http://Name: Nitin Address: 01, KC Residency, Marol Naka, Andheri- East, Mumbai – 400059 Mobile: +919594658827 Email: [email protected] CAREER OBJECTIVE I wish to pursue career in an organisation with long-term perspective which provides an environment of continuous learning and growth thus propelling both the organisation and myself forward. SYNOPSIS • Currently working at Tech Mahindra Business Services as a Customer Relations Advisor in a Telecommunications Process • A result oriented professional with more than 5 years of rich experience in Customer services, Technical Support and Telecommunications Sector. • Team management and Client Servicing activities; Ability to support and sustain a positive work environment that fosters team performance with relationship management skills. • Proven high performance in achieving business targets; Possess excellent interpersonal communication and organizational skills with demonstrated abilities in cross border transaction and customer relationshipmanagement. • Excellent time management, communications, decision-making, leadership and planning skills with the ability to learn quickly and multi-task in a fast paced environment. PROFESSIONAL DETAILS Tech Mahindra Business Services (11th may 2017 to Till Date) – Customer Relations Advisor • Functioning as a core team member of Collections department ensuring customer satisfaction and resolutions meeting or Exceeding the KPI Given by the company • Interact with corporate customers regarding their transaction and providing them regular feedback and status for Their VHA accounts • Ensuring client servicing is appropriate and limit utilization levels are maintained at a high level. • Regularly meeting client for maximum utilization of limit and addressing customer issues efficiently. • Emphasized on promoting products and plans updated keeping in mind the benefits of customers Datamatics Financial Services (22nd September 2014 to 30th April 2017) – B2B Lead Generation agent / Quality analyst • Worked for B2B Outbound Sales where my major duties were to generate Leads by Calling theBusinessProfessionalsindifferentfieldslikeIT,HR,Finance,Sales,Marketingbyselling them complementary tailor made whitepapers relevant to their field of business .
• To audit the Lead Generation Calls , Providing feedback to agents for their Rejected Calls,
Providing Coaching and training to improve the quality of the calls
• Initiated operations improvements to improve overall call centre productivity
Respondez BPO (January 13 2014 to August 30 2014) – Customer service Executive
• Worked for UK Process named TPL tele prospect limited where my job was to conduct
Household Survey from UK Customers and up selling of household things
HCL Technologies (March 01 2011 to september 30 2011) – Customer service Executive
• . Worked for UK Telecommunications Process named BT (British telecom)
• HadgonethroughProcessTrainingfor3 MonthsunderstandingthemajorPoints involved
in telecommunications Industry.
WIPRO (September 01 2010 to feb 12 2011) – Technical support Executive
• . Worked for US Client named HP where my main job responsibilities were providing
technical support and troubleshooting of HP Printers and scanners by Installing, Uninstalling,
wireless printers support, Remote access
University Specialization/Major Subjects Year of Passing
BTECH Lovely Institute of tech( PTU)
Electronics and comm.
HSC DAV College Jalandhar Maths , Physics , Chemistry 2006
Certificate Course in Ignite Training from Datamatics Financial Services ltd.
Certificate of C++ Programming Language from NIIT Jalandhar
DOB: 12th feb 1988
Hobbies: Outdoor Sports, Free lancing & Travelling.
Strengths: Good analytical & problem solving skills, Team Player, Self Motivated,
Result Oriented, Good Interpersonal skills.