NAYAB AYUB
306-201-5869
[email protected]

CAREER OBJECTIVE

Looking for a position where I can utilize & enhance my skills to work towards mutual goals. Willing to learn & grow within an organization to engage in long term relation.

WORK EXPERIENCE
London Drugs – Sale Administration July 2017 – present
• Account Administration—Audit financial reports; maintain store funds and prepare bank deposits.
• System Support—Perform everyday hardware system maintenance.
• Information Management—Administer store data and employees’ information
• Investigations—Verify invoices, billing, account receivable; Communicate within team environment regarding problem reporting and problem resolving
• General Responsibilities—Maintain day to day work log and be responsible for store supply

H & R block – Customer Service Leader. Jan 2017 – May 2017
• Give constant direction to team to ensure that all customer inquiries are rightfully attended and answered
• Create better modes of operations to make customer service easier for both team members and customers
• Make provision for a change of mode of operation when the existing one isn’t yielding maximum results
• Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards

CUETS Financial – Financial Service Representative Feb 2016 – Dec 2016
• Provide exceptional customer service for cardholder clientele
• Inbound service calls providing timely and accurate guidance to service customers
• Paying excellent attention to detail while consistently following established procedures
• Proposed financial solutions designed to satisfy client goals and implemented the financial plan of choice
• Periodic reviews to measure the success of the financial plan and to make necessary adjustments

Election Saskatchewan – Poll worker 2016
• Maintained and updated tally sheets and street indexes on a regular basis.
• Assisted inspection team members in polling booth location selection and other logistical matters
• Provided assistance with voter registration paperwork and sign-in.

Walmart – Customer service manager April 2015 – Jan 2016
• Manage staff, prepare work schedules and assign specific duties
• Preform sales floor work, such as greeting or assisting customers and taking inventory.
• Solicit sales of new or additional services or products.
• Resolve customer complaints regarding sales and services.

CIBC – Accountant Oct 2014 – March 2015
• Prepare and analyze accounting records, financial statements and reports
• Assist in payroll and audits
• Inline balancing of contents – cash and cheques
• Balancing of total envelopes processed to the individual ATM

Lowe’s Home Improvement – Customer Service Representative Jun2013 – Oct 2015
• Communicating effectively and professionally
• Primely perform monetary transactions
• Conducting sales transactions
• Handling refunds and making returns

Five guys burger and fries – Customer Service and Cashier 2013 – 2014
• Manage and Interact with customers
• Maintained high quality customer satisfaction on delivery time
• Participating in physical inventory counts

EDUCATION

SIAST – High School

AIOU UNIVERSITY – BACHELOR’S OF ARTS & SCIENCE 2012

*References available upon request