NICK ATILLA CAYLAK Automotive & heavy-duty equipment aftersales service expert


Atilla (Nick) Caylak

Toronto , Ontario  / Canada  1- 416 8803969

e-mail: [email protected]


Seeking   Manager , Supervisor , Foreman  or  Instructor/Trainer position in Automotive, Transportation ,        Earth-Moving & Construction  , Mining , Quarry, Forestry and Farm Machinery Industry.



Many years workshop/field service & parts management experience in Automotive / Light & Heavy-Duty Commercial Vehicles / Heavy- Duty Machinery.
Ability to manage & coach and motivate a ( unionized or non-unionized) team, train

and lead them to success.
Can perform service work to assist with overflow & emergencies and unsolved technical failures , as needed.
Proficiency in workshop & field service/parts  management softwares as Spread Sheet Application with ADP/Mitchell ,  Reynolds & Reynolds , TMT Fleet Maintenance, Fleet Management- Focus M5 , SAP PM Module ,Compass , Kronos ,VMS .
Ability to enforce  Health & Safety  regulations and promote a safe work environment
Solid understanding of financial reports.
Solid knowledge of CEPA/US- EPA Emission Technology (Tier/NTE) Standards and Regulations for Highway & Off-Road Engines , SAE J 1667 and SAE J 1979.
Solid knowledge of Occupational Health / Safety Act & Regulations and ESA –  Employment Standards Act.
Solid knowledge of  On-Board OBD-2 software & network , electronic computing devices as modules & control units – ECU and diagnostics of them.
Solid knowledge of data bus software protocols as  ISO 11783, ISO 11898, ISO16845, ISO Can 2.0 , SAE J 1587 , SAJ 1708 , SAE J 1850 , SAE J 1939, electronic control networks as Caterpillar SIS ,Cummins ISX , Nexix ,CAN-BUS , CAN open ,

Device Net , LIN , Flex Ray and CAT Data.
Proficiency in computer knowledge as Microsoft Office, Windows , Spread
Sheet Application , Word , Excel , Power Point and Outlook.

Canadian Citizen, Engineer & Mechanic, Non-smoker, Drug & Alcohol Free .


Equipment Service Manager, 2015 February—Present

1  Planning and coordinating the inspection, repair and maintenance of company owned & rental equipments as forklift, skid-steer loader, compact track loader & excavator,  aerial equipment ( scissor lift,  zoom boom, aerial work platform, telescopic boom lift, articulating boom ) and earth-moving machine ( dozer, loader, excavator, grader )

2   Managing  shop mechanics and standards of performance & work output.

3  Performing service work to assist with emergencies and unsolved technical failures of equipments, as needed.



SGS CANADA INC. / Contractor for Suncor oil sands  in Fort McMurray-Alberta / Canada

SUNCOR  Haul Truck , Grader & Tracks Repair Shop – A/C & F/S Technician

2013 June — 2015 January

Provided heavy-duty repair service & maintenance on A/C-Air Conditioning and F/S-Fire Suppression systems of Haul Trucks ( Caterpillar and Komatsu ) and Graders ( Caterpillar )


TRUE WAY  AUTOMOTIVE – Toronto / Canada

Repair Shop – Service & Parts Manager ( Car and Light Commercial Vehicles )

2011 July—2013 June

Maximized the efficiency, revenue and productivity of the service department  and achieved the highest  levels of customer satisfaction.
Managed the parts department, maintained the right mix & level of stock and  increased revenue by selling parts to customer.



Repair Shop – First Class Mechanic, 2005 August – 2011 July
Provided repair service and maintenance on Electric Forklifts , Scrubbers , Scissor Lifts ( Sky- Jack ) and Pallet- Jacks.
Ordered necessary parts for repairs.


FORD  AUTOMOTIVE  Inc.-Vehicle Production Plant- OEM / Istanbul – Turkey

Aftersales Service Technical Research&Trouble Shooting Team Leader, 2003 – 2004
Researched and pointed technical failures on passenger cars, light & heavy-duty trucks

manufactured by the company plant and successfully solved the problems.
Responded all unsolved failures in Country, personally inspected the vehicles, pointed the

problems and supervised repair operations.

Aftersales (Service&Parts) Zone Manager, 1994 – 2003

1    Inspected and visited all authorized Ford dealers in the region .

2   Communicated with dissatisfied customers to resolve complaints fairly and equitably.
Performed on the job trainings, trained authorized dealers’service managers to increase their profits.


EUROGOLD Mining Inc.-“ Ovacik ” Gold Mine -Bergama / Turkey

(Open Pit & Underground) Job Site

Supervisor , Mining Equipment , 1991 – 1994
Scheduled service work load to maximize productivity in the shop and the field.
Understanded and provided direction on financial implications for all requests and work completed

including  invoicing , warranties , repairs ,claims and policies.
Promoted and participated in workplace safety, environmentally sound and healthy behaviours and

Researched and pointed technical failures on all surface/open pit & underground equipments as

haul truck,dump truck,boom truck,track-type tractor,loader,dozer,grader,scraper,excavator,

scissorlift,utility vehicle, fuel&lube truck, underground robolt drill,rock drill,drill rig,bolting

jumbo,boom bolter,pulverizing machinery, crushing&screening plant,wash plant,gold recovery

extractor&helicoid blaster, hopper/feeder,roll crusher,jaw crusher, impact crusher,roller&ball

mill, conveyor&portable placer, mineral processor,concentrator,sluice,scrubber,generator.


TOYOTA  AUTOMOTIVE Inc. –Vehicle Production Plant – OEM / Istanbul – Turkey

Company Aftersales Service Technical Training Chief  Instructor , 1989 – 1991
Built technical aftersales training department in Country.
Planned and prepared annual training programs and successfully lead a team contents 3 engineers.
Prepared technical training documents for cars and light commercial vehicles.
Performed and also supervised technical trainings.


ATA  CONSTRUCTION Inc.-“Ataturk ”Dam Construction Job Site – Bozova/Sanliurfa-Turkey

Workshop & Field Service Engineer , 1984 – 1989
Provided service and maintenance of  heavy-duty earth moving & construction machines and

equipments at the biggest dam project construction  job site in Europe.
Organized and supervised service operations.
Trained mechanics and all staff to accelerate maintenance procedure.


HEMA Farm Tractor and Agricultural Machineries Inc. – Istanbul / Turkey

Field Service Specialist , 1980 – 1984


Certified Automotive Service Technician-310 S (Canada Interprovincial-Red Seal) Journeyperson from Ontario College of Trades / Canada.
Certified Truck&Coach Technician-310 T(Canada Interprovincial-Red Seal )
On-Road/Highway Journeyperson from Ontario College of Trades / Canada.

Certified Heavy Duty Equipm. Tech-421A(Canada Interprovincial-Red Seal )
Off-Road/Highway Journeyperson from Ontario College of Trades / Canada.

Class G  Driving Licence from Ontario / Canada ( with a very clean abstract )
Centennial College / Toronto – Trailer Technician Certificate
Centennial College / Toronto – Small Engine Repair Course Certificate
Centennial College / Toronto – Hybrid and Electric Vehicles Course Certificate
Industrial Skills Certificate-9 weeks course for warehouse&logistics  environment
Journey Person Program Heavy Duty Truck Electrical Level-1 Certificate
Journey Person Program Heavy Duty Truck Electrical Level-2 Certificate
Raymond Reach Electric Forklift Repair&Maint.Diploma Johnston Equipment
FORD  Light&Heavy Commercial Vehicles Technical Systems&Troubleshooting Course
FORD  Passenger Cars Technical Systems&Troubleshooting  Course
FORD  SMS – Service Management/Maintenance System & Software Course
TOYOTA Car Models, 4 ( Four ) Months Technical Training, Nagoya/JAPAN
CATERPILLAR Power Generation Service Course
CATERPILLAR Technical Systems&Troubleshooting Complete Service Course
CATERPILLAR / DBS – Dealer Business System Course
CATERPILLAR / SIS – Service Information System Course
M.S. in Agricultural Machineries Engineering , Ege University – Izmir/Turkey

( Equivalent to Masters of Agricultural Machineries  Engineering Degree from an Ontario University as determined by WES – Canada )
HRAI Ozone Depletion Prevention Certificate – ODP Card / Ontario
DRIVE CLEAN Certified Repair Technician Card / Ontario
DRIVE CLEAN Light Duty Vehicle Inspector Card / Ontario
NATURAL GAS TECHNICIAN. ICE-N Certificate from TSSA / Ontario


Member of  SAE – The Society of Automotive Engineers , MSHA – US Mine Safety and Health Administration , EGSA – Electrical  Generating Systems Association , IATN,  ACSA  and ASE.