Education

October 2019 MS in Human Resource Management at Punjab University, Lahore

The title of research thesis “Perceived effect of Skill and Motivation-enhancing HR practices on Employee performance with mediating role of Psychological well being: A Study of Commercial Banks of Lahore, Pakistan”

Experience

February 2012 to date HR/Admin Manager at Mumtaz Bakhtawar Memorial Trust Hospital

• Execution of administrative functions of the hospital.
• Keep a tab on areas of improvement, enhancement & development, partaking in hospital internal affairs.
• Liaising between the Hospital board and the staff.
• Organizing hospital’s public relations, charity and fundraising programs.
• Devising policies, procedures for the hospital and their implementation.
• Arranging substitutes, replacements, assignment of duties and preparing duty roster.
• Engaging/Hiring human resource to meet hospital HR deficit.
• Managing grievances and strategically optimizing retention rate.
• Performing evaluation of the current employees.

March 2005-February 2012 Manager Compliance (Quality Assurance) and Training at AbacusTec Pvt Ltd

• Directing the development, implementation of compliance-related policies and procedures throughout the organization.
• Verifying that all firm and regulatory policies and procedures have been documented, implemented and communicated.
• Assessing the product, compliance, or operational risks and developing risk management strategies.
• Conducting and directing the internal investigation of compliance issues.
• Conducting periodic internal reviews or audits to ensure that compliance procedures are followed.
• Designing and implementing improvements in communication, monitoring and enforcement of compliance standards.
• Disseminating written policies and procedures related to compliance activities.
• Filing appropriate compliance reports.
• Identifying compliance issues that require follow-up or investigation.
• Assessing the potential impact of these changes on organizational processes.

August 2003-March 2005 Assistant Manager Quality Assurance and Training at Csoft Pvt Ltd

• Managing production.
• Managing client and in-house correspondence.
• Performing quality appraisals.
• Proposing Training Optimization, Prospecting and Monitoring Training.

March 2001-August 2003 Team Lead Quality Control Editor & Feed Back Support at Csoft Pvt Ltd

• Highlighting weak areas for refreshers and re-training.
• Organizing regular team meetings & motivational exercises.
• Assigning daily tasks based on the feedback analysis report, the caliber and the performance of the QCEs.
• Keeping a track of the error logs.
• Ensuring that the Auditing System is running smoothly and the Feedback Logs are maintained.

September 2000-March 2001 Training Instructor / Coordinator at Csoft Pvt Ltd

• Providing a high level of transcription training, understanding needs of trainees and training them appropriately.
• Monitoring the progress of trainees, motivating and encouraging them.
• Keeping the Franchise Managers and the Hub abreast with the progress of the Training programs. Ensuring smooth running of the Training Program.