nikita mahajan Customer Service Representative

canada brampton




Doctor of Pharmacy January 2019-2022

Waterloo School of Pharmacy, Kitchener, ON


Bachelor of Health Sciences (Honors), Biomedical Discovery & Commercialization     September 2014 – April 2018

McMaster University, Hamilton, ON

·       Entrance Scholarship, 2014

·       Dean’s Honor List, 2016 – 2018

·       Summa Cum Laude graduate





Pharmacy Volunteer, Rexall PharmaPlus, Brampton, Ontario                                                            May 2017 – Present

·       Utilizing organizational skills to maintain the pharmacy inventory by preforming stock check ups to determine inventory levels, placing orders, and removing expired drugs through innomar returns

·       Responsible for making routine phone calls and communicating with patients regarding prescription pick ups, or refill procedures.

·       Ensuring accurate dispensing of medications for quality control and preparing prescription labels

·       Intermediate in Nexxys software


Clinic PA Volunteer, Crescent Town Health Centre, Toronto, Ontario                                                 May 2017 – Present

·       Conducting preliminary checkups by inquiring about patient history, checking vitals, and changes in prescription medications to ensure accurate records.

·       Preparing flu shots, vaccines, PAP smear kits, and sterilization of instruments

·       Utilizing organizational skills to preform administrative tasks such as booking appointments and assisting with insurance requests


Customer Service Representative                                                                                  August 2016 – Present

Scotia Bank, Brampton, Ontario

·       Responsible for serving on the front line of communication and addressing client inquiries and concerns

·       Organizing weekly meetings and updating representatives about procedural changes to ensure product quality control

·       Processing and reviewing mortgage and loan payments to ensure accuracy of completion

·       Evaluating documentation to ensure bank treasury balances

·       Proficient in money laundering and risk management policies

·       Providing demonstrations and one on one tutorials with clients to qualify them for online banking and promoting self sufficiency


Administrative Assistant                                                                                                         August 2015 – July 2016

Home Realty, Brampton, Ontario

·       Generated high levels of consumer awareness through marketing and advertising strategies, including employing social media; resulting in further increase in clients.

·       Utilized a high attention to detail in collecting records, and conducting data entry for documents, resulting in an accurate and valid database

·       Organized client meetings and managed house tour schedules









Thesis Student

Undergraduate Student Researcher                                                                               September 2017 – April 2018

Schertzer Lab, McMaster University, Hamilton, Ontario

·       Investigating a role for kinase inhibitors in attenuating obesity induced endoplasmic reticulum stress via RIPK2.

o   Employing the use of techniques such as qPCR and immunoblotting

·       Researched and summarized academic literature to produce a thorough yet concise literature review of NOD1 and NOD2 immune receptor inflammatory signaling coordinated by adaptor protein RIPK2 and the role of TKIs in attenuating obesity-induced endoplasmic reticulum stress


BIOMEDCC 3C09 Research Skills and Lab Inquiry

Undergraduate Research Project                                                                                           September 2016 – 2017

Dr. Felicia Vulcu and Dr. Mathew Miller, McMaster University, Hamilton, Ontario

·       Identifying compounds which inhibit neuraminidase activity, a protein implicated in the dispersal of Influenza virus

o   Preformed bacterial transfection and protein extraction in order to obtain neuraminidase protein

o   Conducted purification experiments such as affinity column chromatography, characterization experiments such as Bradford assays, SDS PAGE gels, and functionality experiments such as kinetic assays

o   Utilized high through put screening against a library of compounds to uncover any compounds that hinder the function of neuraminidase


Undergraduate Research Lab Volunteer                                                                     May 2016 – September 2016

Gupta Worm Lab, McMaster University, Hamilton, Ontario

·       Examining negative regulators of vulva formation in nematodes C. elegans

o   Created LB media, made and seeded agarose plates, and assisted in GFP tagging through fluorescence microscopy





·       Proficient in Microsoft Office software including Word, PowerPoint and Excel

·       Fluent in Hindi (bilingual)





Ronald McDonald House Volunteer, McMaster, Hamilton, Ontario                              September 2017 – January 2018

·       The Hamilton Ronald McDonald House provides accommodations for the families of children who are ill or being treated at the McMaster Children’s Hospital for an optional donation of $12/day.

·       Performing a variety of different tasks such as tidying the culinary kitchen, maintaining inventory of food, light housekeeping and conducting house tours for new guests


WATSI General Assembly Member, McMaster, Hamilton, Ontario                                September 2017 – January 2018

·       WATSI is a non profit crowd source funding platform to provide medical treatment for individuals worldwide. WATSI members are responsible for raising awareness and helping fundraise

·       Organizing and promoting events such as the Halloween candy gram give away and soon to come Krispy Kreme sale and talent show


Team Member, Mac Dance, Hamilton, Ontario                                                                          May 2017 – January 2018

·       Member of Mac Dance Bollywood recreational team. Members meet and train once a week with the goal of performing at a showcase towards the end of the school year


Volunteer Tutor, Frontier College, Hamilton, Ontario                                                             September 2016 – April 2017

·       Frontier College is a literacy organization which believes everyone should have access to education and the right to learn

·       During my time I assisted with homework help in subjects such as math, science, and English working with individuals ranging anywhere from middle school to adults continuing their education

·       I was also part of the reading buddy program in which we were paired with children in elementary school and assisting in their development of literacy skills


Impact Project Participant, McMaster, Hamilton, Ontario                                                                       December 2015

·       Collaborative interdisciplinary project involving the departments of biology, engineering, and occupational therapy

·       Participated in collaborative conferences with undergraduate/graduate students and alumni to provide feedback to formulate an innovative accessibility device to assist others with physical mobility challenges caused by strokes, mental wellness challenges due to dementia, and age related conditions for clients at St. Peter’s Health Care Residence



SOS Outreach Trip Volunteer, Ryerson University, Toronto, Ontario                                                         August 2015

·       Students Offering Support (SOS) is an organization at various post-secondary Canadian institutions which helps fundraise money for educational projects in developing countries on outreach trips

·       My outreach trip consisted of helping to build a library in Vista Hermosa Guatemala and helping the children improve their literacy skills. During my stay in Guatemala we were housed with a local family who lived on a farm. This allowed us to truly immense ourselves in their life and experience the culture by taking part in activities such as cultural dances, church services, and wearing traditional clothing.