nippy Tugahan Relationship officer



Nippy Ann B. Tugahan

Suarez,Iligan City,Lanao del Norte

Contact No: +63 9451879591

E-mail add:  [email protected]



Position as a professional in an organization that can utilize my knowledge and potential to deliver the best for the Organization and provide opportunities for professional growth and a position in the travel industry focusing on sales, customer care and office management.


Responsible, sincere and dedicated, having good job knowledge
Confidence boosted by optimism
Good communication skills of variety of culture

Intermediate knowledge in Microsoft office (Word, Excel, Powerpoint)
Basic autocad, photoshop and micro excel.

Company:         Dunia Finance LLC

Abu Dhabi, United Arab Emirates

May 2016 – February 2018

Position:           Relationship Officer

Duties & Responsibilities:

Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc.
Help management in forthcoming products and discuss on special promotions.
Review their own performance and aim at exceeding their targets.
Record sales and order information and report the same to the sales department.
Provide accurate feedback on future buying trends to their respective employers.
Company:           Emirates International Restaurant ( Saleh Bin Lahej Group of Company)

Dubai, United Arab Emirates


Position:           Financial Data Entry Operator cum Switchboard telephone Operator

Duties & Responsibilities:

For Financial Data Entry/ Account Assistant

Prepares source data for entry by opening and sorting mail; verifying and logging receipt of data; obtaining missing data.
Records data by operating data entry equipment; coding information; resolving processing problems.
Protects organization’s value by keeping information confidential
Accomplishes department and organization mission by completing related results as needed.
insert customer and account data by inputting text based and numerical information from source documents within time limits
Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
Review data for deficiencies or errors, correct any incompatibilities if possible and check output
Apply data program techniques and procedures
Generate reports, store completed work in designated locations and perform backup operations
Keep information confidential

For Switchboard Telephone Operator

Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls.
Take and relay messages.
Announce when visitors arrive.
Relay important information.
Handle emergency calls.
Assist customers in making telephone calls.
Place a person-to-person call.
Monitor an automated system in which callers place collect calls.
Operate telegraph equipment and satellite communications equipment.
Perform receptionist functions as needed.
Handle all directory assistance queries.

Company:    Department of Civil Aviation RAK (RAK AIRWAYS)

Ras Al Khaimah International Airport

Position:    Administrative Assistant for Security Manager cum Receptionist:

September 2013-FEBRUARY 2014

Duties & Responsibilities:

Organizes and provides a clean, safe and welcoming reception area.
Answers, screens and routes incoming phone calls, determines purpose of callers and forwards calls to appropriate personnel or department.
Maintain the attendance records for the employees along with the coordination of the HR Assistant. Prepare the reports on daily basis and send it to the HR Manager.
Responsible for dialing internationals calls for staff members and keep records.
Greet visitors, determines nature of business and announces visitors to appropriate contact.
Provides information and assistance to clients and customers.
Maintains the security by ensuring visitors log is utilized. Received Sorts and routes mail and packages
Process the airport security pass for the employees
manage calendar for Managing Director
assist in resolving any administrative problems
run company’s errands to post office and office supply store
answer calls from customers regarding their inquiries
prepare and modify documents including correspondence, reports, drafts, memos and emails
schedule and coordinate meetings, appointments and travel arrangements for Managers
maintain office supplies for department

Company:    JOG Union Engineering LLC

Ras Al Khaimah

Position:    Office Staff

July 2012 – August 2013

Duties & Responsibilities:

Understand how the archive is organized. To prepare records and computer databases that includes description of facts material.  Can also show researches where to find the information they need.
Archive has policies and guidelines about who can access and use its collection. To carries out the archive policies about who can use archive material and now they may do so.
Answer telephones, direct calls and take messages.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Complete and mail bills, contracts, policies, invoices, or checks.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.



Position:       Sales Lady

April 2011 – November 2012

Duties & Responsibility:

Maintaining inventory in the back. Arranging inventory on the store floor. Tagging       merchandise. Setting up promotional material and displays. Replenishing inventory.
Reorganizing items. Maintaining a neat and tidy store
Persuading customers to buy a product
Be informed of the products’ specifications and information
Identifying customer needs and directing them to an appropriate product
Provide courteous and prompt service
Welcome customers as they enter and thank them as they leave
Assist customers in locating what they’re looking for
Provide excellent after-sales service


COLLEGE    : Mindanao State of University                S.Y.  2007 –2011

Iligan Institute of Technology

COURSE         : Material Science Engineering Technology

SECONDARY    : Suarez National High School                S.Y. 2004 – 2007

Suarez, Iligan City Philippines

ELEMENTERY    : South II Central School                    S.Y. 1996 – 2003

Suarez, Iligan City Philippines


Date of Birth    :    05th September 1990

Nationality    :    Filipino

Marital Status    :    Single

Age.                     : 27 yrs. Old