduced new services – Monitoring, Antivirus and Software Distribution.

§ Implemented ITIL compliant processes (Incident, Problem, Change and Configuration Management) using IT Infrastructure Library (ITIL) V2 and IT Service Management (ITSM).

Key Achievements:

§ Achieved 99.99% system uptime of server services according to enhancement of service level agreement, redundancy concept and implemented ITIL processes.

§ Enhanced security and quality of infrastructure services by introduction of new services.

§ Improved system consistency by implemented software distribution tool.

§ Implemented new processes that brought up to 100% improvement in operation; documentation quality by 20%; shorten service delivery time to meet SLA.

§ Identified inefficiencies and performed continuous affective improvement.

Hoseo University, South Korea (Mar.1996 – Feb.1997, Jan.1998 – Aug.1999)

Instructor / Assistant Professor / Researcher in Computer Science

Hoseo Regional Research Centre, South Korea (Mar.1996 – Jun.1997)

Senior Researcher (Programmer/Developer) – Basic, C, C++, Perl, Fortran

Ajou Semiconductor, South Korea (Mar.1995 – Jan.1996)

Database Administrator / Developer – MS SQL DB, C++, Visual Basic

PROFESSIONAL DEVELOPMENT
Certifications

§ Microsoft Certified Database Administrator – 2004;

§ Microsoft Certified Professional Systems Engineer – 2004;

§ Certified Information Systems Auditor (ISACA, License 0757281) – 2007-2011;

§ ITIL (Information Technology Infrastructure Library) foundation V3 – 2011

PERSONAL DETAILS:

Nationalities: South Korea

Singapore Status: PR

Canada Status: Work Visa (PR currently being processed)