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Naveen RN "Western MBA graduate with 8+ yrs exp in Retail sales and operations"

India

Naveen RN
KJ Flats, 150 Lloyds Road
Royapettah Chennai- 600014

Mob- 9884578978

Email- [email protected]

 

 

 

 

 

CAREER OBJECTIVE:

To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of management.

 

EDUCATION:

Cardiff School of Management (UWIC), United Kingdom

Master of Business Administration

 

Awarded Master’s in Business Administration, during the year (July 2008)

 

MASTER LEVEL DISSERTATION (MBA):

Title:   How absenteeism of the employees affects the organization and how the consequences of the absenteeism can be reduced.

Description:    This project deals to find out the reason for the absenteeism in any organization and to study the impact of absenteeism towards company’s productivity. It aims to provide measures to avoid absenteeism.

 

Madras University, India

Bachelor of Business Administration

 

Graduated in the field of Business Administration, during the year (May 2005)

 

Undergraduate Project (BBA) Title: Employee Retention

Description: This project deals the reason to find out why employees leave the organization and improve the company’s policies to reduce the level of retention.

 

 

 

 

Schooling

 

SSC Passed with Cambridge Mat Hr. Sec School, Chennai [1999-2000]

 

HSC Passed with from Cambridge Mat Hr. Sec School, Chennai. [2001 – 2002]

 

 

EMPLOYMENT History:

 

Working as a Store manager in Mohan Clothing Co Pvt Ltd, Chennai from December 2018 to till date

 

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

 

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

 

Ensure high levels of customer’s satisfaction through excellent service.

 

Complete store administration and ensure compliance with policies and procedures.

 

Maintain outstanding store condition and visual merchandising standards.

 

Report on buying trends, customer needs, profits etc.

 

Propose innovative ideas to increase market share.

 

Conduct personnel performance appraisals to assess training needs and build career paths.

 

Deal with all issues that arise from staff or customers (complaints, grievances etc)

 

Be a shining example of well behavior and high performance

 

 

 

Worked as a Store manager in Aditya Birla Fashion & Retail Limited, Chennai from December 2016 to November 2018

 

Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff by recruiting, selecting and training employees.
Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.
Worked as a Store manager in Mountain Valley Springs India Pvt Ltd, Phoenix market city, Velachery, Chennai from August 2013 – November 2016

Reaching sales target and increasing profits.
Completes store operational requirements by scheduling and assigning the assistant following up on work results.
Achieves financial objectives by preparing a weekly and monthly report.
Identifies current and future customer requirements by establishing rapport with potential and actual customers.
Dealing with customer service issues such as queries and complaints about products or service.
Interviewing and recruiting new staff.
Inventory control & stock checking every week and ordering for stock requirement.
Planning & preparing roster and holidays for every month.
Protect employees and customers by providing a safe & clean environment.
Maintain the stability and reputation of the store by complying with legal requirements.
Worked as a Customer sales supervisor/manager in Tesco, {Through Reed Consultancy} United Kingdom, Cardiff from June 2010 – February 2013

Roles and responsibilities:

·         Resolving customer complaints regarding sales and service.

·         Monitoring customer preferences to determine focus of sales efforts.

·         Direct and coordinating activities involving sales of manufactured products, services and commodities.

·         Determine price schedules and discount rates.

·         Review operational records and reports to project sales and determine profitability.

·         Direct, coordinate, and review activities in sales and service accounting and recordkeeping

·         Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

·         Numeric skills with regard to counting money sorting change and balancing cash registers till at end of shift.

·         Represent company at trade association meetings to promote products.

·         Plan and direct staffing, training, and performance evaluations to develop and control sales and service.

 

Worked as a Customer sales assistant in Sainsbury’s United Kingdom, Cardiff from February 2007 – March 2010

Roles and responsibilities:

Attentive to customer’s needs.
Give information to the customer’s about the features, quality and availability of different products.
Help customers to find products they are looking for in the shop.
Ability to manage point-of-sale processes including register operation, receiving and processing cash or credit or other payments.
Arrange orders and deliveries of products for customers.
Make the customer aware of any special offers.
Make sure that all stock is on display.
Ability to undertake stock count
Ability to reorder out of stock items
Be aware of what all the customers in the shop are doing, to guard against shoplifting.
Worked as a Customer Sales Executive in Sapthagiri Infosys India, Chennai from July 2005 – September 2006

Roles and responsibilities:

Maintain healthy relationship with the customers and company’s clients.
Provide excellent customer service at all times and work as a part of team.
Ensure that each customer’s needs are met, with the goal of increasing sales.
Performs effectively in difficult or challenging circumstance and achieves the assigned tasks within the allocated time.
When necessary, give in-depth technical advice about products.
Advise the customer of information relating to their purchase, such as its warranty or how to look after it.
Perform other duties as may be assigned.
SKILLS:

 

Sales & Marketing   – Having worked as Sales executive I played a major role as a

Team member and I had the privilege as a leader in sales

Leadership              – Has been Elected as Secretary in Department and lead a

Major role

Organizing Skills     – Has Organized Departmental events during under

Graduation

 

Computer Skills       – Ms-word, Excel and PowerPoint

Sports                    – Winners in School Level cricket tournament

Languages              – Fluent in English, Telugu and Tamil, keen to develop further

 

Personal Details:

 

Father name            : R.V. Narasimha Rao

Date of Birth            : 24.08.1985

Nationality               : Indian

Sex                        : male

Marital Status           : Married

Hobbies                    : Listening to music, Chatting and driving

 

REFEREES:

Available upon request

 

Yours Sincerely

Naveen Routhulanarasimha