NICKA GAY A. LAREDO

Horonata St., corner Emma Brgy. 65, Pasay City

Contact #: 09567104780

E-mail Address: [email protected]

OBJECTIVES:

Looking for a position where I will be able to contribute my skills, knowledge and experiences to a company that will give me an opportunity to develop my profession. I am eager to learn, and willing to start my career pathin this dynamic industry.

PERSONAL INFORMATIONS:

Nickname        : Nicka, Gay

Gender            : Female

Age            : 23

Date of Birth        : July 23, 1995

Civil Status        : Single

Dialects        : Filipino and English, Hiligaynon

QUALIFICATIONS:

Good understanding InfoBlox management
Good Understanding of ACL, Bluecoat, Mandatory Profile and GPO security
Experienced in VMware and VDI (Virtual Desktop Infrastructure)
Experienced in networked and computer based systems
Knowledge in Data Center Infrastructure
Experienced in Managing and supporting multiple accounts
Documentation & reporting
Patient and diligent
Knowledge in MS Office 2016

EXPERIENCE:

Experience

FEB. 26, 2016 to Present Systemantech Inc, Desktop Support Engineer

Support FIS Global Solution (Client)

Serves as an IT Onsite support/ Helpdesk/ Systems engineer – FIS Makati and Ortigas.
Installed and checked hardware and software applications.
Assisted end users in utilizing new and existing technology options.
Managed all laptops, desktops and printers across a variety of company departments.
Created second line support team manual and maintained support SOPs.
Resolved all documents problems in coordination with remedy and help desk teams.
Coordinates with the India Systems Support, India Voice Team and Network Group for escalation procedure.
Coordinates with US Voice and Voice Engineering Team as well as US Network Group for US escalation procedure.
Coordinates with Problem Management India for the Severity level of an Incident tickets.
Network Patch Cabling
Use an Wireshark application in identifying the Switch and Port for both Data and Voice Vlan
NICE App troubleshooting and installations.
Ticket Escalation using CMS (Request and Incident Tickets)
Desktop (HP  and Dell) and HP Laptop Hardening (Windows 7 and Windows 10)
Support different accounts like EMEA, RIM, ITO, Leverage (PRIME, CREDIT, Ebanking, Epayment, Prepaid North), ClearXchange, SPRINT, AMEX, ABRH, Jefferies, UNIRUSH, INTRIGA Mobility and FNF.
Thin client installation and troubleshooting.
Remote Desktop Support
Moderator for VSphere and VMWare (Dedicated and Floating VDI)
Handling of all configurations and deployments involving hardware and software in a call center
Avaya and Polycom Configuration
Configuration of Office 365
Involved in Business Continuity Plan
Monitoring of Windows Update using WSUS
Managing all IT assets
Knowledgeable in Active Directory
Reimaging a desktops or laptops using Sysprep image captured.
Installing Checkpoint for hard drive encyrption for both laptop and desktop with Windows 7 OS
Installing Bitlocker for all Dell Desktops with Windows 10
Capturing Images using sysprep
Deploying OS using MDT

EDUCATIONAL BACKGROUND:

Tertiary:                                           VMA GLABAL COLLEGE2011- 2015

Bachelor of Science in Information Technology

Sum-ag, Bacolod City

Secondary:                                       Rizal National High School2007- 2011

Rizal, Occidental Mindoro

Elementary:                                     Jose Lopez Elementary School2001-2007

Rizal, Occidental Mindoro

REFERENCES:

Character Reference:

Andrew Ang

Technology Operation Manager Senior

+639175059005

FIS Global Solution Inc.

Allan Romero

Technology Operation Manager

+639178219076

FIS Global Solution Inc.

Engr. Allan Fusingan

Technology Operation Manager

+639178233699

FIS Global Solution Inc.

Arnel Lozada

Project Manager

+639175534420

Systemantech Inc