NI MADE SUTIARNI

Mobile: +971563731790

Email: [email protected]

CAREER OBJECTIVES

Ø  To expose my hospitality experiences especially in the Customer Service and Food & Beverage service for higher level or Management level, as well as to contribute my strength and skills to the company.

EDUCATIONAL QUALIFICATION

Ø  Senior High School Economic from SMUN1 Jembrana Bali – Indonesia 1994 – 1997

Ø  Diploma I Food & Beverage Service from BPLP Hotel and Tourism Institute Mengwitani

Bali – Indonesia 1997 – 1998

PROFESSIONAL EXPERIENCE

The Ritz – Carlton Hotel Bali Indonesia (Pre – Opening Team )

Ø  Restaurant Reservation Sales Agent  (09th  2014 – 29th  September 2015)

Responsibilities:

–       Responsible for  internal and external restaurant reservation, updated in the Restaurant reservation system

–       Correspondence, send an email to the guest, response to every guest inquiries, follow up and recofirmed for every reservation to ensure that all reservation are updated and alocated to the outlet appropriatly.

–       Send a credit card autoresation to the guest for guarantee if required, following the hotel policies and procedures.

–       Created and prepare the menus for all outles, created speacial menu for speacial occasion if required.

–       Prepare Restaurant Event Order for special group funtion and send to the related departement..

–       Filling and keep all guest information confidential following the company rules and policies.

–       Interduce and upsell the new products and promotion, by send an email or by direct contact with the guest.

SHANGRI-LA VILLINGILI  RESORT AND SPA MALDIVES

Ø  Hostess Service Leader (05th October  2013 – 05th October 2014)

Responsibilities:

–       Greet and escorted the guest to the table and seat the guest, unfold the napkin and present the menus, explained which waiter or waitres will served them during their dining.

–       Prepare and updated the menus if required.

–       Prepare for buffet tags for breakfast and dinner according of the theme night.

–       Prepare the checks for the guest and closed accordingly( room account , cash or credit card) and submited to account.

–       Updated the logbook and send an email to the Food & Beverage Director.

–       Maintaining the cleaness of the menus and keep the hostess desk clean and tidy all times.

–       Assist to other colleagues when required.

MARRIOTT HARBOUR HOTEL

Ø  Hostess Cum Cashier (11th July 2011 – 14th September 2013)

Responsibilities:

–       Prepared restaurant menus,including created new menu, special menu  and buffet tags.

–       Handle Restaurant Reservation including correspondence answered all inquiries to the guests.

–       Responsible to all administration work for the outlets such as logbook, training calender, etc.

–       Handle all guest complaints and inquiries in courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

–       Monitoring daily requisition and stock control.

–       Assist the outlet manager to achieve the monthly and annual personal target and the outlet’s revenue.

–       In daily operational; handle and reponsible to greet the guest with smile and warm welcome and escort them the table.

–       Replace Bartender in absent of Bartender to handle all Bartender Responsible such as making the drinks, closing the Bar and request in FMC all items need for the following day.

–       Ensure that all hotel company and local rules,policies, and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

–       Responsible for Micros Cashiering Procedure.

–       Verifies cash received ensuring only genuine money been collected.

–       Verifies all credit card presented by guest before to validity of the card.

–       Balance cash and credit card charge and remittance of cash to Front Office Safe.

–       Make necessary checks needs for specific event or functions.

–       Adhere with special discount for the specially club member holder

NOVOTEL HOTEL BATAM – INDONESIA

Ø  All Day Dining Restaurant Captain ( December 13th 2010 – June 13th 2011

Responsibilities:

–       Inspiring team members to deliver excellent service at all time,

–       Responsible for daily allocations for the team.

–       Handled all guests complaints and inquiries in efficient and courteous manner, to ensure problem are resolved satisfactorily.

–       Assist the outlet manager to achieve the monthly and annual target revenue.

–       Monitoring daily requisition and stock control.

–       Assist to ensure that the outlet is operated in line with maximizing profit while delivering brand promises.

–       Assist in conducting monthly inventory check on all operating equipment and supplies.

THE RITZ CARLTON HOTEL DUBAI

Ø  Food & Beverage Hostess ( May 4th  2008 – June 27th 2010)

Responsibilities:

–       Handle Restaurant Reservation ( direct reservation, online reservation and reservation by phone call)

–       Update all reservation in the system ( GUEST CONNECTION SYSTEM )

–       Maintain cleanlines of the menus, wine list and drinks list, reprinted when needed, update all Menus and Wine List.

–       Taking care of  guest special request such as Romantic Dinner, Valentine’s Dinner, Birthday, Wedding anniversary and any other special occasions etc.

–       Responsible to courteously greeting and escort guests to tables, assist in seating guests, take accurate and complete reservations, maintain a clear and updated reservations book, assist in monitoring all guest needs, assist restaurant associates in preparing for service. Maintain a perfectly clean environment, ensure all the guests greet with smile and warm welcome.

–       Handle all guest complaints and make sure problem are resolved and guests are satisfied.

–       Handled Bar and Cashiering on absent of Bartender and Cashier

–       Prepared and submitted daily logbook to Food & Beverage Manager

–       Prepare for monthly outlet payroll  and submintted to HR department.

MILLENNIUM AIRPORT HOTEL DUBAI

Ø  Waitress ( April 26th 2005 – November 27th 2007 )

Responsibilities:

–       Assist senior Waiter and captain in opening Restaurant, set up for Breakfast.

–       Take order for food and beverage to the guests.

–       Serve the guests.

–       Clear up guest table.

–       Handle all guests in courteous and efficient manner.

–       Reset up Restaurant for Lunch and maintain the cleanliness of the Restaurant.

–       Closing and Clean the Restaurant after Lunch.

–       Checked all station of outlet and report to Restaurant Captain to make sure ready to open for Dinner

–       Closed the Restaurant for dinner and reset up for the Breakfast the next morning.

ACHIEVEMENT

–       Award Spirit To Serve and Most Outstanding Employee  2013 from Marriott International sign by Executive Chairman & Chairman of the Board

Mr. J.W Marriott, Jr.

–       Letter appreciation from General Manager of Marriott Harbour Hotel & Suites Dubai for Food Safety Awards 2012

–       Nominee five star the 2009 3rd Quarter in The Ritz Carlton Hotel Dubai

–       Nominee Employee of The Month Award October 2005 in Millennium Airport Hotel Dubai

–       Employee of The Month Award May 2007 in Millennium Airport Hotel Dubai

PART TIME JOB EXPERIENCE

–       Part Time Worker in Culinary Department ( Cold Kitchen) at The Ritz – Carlton Resort & Spa Bali (December 9th 2007 – January 31st 2008 )

–       Part Time Worker in Front Office Department ( Telephone Operator ) at Novotel Hotel Benoa Bali ( July 20th 2010 – September 22nd 2010)

CERTIFICATION

–       Food Safety Management System at Shangri-La Hotel Maldives ( 2014)

–       Shangri-La Care A commitment to Guest Loyalty Certification at Shangri-La Maldives ( 2014)

–       Supervisory Skills Certificate of Nadia Training Institute,Dubai (2013)

–       Arabic Course, Eton Institute Dubai(2013)

–       Cross Training in Finance at Marriott Harbour Hotel & Suites Dubai (2013)

–       Food Hygiene and Safety Training at Marriott Harbour Hotel & Suites Dubai ( 2012)

–       Human Resources and Administration Sklills Certificate of Nadia Training Institute,Dubai (2012)

–       Bar Staff Training Certificate at Accademia Peroni Dubai (2012)

–       Complete Marriott Passport to Success for Basic & General Knowledge at Marriott Harbour Hotel & Suites Dubai (2011)

–       Complete Marriott Passport to Success for Food Allergy Marriott Harbour Hotel & Suites Dubai  (2011)

–       Personality Development Certificate of Nadia Training Institute,Dubai (2010)

–       Basic Safty Training in Baruna Institute Bali Indonesia ( 2010)

–       Computer Training Certificate of Karama institute, Dubai(2009)

–       Basic Food Hygiene Training at Boecker Food Safety Dubai (2007)

SKILLS AND QUALIFICATIONS

–       Computer Skill: Ms Office, Publisher, Photoshop, Outlook

–       Administration Skill: Documents Filling, Correspondence skill

–       Restaurant Reservation Software: Guest Connection system, Eat2Eat System, Resdiary System,

–       Telephone Etiquettes

–       Up Selling Technique

–       Beverage Knowledge: Wine knowledge, Cocktail & Mocktail)

–       Financial Software Program: Opera, Micros System, Infrasys System, POS, MYOB, Sun System, BirchStreet Purchase System, Fidelio Material Control System ( FMC)

LANGUAGES

–       English – advanced

–       Bahasa – advanced

–       Malay – advance

–       Arabic –  basic

–       Cantonese  – basic

PERSONAL DETAILS

Home Address              : Jalan Raya Mandiri No.23 Jimbaran Kuta Selatan Badung

Bali – Indonesia

Current Address            : Al Aqah, Fujairah, UAE.

Mobile                          : +971563731790

Date of Birth                 : 8 August 1979

Marital Status                : Marriage

Nationality                     : Indonesian