[email protected]                                                                           +254 720 269443(Kenya)

NAVDEEP S. SABHARWAL

Hospitality | Administration & Management

A goal-oriented professional, targeting challenging Senior Level Assignment in Management & Operations with a reputed organization

Profile Summary

A competent professional with over 20 years of experience in Hospitality, Business Development, Administration, Project Management and Client Relationship Management

Last worked as a General Manager with Prideinn Hotel Lantana, Westlands

Strong exposure in managing across all phases of business operations, including start-ups, business turnarounds & business expansions

Excellent track record of repeatedly improving top & bottom line, increasing sales; amplifying revenue growth

Proven success in developing new corporate accounts and by improving customer satisfaction level even in rapidly changing markets

Highly skilled in designing business models and process solutions that result in integrated customer experience

Expertise in strategic planning & implementation of best practices and strong management systems

Acted as a visionary in large scale business transformations

Gained international exposure by visiting Kenya, Uganda, Egypt, Myanmar (Burma), United Kingdom

Successfully delivered 80% growth in revenues in 2017

Received “Certificate of Excellence” from trip Advisor twice at Amani Tiwi Beach Resort and Prideinn Hotels, Lantana.

An effective communicator & organizer, motivator, team player and a flexible, detail-oriented, analytical, and comfortable working with multiple teams, vendors, partners, and management

Academic Details

2015: Bachelors in Business Management from Swiss Management Center, UK

2000: Post Diploma in Business Administration & Management Association of Business Executives (ABE) U.K

Key Achievements

Improved guest satisfaction & Hotel ratings to the highest level from trip advisor.

Administered over 3 Million customers and custodian of over 2 Billion with cash assets

Assisted over 400 members in a prime suburban areas of Nairobi in the area of Health, Wellness, Fitness And Nutrition which led to increase in business

Recognized & selected as the first East, Central and Southern Africa body building Vice President of AFBB

Selected as one of the best Nights Operations Manager for showing excellent Front Office standards; received international 5 star recognition from the Prideinn brand 2016

Soft Skills, Analytical, Collaborator ,Change Agent,Communicator,Motivator

Core Competencies

Strategy & Policy Formulation
P&L Management/ Forecasting
Business Development

Client Relationship Management
Events, Promotions & Branding
Project Execution/ Budgeting

Process Optimization
Procurement/Negotiation
Team Building & Leadership

Career Timeline
1995-2003
Equatorial Commercial Bank, Kenya, Manager (Operation)
Mar’17-Mar’18
Prideinn Hotel Lantana, Westlands, General Manager
Feb’16-Feb’17
Prideinn, Shanzu-North Coast-Mombasa, Kenya, Duty/Night Manager
Nov’12-Feb’16
Amani Tiwi Beach Resort, South Coast, Mombasa, Kenya, Front Office Manager

Nov’11-Jun’12
Model Builders & Civil Engineers Ltd., Kenya, Operations Manager
Jan’03-Dec’09
Fitness One Ltd., Managing Director

1991-1995
Middle East Bank Ltd., Kenya, Section Head

1989-1991
Pan African Bank Ltd., Kenya

Organizational Experience

Mar’17-Mar’18

Prideinn Hotel Lantana, Westlands, General Manager

Key Result Areas:

Provided comprehensive administrative support and guidance to the Board of Directors on the project activities

Provided leadership, direction & motivation to the team on coordination, management, substantive backstopping and monitoring of Hotel’s functions

Ensuring the overall realization of Prideinn profitability while keeping a pulse on the day-to-day basis

Conducted site inspections, negotiated with vendors to finalize rates, customized packages for guests and applied creative sales strategies to achieve the projected budget & revenue targets

Provided support related to Human Resources, Procurement, Finance, IT, Sales and Marketing, Catering and House Keeping departments

Coordinated with various departments for smooth flow of work

Prepared work schedule; provided technical support wherever required

Implemented partnership programs in establishing, developing, maintaining mutually beneficial strategic partnerships with Civil Society, Development, Public & Private Sector partners and other stakeholders in market

Supported the management with internal and external communications related to project lifecycle

Driving functions of strategic planning, business development, sales, facility management, food & beverage, front office, restaurant operations, housekeeping, security management, administration, events & promotions and team leadership

Devising strategies for consistent top line and bottom line growth; formulating & implementing annual operational plan, budget and SOPs

Identifying changes in demand in hotel market and revamping sales & operational strategies for revenue growth

Maximizing customer delight by providing high quality to key corporate accounts

Ensuring effective hiring, training, development and retention of staff

Converting customers from competitors’ services and cultivated excellent relationships with new prospects & existing customers

Highlights:

Led a team of 55 highly dedicated professionals to achieve corporate goals and maintained profit margins; ensured capital expenditures aligned with company strategy with high levels of client satisfaction

Supervised day-to-day leadership of the hotel’s sales professionals for group sales, catering sales, and travel industry sales, generating KSHS. 150 Million annually

Created & executed the annual sales plan for key top-line segments, as well as maintain accurate forecasts for segmentation revenues

Developed, maximized, monitored and evaluated objectives, strategies and activities to secure the quality of hotel rooms, restaurant, and the grounds of Prideinn

Feb’16-Feb’18

Prideinn, Shanzu-North Coast-Mombasa, Kenya, Duty/Night Manager

Highlights:

Launched Night Duty Program Delivery successfully for high customer satisfaction

Ensured the timely processing of people, papers and policies

Led the Procurement process in a professional and ethical manner to meet the anticipated results

Accomplished a 80% reduction in cost through vendor negotiation

Managed sensitive & confidential documentation, contracts, deliberations and negotiations for the effective implementation of all stages of the hotel operations successfully

Previous Experience

Nov’12-Feb’16

Amani Tiwi Beach Resort, South Coast, Mombasa, Kenya, Front Office Manager

Nov’11-Jun’12

Model Builders & Civil Engineers Ltd., Kenya, Operations Manager

Jan’03-Dec’09

Fitness One Ltd., Nairobi, Managing Director

1995-2003

Equatorial Commercial Bank, Kenya, Manager (Operation)

1991-1995

Middle East Bank Ltd., Kenya, Section Head

1989-1991

Pan African Bank Ltd., Kenya

 Personal Details

Date of Birth: 19th February 1971

Languages Known: Hindi (Spoken), Punjabi (Spoken) & English (Spoken and Written – Fluent)

Address: P.O. Box 39344-00800, Nairobi, Kenya