• OBJECTIVE

Technical Support Executive with 10 months experience in IT and ELV with excellent and effective interpersonal communication and oral presentation skills, and ensuring continuity in operations and support, and committed to staying updated on current on innovation in Technology.

• SPECIALIZED SKILLS

·  Excellent skills in Microsoft Word, Excel, PowerPoint and Outlook and Thunderbird.

·  Installation of Windows Software and Network Printers.

·  Skills in Handling CCTV and network switches.

·  Skills in Plan Swift, Cisco Packet Tracer, Microsoft Visio.

·  Experience in getting inquiries, creating quotations and submission of project related documents.

·  Analysis of documents.

·  Excellent skills in project planning and coordination from Initial to the final stage

·  Skills in research and development.

·  Experience in OS installation.

·  Programming skills in Java, , C++, MySQL, HTML

·  Skills in Structured Cabling estimation and Documentation.

·  Ability to meet deadlines and manage stress effectively in high-pressure situations.

·  Ability to coordinate and effectively prioritize workflow

·  Languages:  English (Fluent) , Hindi( Fluent), Urdu(Fluent) ,Arabic(Basic)

• EDUCATION

·  Indian Islahi Islamic School, Abu Dhabi, U.A.E

o   Grade 10th: April 2011- 2012

o   Grade 12th: April 2013-2014

·  Manipal Academy of Higher Education, Dubai September 2014-2018

o   Major: Bachelor of Technology, Computer Science, B-Tech

o   Minor(s): Financial management, Human Resource Management, Operation & System Management, Marketing Management,

•  EXPERIENCE

Sys Sense Computers (Technical Associate) – June 2018 to Present

Sys Sense Computers (Trainee Engineer – Internship) – Feb 2018 to June 2018

·        Installing new hardware (servers, printers, computer workstations, etc.)

·        Setting up user accounts, permissions, and passwords

·        Overseeing security of all systems, especially the internet, and installing antivirus protection

·        Technical support for people using the network

·        Making sure all IT meets industry standards

·        Track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken, through to the final resolution.

·        Update technical support documentation when required.

·        Troubleshoot Windows Desktop and Microsoft Office applications

·        Take ownership of tasks and follow through to ensure complete resolution

·        Take a personal interest in and responsibility for the quality of work performed or associated with.

·        Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

·        Test fixes to ensure the problem has been adequately resolved.

·        Perform post-resolution follow-ups to help requests.

·        Follow all company policies and best practices such as accurate time tracking.

·        Perform related duties consistent with the scope and intent of the position.

• EXTRACURRICULAR AND OTHER ACHIEVEMENTS

·     Participated and won First place in Essay Writing.

·     Participated and won the first and Second place in Elocution.

·     Participated in Extempore Speech.

·     Participated in Dance for Global Village (Indian Pavilion)

·     Participated in Dance for Schools annual function.

·     Participated in TechnoVanza on Inter college level for Manipal Academy of higher education

·     Participated in the hackathon.

• RESEARCH EXPERIENCE 

·     Study on multi-agent systems and their contribution to society.

·     Conducted a survey on how Health insurance app can benefit the community.

• CERTIFICATIONS

·     What is Data Science? by IBM on Coursera.

·     Open Source Tools For Data Science by IBM on Coursera

·      Python for Data Science by IBM on Coursera.

·     Data Analysis with Python by IBM on Coursera.

·     Data Visualization with Python by IBM on Coursera.

·     Data Science Methodology by IBM on Coursera.

·     Introduction to Search Engine Optimization on Coursera.

·     The Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy by ESSEC Business School on Coursera.

·     Introduction to Cisco Networking by Cisco on Coursera.

·     Project Portfolio Management Foundations

LinkedIn Learning, Certificate Id: AWqJHtebZI6uGIvtiANpXmm1LD22

·     Introduction to Software Product Management by University of Alberta on Coursera.

• SOFT SKILLS

·     Communication

·     Presentation

·  Adaptability

·  Analytical

·  Curiosity

·  High enthusiasm

·  Creativity.

·  Self-motivation

·  Time Management

·  Teamwork.