Noel B. Manuel

Mobile No. : +639184153654 / +632 2427773

Email     : [email protected]

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Knowledge and Skills:

Ø    Computer Hardware /Software Troubleshooting & Repair  Printers, Workstation/Desktop/Notebooks

Ø   Service Desk

Work Experiences:

Qualfon Philippines

CSR

September 2019 – February , 2020

Duties and Responsibilities:

Ø  Receives calls from members regarding their concern on their Personal information that needs to be updated.

Ø  Checks on the members issue regarding their accounts.

Sitel Philippines

Technical Support Representative

May 2017 – April 3,,2019

Duties and Responsibilities:

Ø  Technical Support for online troubleshooting of computers related problems via remote             connection.

Ø  Supports the following Desktop,Laptops and Wired/Wireless connection.

Ø  Windows operating systems includes Win Vista,Windows 7,Windows 10.

Ø  Talks with the customer on their issues on their computers and Printers. Giving technical support to resolve the issues.

Komputer Wisman Brunei Darussalam

Hardware Support Engineer / Supervisor

Mar 2005 up to Oct 2016

Duties and Responsibilities:

Ø  Provides the highest standard of technical support as a service desk.

Ø  Leads the Client Asset Refresh project for new assets and deployments (Laptops, Desktops and Workstations) to ensure all Programs and Applications were fully  patched and Windows updates installed successfully.

Ø  Backup data and restore to the new assets.

Ø  Supervise the disk wiping of  data  for old assets units.

Ø  Troubleshoots and repairs of units such as Laptops, Desktops ,Workstations , HP Inkjet, CLJ Printers and Designjet Plotters.

Ø  Uses HP Diagnostics Tools to check a failing parts of the units.

Ø   Follows and complies with the HSE (Health Safety and Environment) 12 life Saving Rules.

Integrated Computer Systems Inc.

IT/Computer Hardware Specialist / Senior Customer Service engineer

April 1998 – Feb 2005

Duties and Responsibilities:

Ø  Troubleshoots and Repairs HP computers , printers  and plotters

Ø  Assists clients through telephone resolution.

Ø  Assists Branch Service Manager on the day-to-day works.

Ø  Troubleshoots  software related problems of the clients and performs installatio

Certifications Acquired

Ø  HP Spectre Supporting and servicing models shipped in 2016

Ø  Replacement System Board DMI Programming

Ø  HP Commercial Desktops, Workstations and Notebooks Service Qualification (Release 3.0 /2015)

Ø  Servicing HP Desktops, Workstations and Notebooks for Service Technicians

Ø  2015 HP ENVY Clamshell Notebook PCs – Support and Service

Ø  APS  HP Designjet Foundation

Trainings and Seminar  Attended

Ø  Installing, Configuring, Troubleshooting and Maintaining Windows Vista  (Brunei Darussalam)

Ø  HP Accredited Platform Specialist on HP Compaq Notebook (Makati , Philippines)

Ø  HP Design jet Training  (Makati, Philippines)

Ø  Compaq System Tech/Compaq System Management (Makati , Philippines)

Ø  Canon Printer Training (Paranaque , Philippines)

Ø  HP Deskjet Hardware Training/ HP LaserJet Hardware Training (Paranaque , Philippines)

EDUCATION

Bachelor of Science in Computer Engineering

Polytechnic University of the Philippines   (1986 -1990) Graduate.

Character References:

Melvin Lumabas – Bussiness Development Management – Komputerwisman Sdn Bhd

Chris Roy  Macasa – System Engineer – Komputerwisman Sdn Bhd

Rommel Borja – IT Manager – Integrated Computer Systems Inc.