NICOLLET A. MALCOLM
Content Gardens
Ocho Rios
St. Ann
876-365-6848
Email: [email protected]
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OBJECTIVE
To work with a successful organization managed by a team of highly trained professionals to contribute to its growth and development
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SKILLS
• Computer skills; including Excel and Microsoft Word
• Possess excellent communication, analytical and technical problem solving skills
• Worked closely with various departments and provided support as required and sustain a high level of quality control, by the methods of examining, processing, and solving identified problems.
• Good customer service skills along with logic and business skills
• Excellent typing skills
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WORK EXPERIENCE

Dolphin Cove Ltd- Human Resources Manager – January 8, 2018 – April 8, 2019
Responsible for planning and implementing of programs and policies, including staffing, compensation, benefits, employee relations, training, and health and safety programs for all Dolphin Cove parks in Jamaica.

Dolphin Cove Ltd- Human Resources Assistant – July 3, 2017- January 8, 2018

Duties include:
Maintains and updates all employee files and ensures complete confidentiality on all employee matters.
Prepares documents such as offer letters, memos, staff entry and exit, confirmation letters, job letters and other related employee correspondence as required and directed by the Human Resources Manager.
Assist with the recruitment and selection process by providing Administrative support services as required
Maintains the Human Resources Manager’s schedule regarding appointments and meetings as required.
Assists with the orientation process for new employees
Deals with queries from internal and external customers and handles all incoming calls in prompt, professional and efficient manner.
Co-ordinate, staff of the month and birthday celebration
Maintains employee information by entering and updating employment and status-change data, tracking and tracks employees attendance records e.g. vacation, personal, maternity, sick or compassionate leave.
Maintains a database of employee contact information.
Assist HR director with various research projects and/or special projects.
Periodically audits the database to ensure accuracy. E.g. leave balances for yearly budget
Maintain records of all incidents as well coordinate payment to doctors, pharmacy etc.
Provides payroll information by collecting time and attendance records.
Prepare and post advertisements for vacancies through various media
Attending disciplinary hearings and take and prepare minutes
Reviews Company’s time and attendance reports and extracts data for preparation of monthly reports.

UHY Dawgen Recruiting Center-Administrator/HR Assistant/Staff Consultant January 2015 July 2017
Duties include: Recruiting and selection all level of employees for the hotel industry
Issuing contracts and job letters to all level of Employees
Managing database of Pool of applicant
Scheduling interviews and training sessions
Shortlisting applicants
Sorting and filing of applications
Organize training sessions
Participate in applicant interviews
Analyzing Daily staff Attendance report to reflect staff anomalies
Such as absence, sick days, rotation etc.
Manage the day to day operations of the Front office
Answering the telephone and directing calls
Greet and meet visitors
Issuing salaries
Conduct interviews and staff orientation sessions
Creating staff manning report using schedules
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Uhy Dawgen Chartered Accountants – Junior Accountant 2011 – 2015

Knowledge of quick books and bank reconciliation

University College of the Caribbean (UCC) –Admin. Asst.
Feb 2003 December 2010
Duties include: Performs a variety of administrative and/or secretarial support activities for supervisor such as composing replies to correspondence on own initiative, interpreting and explaining established policy and procedure in response to inquiries from a variety of sources.
Prepares or directs preparation of minutes, notices, manuals, agendas and correspondence with all supporting documentation.
Serves as liaison to faculty, staff, students, alumni, patients, outside agencies and the public concerning information or complaints.
Screens phone calls and visitors, directing to appropriate staff or department when necessary.

Types or word processes correspondence, reports or other documents from rough draft, shorthand notes etc
EDUCATION
UNIVERSITY COLLEGE OF THE CARIBBEAN
Bachelors Degree in Human Resource Management (Credit)

KNOX COMMUNITY COLLEGE
Associate Degree in Office Administration

OCHO RIOS HIGH SCHOOL
High School Certificate and 6 CXC Subjects including Mathematics & English Lang